Reporting to the Ethics and Sustainability Committee
| N. |
2020 |
2021 |
2022 |
2023 |
| Workers |
3 |
3 |
5 |
7 |
| Customers |
5 |
3 |
2 |
5 |
| Suppliers |
3 |
1 |
1 |
0 |
| Other stakeholder |
6 |
0 |
1 |
2 |
| Total |
17 |
7 |
9 |
14 |
In 2023 the Ethics and Sustainability Committee received 14 reports. Seven reports came from workers, five from customers and two from other stakeholders; 285 reports have been examined by the Ethics and Sustainability Committee since 2008.
The seven reports from workers concerned compliance with current environmental regulations for two company offices, remote-working management also relating to specific cases (workers with children under 14 and compatibility with law 104/1992), overtime, holidays and sharing of individual performance by the manager with their team, job enhancement, diligence and efficiency in the use of company resources, work-life balance and communication between managers and employees. The reports received from workers at 31 December 2023, were all closed with the exception of the report received in December. The Committee’s contribution consisted of: verifying the compliance of the behaviours reported with the Code of Ethics, in one case facilitating dialogue between workers and their Department, in another case, directing the Department towards the right channels, in particular the Whistleblowing channel, which is also for environmental offences within the scope of law 231.
The five reports received from customers were related to the clarity and completeness of communication with customers, the fairness of trading practices, the attention paid to customer needs, the continuity of service and the relationship with the customer. The reports received from customers at 31 December 2023 are all closed. The Committee’s contribution, in summary, consisted of: evaluating the findings of Hera Comm (and EstEnergy) that were not fully compliant with the principles of the Code of Ethics and suggesting an increase in clarity, completeness and proximity to the customer when responding to complaints, as well as evaluating the potential of increasing the efficiency and effectiveness of direct telephone contact with the customer with the aim of avoiding repeated complaints. The Committee successfully facilitated dialogue between the whistleblower and the company, reassuring the whistleblower of the Group’s focus on the fair trading conditions of its sales agencies.
The two reports received from residents (other stakeholders) were related to the topic of waste service management. The Committee found no violations for one report and for the other it found no link to the Code of Ethics.
In particular, it should be noted that no violations were found in relation to: corruption, discrimination and harassment, customer privacy data, conflict of interest, money laundering and insider trading.
The Committee maintained a high level of interaction and collaboration with Departments/Companies, always aimed at identifying and sharing, where possible, opportunities for improvement, as well as promoting good corporate practices even externally.
The Committee, whose members changed in 2023, followed its work plan relying on the support of the Shared Value and Sustainability Department.
In 2023, in line with the shared work plan, the Committee discussed the sustainability report project by validating the materiality analysis and examining the main contents before the Board of Directors, and it examined the specific sustainability reports “In buone acque” (In good waters)” and “Sulle tracce dei rifiuti (Tracking Waste)”, and it explored the new elements of the CSRD (Corporate Sustainability Reporting Directive) and the related ESRS (European Sustainability Reporting Standards) application standards.
How to make a report
The Ethics and Sustainability Committee is the Group's channel responsible for collecting any reports regarding possible conduct that does not comply with the Code of Ethics.
Reporting to the Ethics and Sustainability Committee: how to make a report
The Whistleblowing reporting portal is the Group's channel responsible for collecting any suspected violation of the Model for the prevention of corruption, alleged crime, fraud, corruption or other offence of a relevant nature.
The Whistleblowing reporting portal is the Group's channel responsible for collecting any suspected violation of the Model for the prevention of corruption, alleged crime, fraud, corruption or other offence, whether or not relevant for the purposes of liability pursuant to Legislative Decree 231/2001 or any other information useful for the purpose of preventing crimes.
Reporting to the Whistleblowing Reporting Portal: how to make a report
