Testata Objectives and performance

Objectives and performance

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Contenuto Objectives and performance

We said we would do, we did, we will do... Every year, in our Sustainability Report we state our objectives and report on the results we have achieved, in a transparent manner.

Our 2019 Sustainability Report is broken down into 3 main sections: Strategy, Sustainability, and Shared Value - Shared Value - Organizational Foundations and Levers.

The "Strategy, Sustainability, and Shared Value" section contains the Letter to Stakeholders (A Year of Sustainable Development), the introduction chapter (About Us) and background material on sustainability and shared value management (Sustainability for the Hera Group - Shared Value).

The "Shared Value" section contains, for each impact area we have identified, the present and future scenarios (status indicators, policies and targets) and the Group's responses: improvement objectives, performance indicators and case studies.

The "Organizational Foundations and Levers" section includes all the aspects relevant to the company's social responsibility, but that are not included in the section on shared value (Governance and Value Creation - Quality, Cost and Safety of Service for Customers - People - Suppliers). These are to be considered as the basis for generating shared value and, at the same time, as organizational levers thanks to which we can increase that value over time.

 

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OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
Promotion of energy efficiency
· Reduce the energy consumption of Hera, AAA and MMS by 6% by 2022, compared to 2013, 5% by 2020. · Consumption is down 5.1% in 2019 (compared to 2013), thanks to measures that have been implemented.

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· Save 1,300 of energy in 2019 by implementing measures in public lighting including replacing luminaires with LED lamps (23% Hera Group; 21.4% Hera Luce and 60.9% Marche Multiservizi by 2022).  · 720 toe were saved thanks to measures implemented in 2019 including replacing luminaires with LED lamps (27% in 2019). 

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· Achieve 19% of customers in 2022 under gas, electricity and district heating offers with energy efficiency services. · 19.9% of customers chose offers providing energy efficiency services as of end 2019 (14.6% in 2018). The Hera ContaWatt, Hera Thermo, Hera Led and Led Business offers were promoted again in 2019, as was the new Diario dei consumi (Consumption Diary) which helps customers monitor and reduce their consumption. 

 

 

 

· Complete 4 new industrial cogeneration plants in 2019 and promote energy efficiency solutions for condominiums (+5% in the portfolio of condominiums with offers for “energy services”, “solar thermal”, “thermal insulation”, “tax credit assignment offer”, “heat metering system”). · 4 new industrial cogeneration plants were completed in 2019; the portfolio of condominiums with offers for “energy services”, “solar thermal”, “thermal insulation”, “tax credit assignment offer”, and “heat metering system” increased by 20%.​ 

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Spreading renewable energy
· Produce 7 million m3 of biomethane at the S. Agata Bolognese (BO) plant in 2018 and feed it into the gas network. Start the permitting phase for the construction of the biomethane production plant in Lugo (RA). · 6.5 million m3 of biomethane were produced at the S. Agata Bolognese (BO) plant. The permits for the construction of the biomethane production plant in Lugo (RA) will be requested in 2020.

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· Achieve 19% of customers using energy from renewable sources by 2022 thanks to Hera Comm’s “Pacchetto Natura” offer. · 20% of customers use electricity from renewable sources and 5% of customers use gas with CO2 emissions compensated. 

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Reduction of GHG emissions
· Reduce the carbon intensity index of energy production by 23% by 2022, compared to 2015 (kg CO2/MWh). · A 20% reduction was achieved in 2019 (compared to 2015) of the carbon intensity index of energy production (kg CO2/MWh). A 22% reduction was achieved in 2019, (compared to 2013).

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* Geographic scope of the improvement objectives: ER= Emilia-Romagna T= Triveneto M= Marche.

WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*
Promotion of energy efficiency
· Reduce the energy consumption of Hera, AAA and MMS by 6.5% by 2023, compared to 2013.  7, 13

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· Save 648 toe of energy by 2020 from public lighting measures including replacing luminaires with LED lamps (40% by 2023).  7, 13

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· Achieve 22% of customers in 2023 with gas, electricity and district heating offers with energy efficiency services or that use the Diario dei consumi (Consumption Diary). 7, 13

 

 

 

· Complete 3 new industrial cogeneration plants by 2020 and promote energy efficiency solutions for condominiums (increase the condominiums portfolio thanks to the offers for “energy services”, “solar thermal”, “thermal insulation”, “tax credit assignment offer”, and “heat metering system”). 7, 9, 13

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Spreading renewable energy
· Start the permitting phase during 2020 for the construction of two new biomethane production plants (Lugo (RA) and Enomondo). 7, 8, 9, 11, 13

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· Achieve 58% of customers with electricity from renewable sources by 2023, and with natural gas with CO2 offsetting. 7, 9, 13

 

 

 

Reduction of GHG emissions

· Reduce the carbon intensity index of energy production by 26% by 2023, compared to 2013 (kg CO2/MWh).

7, 13

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· Align our annual reporting with the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) and the European Commission’s Guidelines on reporting climate-related information. 7, 13

 

 

 

* Geographic scope of the ER improvement objectives: Emilia-Romagna T: Triveneto M: Marche.


OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
Transition towards a circular economy    
• Achieve 73.2% separate waste collection by 2022 also by extending the quantity-based tariff in Emilia-Romagna (74.2% Hera, 72.5% Marche Multiservizi, 67.6% AcegasApsAmga).  • 64.6% separate waste collection was achieved in 2019 (62.5% in 2018) (65.6% Hera, 70.2% Marche Multiservizi, 54.5% AcegasApsAmga). ER  T  M
•  76% recycling rate for packaging and 60% overall recycling rate for municipal waste by 2022.   • The recycling rate of packaging was 72% in 2018 (compared to 70% in 2017). The overall recycling rate was 53% in 2018 (compared to 48% in 2017). The 2019 data will be accounted for in the “Tracking Waste” report ER  T
• Achieve a 55% coverage rate of “Farmacoamico” of the residents served in 2020. Extend the presence of “reuse areas” in separate waste collection centres to other areas.    • A 61% coverage rate of “Farmacoamico” was achieved, of citizens served in Emilia-Romagna in 2019 (48% in 2018). Two new “reuse areas” were activated in Ravenna and Modena. ER    
 • Develop for large industrial companies a unique offer with “circular” solutions in the fields of waste, energy, water and telecommunications.  • During the year, the Hera Business Solution offer was developed: Hera Group’s integrated and sustainable solution for businesses.      
• The commitments made for the “New Plastics Economy Global Commitment” of the Ellen MacArthur Foundation to combat pollution from plastic waste involve increasing by 2025 (as compared to 2017) the plastic recycled by Aliplast by +70%, the plastic collected in the municipalities served by 30%, and the plastic sorted and sent for recycling by the Group’s plants by 50%.    • +22% recycled plastic sold by Aliplast in 2019 (compared to 2017), +20% plastic collected in 2019 in the municipalities served and +14% plastic selected and sent for recycling in 2019 by the Group’s plants, in line with the 2025 commitments for the “New Plastics Economy Global Commitment” of the Ellen MacArthur Foundation.      
• Explore the possibility of using recycled plastics and, more generally, the use of secondary raw materials in network services. • In the province of Rimini, we laid 2 km of polyethylene sewage pipes made with 70% recycled material.       
Sustainable management of water resources    
• Complete 2 further measures 2019 for the Rimini Seawater Protection Plan. We completed 9 measures by the end of 2019 out of the 14 set out in the Plan, which will be completed by 2023.  • The conclusion of the 2 interventions scheduled for 2019 has been postponed to 2020. Seven of the 14 measures set out in the Plan were completed by the end of 2019.  ER     
 Achieve a 10% reduction in internal water consumption by 2022, compared to 2017 consumption.  A 5.5% reduction in internal consumption was achieved in 2019, compared to 2017. ER     
• Achieve 90 thousand residential customers and 6 thousand industrial customers with the water consumption monitoring service, to promote water saving.  • 80 thousand residential customers used the “Diario dei consumi” (Consumption Diary) and 70 water-hungry companies used the “water management portal” to promote water saving. ER    
• Start new measures to reuse purified water and make those started in 2018 fully operational. • In July 2019, Hera signed a Memorandum of Understanding with the Consorzio della Bonifica Renana to reuse the water treated by the purification plants to improve the hydrological balance of the flows through the consortium’s water bodies. ER    
• Achieve compliance of 100% of urban areas >2,000 pe by end 2021 thanks to the continuation of the compliance plan for the sewage and purification sector. Furthermore:
– achieve compliance in 252 urban areas over the 254 served between 200 and 2,000 pe in Emilia-Romagna and Triveneto by end 2021 (1 in Triveneto and 91 in Emilia-Romagna)
– by 2021, further implement 6 measures in 4 urban areas of more than 10,000 pe (in Emilia-Romagna) in relation to the requirements of Resolution 201/2016 of the Regional Government of Emilia-Romagna on the compliance of municipal wastewater sewage (8 measures in total carried out by 2021, compared to 33 to be carried out by end of 2030). 

