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MANAGEMENT

Susanna Zucchelli

General Manager of HERAtech S.r.l. and Hera Group Diversity Manager

 
Susanna Zucchelli

Ms Zucchelli has a degree in foreign languages and literature, an MBA, and has taken various specialist courses in sales and marketing.

After covering various positions in the Marketing and Business Development sector, she began her career at the Bologna Airport in 1988.

From 1996 until 2002, she was the Sales and Marketing Manager of Venice Airport, responsible for defining development plans and for the management and profitability of all commercial activities.

From 2002 until 2006 she was Chief Executive Officer of Geasar S.p.A., the managing company of the Olbia - Costa Smeralda airport, responsible for creating the new management model for the development of tourism, commerce and culture in the area.

In 2004 she won the Marisa Bellisario prize, which is awarded to Italy’s best woman managers.

In 2005, she published a manual on time management.

She went on to become President of Promobologna, a consortium for promoting and attracting investment in the Bologna area, and joined the Board of Directors of Bologna Interporto, S.E.A S.p.A. Società Aeroporti Milanesi and Valsoia S.p.A..

In 2006 she became General Manager of Hera Imola - Faenza S.r.l. responsible for the following local services: water cycle, energy distribution (gas, electricity and district heating), waste collection, street cleaning and customer management.

In January 2010, following changes to the corporate structure of the territorial operating companies and their integration into the holding company Hera S.p.A., Ms Zucchelli was made Manager of the Imola Faenza Area Operational Business Unit.

Since January 2013, following the reorganisation of the General Operations, she has been Manager of Customer Technical Services and Manager of the Imola - Faenza Territorial Area. She is responsible for managing technical processes and services for end users across all services offered, guaranteeing a uniform vision and ensuring the best possible quality standards.

From 28 April 2014, following the definition of the new organisational structure of the Hera Group, she has continued to cover the position of Manager of Customer Technical Services and has been in charge of managing technical processes and services aimed at end users across the Hera Group territory for all services offered, identifying Group's improvement priorities and pursuing specific businesses objectives.

From January 2016, her responsibility extended to Technical Call Centre/Fluid Remote Controls and Test Laboratories. Her responsibilities also include setting and achieving annual and multi-year targets, identifying any corrective actions in the event of any deviations from the programmes and striving to improve the effectiveness and efficiency of the service, with particular attention to impacts on customers. She is also responsible for pursuing business targets in line with the sustainable development of the territory and safeguarding environmental resources.

From January 1, 2017, following the assignment of the Customer Technical Services BU, she has been confirmed in her role as Manager of Customer Technical Services within the company HERAtech S.r.l.

Since September 1, 2017, following the corporate reorganisation of HERAtech S.r.l., she has become the General Manager of HERAtech s.r.l.

Since March 2011 she has also held the position of Diversity Manager of the Hera Group, with the aim of developing and consolidating corporate policies on equality in the workplace, equal opportunities and the promotion of diversity.

She is also currently the Vice President of Valore D, an association of companies that promotes female talent, diversity and leadership, and is the coordinator for Emilia Romagna of the Marisa Bellisario Foundation for the enhancement of female professional talent in public and private businesses and the promotion of equal opportunity and gender culture awareness.

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Page updated 9 August 2018

 
 
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