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Key indicators

Testata Key indicators

Key indicators

[Key Indicators] Introduction

Here you will find an online data center containing data and information on the sustainability performance achieved by Hera Group.

Key Indicators - [32kb]

[Key Indicators] Shared value

Shared value

2019 2020 2021 2022 2023
Shared value EBITDA (millions of Euro) 391.7 455.1 570.6 670.3 776.0
Shared value EBITDA (% of total) 36.1% 40.5% 46.6% 51.8% 51.9%
Shared value investments (millions of Euro) 296.6 297.4 406.6 489.5 558.4

Data are aligned with the new calculation criteria introduced by the new CSV framework
Shared value investments (% of total) 58.3% 55.5% 69.1% 69.0% 68.5%

Data are aligned with the new calculation criteria introduced by the new CSV framework

[Key Indicators] Pursuing carbon neutrality

Shared value: Pursuing carbon neutrality

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
ISO 50001 energy saving measures (% of savings compared to 2013 consumption) 4.4% 5.1% 6.2% 6.8% 6.9% 7.6%

Data referring to Hera Spa, Inrete Distribuzione Energia, AcegasApsAmga, Marche Multiservizi, Herambiente, Hestambiente, Herambiente Servizi Industriali e Frullo Energia Ambiente
Gas and electricity household contracts at the end of the year with at least one energy efficiency solution (% of total free market household contracts) 32.1% 34.3% 35.7%
Public lighting: electricity consumed in municipalities where consumption is less than 50 kWh/inhabitant (% of total consumption) 26.2% 33.5% 33.8% 52.6% 54.9%
Public lighting: electricity consumed in municipalities where only renewable electricity is used (% of total consumption) 40.0% 41.9% 43.8% 46.4% 52.9%
Public lighting: electricity consumed in municipalities where all lighting points managed are LED (% of total consumption) 5.3% 6.3% 6.5% 12.3% 13.9%
Public lighting: lighting points managed that are LED (% of total lighting points managed) 7.0% 14.0% 14.9% 27.5% 34.9% 39.4% 40.8% 45.3%
Renewable electricity sold to free market customers (% of volumes sold) 36.8% 45.5% 40.5% 42.8%

Statements preceding the reporting year have been updated based on the latest GSE (Energy Services Manager) data available at the time of the report preparation
Natural gas sold with CO2 offsetting (% of volumes sold excluding wholesalers, default service and last resort supply) 0% 0.8% 5.0% 9.1% 14.2% 20.4%
Installed photovoltaic capacity (owned, sold, and third-party) (MW) 2.7 9.9 18.4
Production of renewable gases (GWh) 75.8 72.2 80.6
Biomethane produced by organic waste (million m3) 6.5 7.8 8.0 7.7 8.5
Thermal energy for district heating from geothermal source (%) 15% 14% 13% 13% 14% 11% 13% 11% 12% 15% 12% 12% 10% 13% 11% 8% 14% 16% 16%
Reduction in CO2 emissions compared to 2019 with SBTi calculation method (%) -5.4% -10.3% -11.7% -13.8%

Scope 1+2 + Scope 3 from sale of electricity (upstream) + Scope 3 from sale of gas (downstream) (excluding transient increases in volumes sold to last resort gas services)
Reduction in Scope 1+2 CO2 emissions compared to 2019 with SBTi calculation method (%) -8.9% -9.1% -17.2% -17.3%
Reduction in Scope 3 from sale of gas (downstream) CO2 emissions compared to 2019 with SBTi calculation method (%) -5.6% +1.8% -2.4% -15.3%
Carbon intensity index of electricity sold (kg/MWh) 365 342 281 288 278