• 95.6% urban areas >2,000 pe (129 out of 135) achieved compliance by the end of 2019. Furthermore:
– 171 urban areas achieved compliance over 249 served between 200 and 2,000 pe in Emilia-Romagna and <2,000 in Triveneto in 2019 (1 urban area achieved compliance in Emilia-Romagna and 1 in Triveneto in 2019);

– 2 measures were carried out in 2019 in urban areas of more than 10,000 pe (in Emilia-Romagna) in relation to the requirements of Resolution 201/2016 of the Regional Government of Emilia-Romagna on the compliance of urban wastewater sewage.

 

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WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*
Transition towards a circular economy
• Achieve 75% of separate waste collection by 2023 also by extending quantity-based tariff in Emilia-Romagna (77% Hera, 63% AcegasApsAmga, 73% Marche Multiservizi).  11,12 ER
• Reach a >70% recycling rate for packaging and 62% overall recycling rate for municipal waste by 2023 (exceeding the EU objectives for 2030).   11, 12 ER T M
• The commitments made for the “New Plastics Economy Global Commitment” of the Ellen MacArthur Foundation to combat pollution from plastic waste involve increasing by 2025 (as compared to 2017) the plastic recycled by Aliplast by +70%, the plastic collected in the municipalities served by 30%, and the plastic sorted and sent for recycling by the Group’s plants by 50%.  11, 12      

• Promote the principles of the circular economy among suppliers: define a Group guideline for “circular” purchases and increase the value of adjudications consistent with the “circularity” criteria identified.

 12 ER T
• Launch a partnership project for the chemical recovery of PET waste, currently not mechanically recycled  12      
Sustainable management of water resources
• Achieve compliance of 100% of urban areas >2,000 pe by end 2021 thanks to the continuation of the compliance plan for the sewage and purification sector. Furthermore:
– Achieve compliance for 247 urban areas over the 249 served between 200 and 2,000 pe in Emilia-Romagna and <2,000 in Triveneto by end 2021 (76 in Emilia-Romagna);
– by 2021, implement further 7 measures in urban areas of more than 10,000 pe in relation to the requirements of Resolution 201/2016 of the Regional Government of Emilia-Romagna on the compliance of urban wastewater sewage (11 interventions in total carried out by 2021, compared to 35 to be carried out by end of 2030). 
 6, 14 ER
• Complete 3 further measures by 2021 for the Rimini Seawater Protection Plan. Complete 10 measures by the end of 2021 out of the 14 that make up the Plan.  6, 14 ER    
• Reduce by 15% the internal water consumption by 2023, compared to 2017 consumption.  6, 8 ER    
• Reduce domestic consumption by 5% by 2023 compared to 2018 also thanks to the diffusion of the “Diario dei consumi” (Consumption Diary) (26% of residential customers in 2021).  6, 8 ER    
• Reduce linear water losses by 4.8% in 2023 (10.0 m3/km/day) compared to 2018 (10.5 m3/km/day).  6, 8 ER T
• Reuse 9% of reusable wastewater out of total wastewater by 2023.  6, 8, 12, 14 ER    

* Geographic scope of the improvement objectives: ER: Emilia-Romagna T: Triveneto M: Marche.

