An innovative ecosystem for everyone’s benefit
The spread and sharing of innovation and digitalisation are fundamental to creating value and supporting the sustainable development of local areas. This is why we have implemented an ecosystem of platforms, tools and spaces – both physical and digital – through which we promote the growth and ecological transition of activities, communities and businesses.
One example is Hera_Pro Empower, a platform dedicated to our suppliers with the goal of supporting their growth, including in ESG (Environmental, Social, Governance) areas, by offering a wide range of tools including connectivity and cybersecurity services.
To improve our services for our customers and make the management of technical requests more efficient, we have developed a highly innovative and integrated CRM platform.
Technology that creates value for people
Data analytics, cyber security monitoring, collaborative design platforms, systems and applications to support customer service management: we develop solutions based on innovative technologies such as artificial intelligence, cloud computing and big data, to ensure the quality, continuity and safety of services, both for businesses and households.
Focus on innovation Towards increasingly higher service levels
We dedicate significant effort to promoting advanced solutions and tools, to deliver increasingly innovative services and optimise the management of corporate resources.
829,749
points remotely controlled by the technical call centre
6,800 km
proprietary ultra-broadband fibre optic network
89,124
electronic water meters (with remote reading)
Highlights
Data for innovation, people for value
Hera is pursuing a strategic evolution that recognises data as a key lever for generating value, innovation and knowledge. In this approach, data is treated as a “product” with its own context, rules and intended use, within a digital ecosystem designed to ensure its quality, traceability and consistency. The entire system enables the development of innovative, scalable and sustainable solutions, accelerating the Group’s ability to turn data into practical tools for continuous improvement and digital transition.
Captureste: the Italian frontier of decarbonisation in waste-to-energy plants
Captureste is the first industrial CO₂ capture project in Italy, and one of the first in Europe applied to the waste-to-energy sector. It is a key lever of Hera Group’s Climate Transition Plan for achieving Net Zero by 2050. The project will be implemented at the Herambiente Ferrara plant, in a strategic position between the geothermal district heating network and the geological storage site in Ravenna.
Find out moreRemote Control Centre and Technical Call Centre
Safety, reliability, efficiency and a very high and certified competence. These are the key features of our technical call centre: a cutting-edge, multi-specialist hub and the largest in Italy in terms of number of services and remote monitoring points.
Technical Call Centre