Accessibility Statement

Introduction

Gruppo Hera is committed to making its website accessible, in accordance with Law 9 January 2004, No. 4. This accessibility statement applies to the website https://eng.gruppohera.it/group_eng/.

Compliance Status

This website is partially compliant with the requirements set out in Appendix A of the UNI CEI EN 301549 standard due to the non-compliance cases listed below.

Non-accessible Content

The following content is not accessible for the reasons of non-compliance with Law 9 January 2004, No. 4:

• The destination of links is not always indicated;
• For some images and buttons, alternative text describing them or clarifying the action to be taken is not provided;
• Some objects lack appropriate semantics (e.g. headings);
• Some elements are not adequately understandable or usable via keyboard or assistive technologies;
• Some color contrast ratios between text and background are not sufficient;
• Some objects are not reachable and/or manageable using the keyboard;
• Some information is conveyed exclusively through the use of color;
• There are objects that block user navigation via keyboard;
• Some input fields may create difficulties in data entry due to the absence of associated labels;
• There are graphic elements such as icons or other informative objects that do not have sufficient contrast ratio between text and background;
• The focus order does not always respect the logical order of navigation sequences;
• The layout of content is not always consistent on every page;
• When resizing the screen, some content becomes invisible;
• There are elements that, when interacted with, perform actions without informing the user;
• There is content that auto-updates, which cannot be paused or stopped by the user;
• Pages do not have unique and/or descriptive titles of the content;
• Some page elements are not uniquely identified (same ID);

Drafting of the Accessibility Statement

This statement was drafted on 27/06/2025.
The statement was made through an evaluation carried out by third parties.

Methods for Sending Reports and Contact Details of the Provider

It is possible to report any accessibility issues by sending an email to inclusione.digitale@gruppohera.it, including your name, the web page address, and a description of the accessibility issue you encountered.

Please note that this email address is reserved exclusively for reports of access difficulties caused by disabilities, resulting in limited use of digital content.

Methods for Sending Reports to AgID

In case of an unsatisfactory response or no response within thirty days from the notification or request, the interested party may submit a report to AgID: www.agid.gov.it.: www.agid.gov.it.

Website Information

1. Website publication date: 15/02/2021
2. Usability tests carried out: Yes
3. CMS used for the website: Liferay

Information about the Organization

1. Number of employees with disabilities in the administration: 275
2. Number of workstations for employees with disabilities: 4