 


OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
Spreading innovation and digitalisation  

 

   
· 41% of customers with online bills and 27% of customers using the online services in 2022. Promote digitalisation among customers also by extending “Digi e Lode” to the digitalisation of local schools.  · 30.1% of customers chose online bills and 23.7% of customers use the online services in 2019. The third edition of Digi e Lode”, a project that brings customers and the company together to digitalise schools in the area, has started and been extended to the Marche and Abruzzo regions. 

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· Continue the implementation of business intelligence/data analytics projects. Main objectives: to optimise gas leak detection work, waste collection and purification plant operation, improving the results of each.  · Main results: gas leak detection has been optimised with the new NexMeter meter, the waste collection service has been improved thanks to big data analysis, treatment plant operation was optimised thanks to a control system based on predictive logic. 

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· Promote circular smart city solutions in municipalities and universities. · We built the second prototype of PUNTOnet waste: an automated separated municipal waste collection centre. Testing of the first prototype in Castel Bolognese ended in October 2019.

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· Continue research into the production of bioplastics from organic waste fractions. · We produced the first samples of bioplastic from waste cellulose (pruning material) in the laboratory. 

 

 

 

Economic development and social inclusion  

 

   
· Promote tariff concessions and initiatives to support customers experiencing financial hardship, through the new SOStegno Hera initiative. Maintain a rate of avoided of disconnections of 80% of the total thanks to protocols signed with municipalities to prevent service disconnections for customers assisted by social services.  · Tariff concessions and initiatives to support customers facing financial hardship have been promoted through the updated SOStegno Hera guideline initiative. 60% of disconnections were avoided in 2019, thanks to protocols signed with 83 municipalities.

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· Supplier selection: continue to reward social commitment in the sustainability points, also by including disadvantaged personnel, in particular for waste management services. · In 2019, 875 disadvantaged people found jobs as a result of outsourcing to social cooperatives, particularly in the management of waste management services.

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Job creation and development of new skills        
· 2019 Learning Plan: training measures to develop the new skills required in the three reference axes (technical-professional, managerial, technological), to support the development of the reference context and of the businesses managed. These include, for example, those in the field of digital transformation, modelling and predictive analysis, circular economy, etc. · Several initiatives were launched for the development of new skills. In particular, the training covered the following areas: change management, digital workplace, digital transformation (Her@futura path), data analytics/predictive analysis, circular economy and IT security.

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· Continue to apply the social clause to protect employment in the contracts for emergency services on networks and services relating to customer management (except for insourcing situations). · Twenty tenders, among the most notable, included a social clause to protect employment.

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Air and soil protection  

 

 

 

· 700 thousand m2 of land reused between 2019 and 2022 in the design of infrastructure (3/4 of the total land involved in new designs). · 77% of land reused in the construction of new infrastructure in 2019 (162 thousand m2).

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· 8% increase of the volume served by district heating by the end of 2022 compared to 2018, improving the air quality of the cities we serve. Start projects to increase the use of geothermal energy in Ferrara (+2.7% by 2022 compared to 2018 of geothermal energy exploited) and for its use at low enthalpy. · 1.1% increase of the volume served by district heating in 2019 compared to 2018. The projects to increase the exploitation of geothermal energy in Ferrara will be implemented from 2020 as a result of Hera taking over the management of the reservoir in December 2019.

