Who we are

Strategy, sustainability, and shared value

In 2002, the Hera Group pioneered Italy's first aggregation of municipalized companies that, with a multi-business approach, manage the provision of energy and waste management services to citizens and businesses. 

Our greatest ambition is to build a new model of economic development in the area, respecting the environment and focusing on the needs of all our stakeholders.

We are one of the largest national multi-utility companies, listed on the Stock Exchange since 2003, and we have made direct relations with the surrounding area a real asset that has improved our resilience and ability to respond to change and new needs.
Being part of an ecosystem has boosted the development of our corporate culture: sustainability, circular economy, and innovation go hand in hand to enable us to offer a smarter and more digital approach to the local market. 

Our main fields of operation are waste (management and treatment), water (aqueduct, sewerage, and purification) and energy (distribution and sales of electricity, gas and energy services), but we also offer public lighting and telecommunications, always following a business model that focuses on creating shared value for all our stakeholders.
Within the national landscape, the leadership of our Group lies in the figures: more than 10,241 employees work to offer tailor-made services for customers and businesses and to meet the needs of 4.2 million citizens in 316 municipalities located in Emilia-Romagna, Veneto, Friuli-Venezia Giulia, Marche and Tuscany.

Infographic description: "Who we are"

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Environmental services, first place, with: 8.5 million tonnes of waste handled; 3.2 million citizens served; 2.3 million tonnes of urban waste collected. Integrated water cycle, second place, with: 285.0 million cubic metres of water sold; 3.6 million citizens served; 35,479 km of water network. Gas sales, third place, with: 11.3 billion cubic metres of gas sold; 2.0 million customers served; 19,631 km of gas network. Energy sales, third place, with: 16.2 TWh of electricity sold; 2.6 million customers served; 13,266 km of electricity network.

Our multi-business strategy has always been linked to sustainability because CSV objectives are included in our planning and control systems and operational management. 

The importance we attribute to the concept of social responsibility is expressed in our contribution to achieving a sustainable future: our Business Plan reflects our commitment to achieve the goals of the United Nations' 2030 Agenda, through shared value investments of Euro 3,9 billion in the 2025-2029 Plan, which amount to 77% of our total investments.

The Group's Strategy is based on three strategic focal points: the environment, socio-economic factors and innovation, in order to achieve commercial and industrial growth, while using increasingly sustainable business models and addressing the opportunities offered by new technologies and the digital evolution in the best possible way.

This approach describes a clear strategic direction that gives us the momentum to deal with future challenges against a background of major changes, with a strong drive towards the transition to a circular economy, while maintaining a deep-rooted relationship with our stakeholders and respect for the area where we operate every day. 

We pursue our activities aiming to gradually reduce our environmental impact, paying attention not only to our carbon footprint, but also to our water footprint and to the exploitation of natural resources in general.

Hera's ongoing commitment to enhancing human resources has been recognized for the seventeenth consecutive year by the Top Employer Institute opens in a new window which has acknowledged our business strategy as distinctive in its ability to put people at the centre with investments on training, welfare and skills development.

 


A close relationship with institutions and citizens

The communities in which we operate, the environment around us, the families and businesses that have chosen us, the suppliers we work with: we know that our work affects the lives of millions of people every day.

Our deep roots in our service area are one of the fundamental assets of our strategy: company and community work together to generate value from an environmental, social and economic point of view. 

We put ourselves on the line in our daily choices to constantly contribute to the development of the economy, employment, and quality of life, through a substantial and growing distribution of shared value for the area we operate in.