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· 31% low environmental impact vehicles in 2022 (42% Uniflotte, 8% AcegasApsAmga, 11% Marche Multiservizi).  · 22.7% low environmental impact vehicles in 2019 (22.8% in 2018).

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· +200 public and private infrastructures installed in 2019 for electric transportation in cities.  · +134 public and private infrastructures installed in 2019 for electric transportation in cities.

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Geographic scope of the improvement objectives: ER= Emilia-Romagna T= Triveneto M= Marche.

WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*

Spreading innovation and digitalisation

· Continue the implementation of data analytics and artificial intelligence projects. Main objectives: to optimise gas leak detection, preventive maintenance of networks and plants, waste collection, the quality of separate waste collection, and the management of purification plants, improving results.

9, 17 

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· Prevention of cyber attacks: activation of new intrusion prevention solutions, to protect business services exposed on the Internet and to increase the security of workstations and digital identities. Implementation of new awareness and training campaigns for workers.

 

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· 45% of customers use online billing and 34% of customers use the online services in 2023. Promote digitalisation among customers also through the “Digi e Lode” initiative that promotes the digitalisation of local schools.

4, 12 

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· Innovation for circular economy and energy transition: continuation of the experimental production of bioplastics and construction of a prototype “power-to-gas” plant.

 9, 12

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· Promote and implement circular smart city solutions in municipalities and universities.

 9, 11, 12, 17

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Economic development and social inclusion

· Supplier selection: in waste management services continue to promote the employment of disadvantaged people

 8

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· Spread awareness of tariff concessions and other initiatives to support customers in financial hardship 

 17

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Job creation and development of new skills

· 2020 Learning Plan: training measures to develop the new skills required in the three reference axes (technical-professional, managerial, technological), to support the development of the reference context and of the businesses managed. Among the new skills included in the plan are: water safety management, circular economy and decarbonisation, new certification schemes, green and ESG finance, Office 365.
With regard to digital skills, we expect to reach 50% of employees with digital readiness, by 2023.

4, 8 

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· Continue to apply the social clause to protect employment in the contracts for emergency services on networks and services relating to customer management (except for insourcing situations).

 8

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Air and soil protection

· 450 thousand m2 of land reused between 2020 and 2023 to design, build and upgrade infrastructure (73% of the total land involved in new designs, constructions and upgrades by 2023).

 8

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· 13% increase of the volume served by district heating by the end of 2023 compared to 2018 improving the air quality in the cities served. In Ferrara, implement plant solutions to make greater use of geothermal energy (+20% geothermal energy produced in 2023 compared to the 2016-19 average)

7, 11, 14 

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· Over 270 public infrastructures installed by 2023 for electric transportation in cities. 

 11

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* Geographic scope of the improvement objectives: ER= Emilia-Romagna T= Triveneto M= Marche.


OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
• Euro 1,684 million. Value added to stakeholders as at 2022 (+9.3% compared to 2018). • +13% compared to 2018, the value added to stakeholders which in 2019 came to Euro 1,735 million      
• Euro 2.4 billion. Investments completed in the period 2019-2022. • Euro 534 million. Investment completed in 2019 (+15% compared to 2018).      
• 2 HeraLABs active in two new areas in 2019 for dialogue with the local communities. Achieve the 12 local initiatives jointly planned in 2018 with the Ferrara and Ravenna LABs by the end of 2020. • 2 HeraLABs activated in Bologna and Rimini in 2019. 8 initiatives achieved by Hera and stakeholders in the Ferrara and Ravenna LABs, 4 to be achieved by the end of 2020. ER    
• 65/100 employee satisfaction index in the internal climate survey carried out in 2019. Complete the internal climate improvement actions defined on the basis of the 2017 survey. • 68/100 employee satisfaction index in the internal climate survey carried out in 2019. ER T M
• 70/100 customer satisfaction index in the survey carried out in 2019.  • 73/100 customer satisfaction index in the survey carried out in 2019. ER T M
• Obtain certification of the anti-corruption management system according to the ISO 37001 standard for Hera Spa. • Certification of the anti-corruption management system according to the ISO 37001 standard for Hera Spa obtained in October 2019. ER    

 

WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*
• Euro 1,747 million. Value added to stakeholders by 2023 (+9.3% compared to 2019).  8      
• Euro 2.3 billion. Investments completed in the period 2020-2023.      
• 2 new HeraLABs launched in two areas in 2020 for dialogue with the local communities. Achieve by the end of 2020 the remaining 4 local initiatives jointly planned in 2018 with the Ferrara and Ravenna LABs (8 concluded during 2019) and realize the additional initiatives jointly planned with the Bologna and Rimini LABs, launched in 2019. 6, 11, 17  ER    

* Geographic scope of the improvement objectives: ER Emilia-Romagna T: Triveneto M: Marche.


OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
• 78% of installed gas meters were electronic at end 2022 (67% InRete, 100% AcegasApsAmga, 100% Marche Multiservizi); 43% at end 2019. • 43.1% of installed gas meters were electronic at end 2019 (were 34% at end 2018). ER T M
• Update the electricity grid resilience plan implemented in 2018 and implement the measures planned on primary/secondary substations to automate the network, improving the continuity and quality of service.  • The electricity grid resilience plan was updated, and the measures planned on primary/secondary substations to automate the network, were carried out, improving the continuity of the service.      
• Emergency gas services: maintain a much higher level than Arera’s requirements for the percentage of calls answered within 120 seconds and arrival at call location within 60 minutes. • The percentage of response within 120 seconds was 98.6% in 2019, while the percentage of arrival at call location within 60 minutes was 97.0% (against a 90% service obligation). ER T  M
• Ensure that call centre quality levels and average waiting times at branch offices are in line with those of 2018.  • 9.4 seconds average waiting time at the counters in 2019, 27.2 seconds average waiting time for the call center, less than in previous years. ER  T
• Further improve compliance with commercial quality standards for gas, electricity, water, and district heating services. Further reduce the compensation paid to customers for non-compliance with standards.  • 99.5% of cases were compliant with commercial quality standards in 2019, in line with 2018. ER T M

 

WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*
• 82% of installed gas meters will be electronic by end 2023 (78% for InRete, 93% for AcegasApsAmga, 95% for Marche Multiservizi); over 40 thousand NexMeters will be installed by end 2020. 9 ER T M
• Continue the implementation of the resilience plan for the electricity grids in Modena: another 8 measures in 2020, in addition to the 2 carried out in 2019 (out of a total of 54 measures). 9, 13      
• Emergency gas services: maintain a much higher level than Arera requirements for the percentage of calls with arrival at call location within 60 minutes.   ER T M
• Ensure compliance with commercial quality standards for gas, electricity, water and district heating services, in line with 2019.   ER T M
•10 minutes waiting time at help desk 30 seconds waiting time at the call centre (target 2020).   ER T M

* Geographic scope of the improvement objectives: ER Emilia-Romagna T: Triveneto M: Marche.


OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
• Continue to promote the third edition of HeraSolidale in 2019 and support the pursuit of the objectives of the 5 non-profit partner organisations through donations from employees and customers.  • Around Euro 370 thousand donated to the 5 HeraSolidale non-profit partner organisations from workers, customers and company in the two years of the project concluded in 2019.  ER T M
• Continue to promote Hextra, the Hera Group welfare system, by enhancing related opportunities in terms of knowledge, dissemination and usability of the services offered, with a view to increased support to employees when choosing how to use allocated shares (e.g. flexible share, instruction shares, performance bonus share, etc.). • The offer of Hextra services was increased across all categories, new methods for allowing employees to use Hextra and take part in the growth of the welfare plan were developed with over Euro 4.5 million allocated. ER T M
• 24.4 training hours per capita in 2019 for HerAcademy. • In 2019, an average of 28.6 training hours per capita were delivered. ER T M
• -3% reduction in the accident frequency index in 2019 (18.2) compared to the average for 2014-2018. Increase the culture of health and safety for workers at all levels of the company through initiatives such as “Guido come vivo” and “Hera cardioprotetta”. • The accident frequency index was 14.1 in 2019 (-23% compared to the average of the year period 2014-2018). The culture of health and safety in workers increased at all company levels through strengthening of the «Guido come vivo» learning magazine, and the installation of new defibrillators in company areas not yet covered by the «Hera cardioprotetta» project continued. ER T M
• Involve all workers in the fourth updating of the Hera Group’s Code of Ethics. • Fourth update of the Code of Ethics approved in December 2019 and implemented thanks to the involvement of workers. ER  

 

WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*
• Increase the number of people involved in smart working: 50% of workers involved in 2023 (excluding blue-collar workers)  5, 8      
• Launch the fourth edition of HeraSolidale in 2020 to support the achievement of the goals of Non-Profit and Partner Organisations through donations from employees and customers.   17 ER T M
• Continue to develop Hextra by making best use of related opportunities in terms of knowledge, dissemination and application of the services offered; incorporating education and family support services; and further strengthening the health and well-being proposal. ER T M
• 24.7 training hours per capita in 2020. ER  T M
• Internal mobility project: 30% of workers changing roles or organisational structure in a year in 2023 (excluding blue-collar workers)        
• -4% reduction in the accident frequency index in 2020 (16.3) compared to the average for 2015-2019 (≤ 15 in 2023). Launch a “Safety Culture” training project in 2020 to promote a culture of health and safety at all corporate levels. ER T M
• Continue to raise awareness on the enhancement of diversity and inclusion through training events and initiatives. Monitor Hera Group’s positioning in leading diversity stock indexes. ER T M

* Geographic scope of the improvement objectives: ER Emilia-Romagna T: Triveneto M: Marche.


OBJECTIVES AND PERFORMANCE

WHAT WE SAID WE WOULD D WHAT WE HAVE DONE GEOGRAPHIC SCOPE*
· Monitoring of the corporate social responsibility of the suppliers vis-à-vis their workers: collect an additional 90 assessment questionnaires and perform 20 audits care of the suppliers (headquarters and worksites) in 2019. · 20 audits for the monitoring of corporate social responsibility carried out care of the headquarters and worksites of the suppliers and more than 90 assessment questionnaires collected in 2019. ER  T
· Continue to assign a relevant score to the environmental and social sustainability aspects in tenders held with the most economically advantageous bid method. · 34/100 average score reserved for sustainability aspects in tenders held in 2019 with the most economically advantageous bid method.   ER T M
· 75% the value of supplies of services and work in 2019 with monitoring of accidents in the workplace. · 77% the value of supplies of services and work from suppliers with monitoring of accident rates in 2019.  ER T M
· Continue with the development of the quality, safety, environmental and social responsibility management systems in the choice of suppliers. · Valorisation of the management systems certified continued in 2019. 87% of the value of supplies from Iso 9001 suppliers, 62% Emas/Iso 14001, 57% Ohsas 18001, 38% Sa 8000.  ER T  M

 

WHAT WE WILL DO SDGS GEOGRAPHIC SCOPE*
· Monitoring of the corporate social responsibility of the suppliers vis-à-vis their workers: collect an additional 40 assessment questionnaires and perform 20 audits care of the suppliers (headquarters and worksites) in 2020. 8 ER T M
· Continue to assign a relevant score to the environmental and social sustainability aspects in tenders held with the most economically advantageous bid method. 8, 12 ER T M
· 75% the value of supplies of services and work in 2020 with monitoring of accidents in the workplace. 8 ER T M
· Continue with the development of the quality, safety, environmental and social responsibility management systems in the choice of suppliers. 8, 12 ER T M

* Geographic scope of the improvement objectives: ER Emilia-Romagna T: Triveneto M: Marche.

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