[Key Indicators] Regenerating resources and closing the circle

Shared value: Regenerating resources and closing the circle

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Separate waste collection (%) 28.9% 31.2% 36.0% 42.0% 44.8% 47.8% 50.5% 51.9% 52.6% 54.0% 55.4% 56.6% 57.7% 62.5% 64.6% 65.3% 65.3% 67.8% 72.2%
Separate waste collection per capita (kg per capita) 199 217 250 297 310 340 346 350 343 351 365 367 370 410 425 398 396 406 439
Overall urban waste recycling rate (% of urban waste recycled out of the total of sorted and unsorted urban waste) 47% 48% 53% 56% 55% 57% 61% -
Packaging waste recycling rate (%) 68% 70% 72% 72% 73% 68% 66% -
Plastic recycled by Aliplast (thousands of tonnes) 63.7 72.8 68.8 80.9 79.2 84.6
Reusable treated waste water (% of total treated waste water) 1.0% 3.4% 5.2% 6.0% 7.3% 10.1%

Data refer to Hera Spa, from 2021 to AcegasApsAmga and from 2022 to Marche Multiservizi
Water losses (physical and administrative losses of the civil aqueduct) (m3/km of network/day) 8.3 8.2 8.1 8.1 -

Since 2019, the data has been calculated according to the method defined by ARERA in the regulation of technical quality (Resolution 917/2017 and amendments to Resolution 639/2021 - Article 10). The 2022 data is calculated according to the changes made through Resolution 639/2021/R/IDR regarding linear losses

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Hera 7.5 7.3 7.2 7.0 -
AcegasApsAmga 21.1 20.8 21.1 22.6 -
Marche Multiservizi 5.2 5.1 5.2 5.2 -
Reduction rate of internal water consumption compared to 2017 (%) -5.5% -11.9% -16.6% -20.5% -21.5%

Figure refers to water consumption from civil and industrial aqueducts in the Group's most "water-demanding" business units served by Hera Spa in Emilia-Romagna
Water domestic customers with the Diario dei consumi (Water Consumption Diary) (number) 82,000 145,427 202,773 268.597 325,046
Aqueduct users served in areas with a Water Safety Plan (% of total aqueduct users) 4.2% 11.5% 12.8% 22.6% 61.9% 65.8%

Data refers to users served in areas with a technically closed Water Safety Management Plan.
Urban agglomerations >2,000 equivalent inhabitants compliant with wastewater treatment regulations (% of equivalent inhabitants) 92.2% 97.3% 97.6% 99.6% 99.6% 99.8%
Waste-to-energy plant emission levels vs. regulatory limits (real concentrations vs. regulatory limits: optimal value <100%) 22.4% 21.2% 19.3% 17.1% 13.1% 13.0% 12.0% 11.0% 13.6% 14.4% 14.9% 14.1% 14.5% 13.8% 14.1% 13.8% 13.8% 13.5% 13.6%
Thermal energy for district heating from renewable, recovery or high-efficiency sources (%) 39% 61% 67% 69% 66%
Public charging stations for electric vehicles installed (number) 36 43 104 388 500 560
Land reuse in infrastructure construction (%) 68% 73% 79% 78% 78% 76%

Progressive figures from 2018

[Key Indicators] Enabling resilience and innovating

Shared value: Enabling resilience and innovating

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Remotely-controlled plants (thousands) 2.0 7.9 9.0 9.7
Electronic gas and electricity meters (%) 44.0% 54.0% 72.1% 82.6% 89.1% 92.1%
Electronic gas meters (%) 67% 77% 88%
Second-generation electronic electricity meters (%) 0% 6% 42%
Electronic water meters (%) 0.0% 0.3% 0.4%
Customers choosing online billing (%) 1.5% 2.7% 4.2% 6.3% 9.0% 13.8% 16.0% 20.0% 23.7% 25.8% 27.6% 30.9% 34.5% 40.2%
Value of supplies from local suppliers (% of total) 62% 66% 68% 64% 65% 65% 64% 66% 68% 69% 66% 69% 69% 65% 67% 65% 72%
Customers who requested at least one bill to be paid in instalments (%) 6.6% 6.5% 5.2% 5.0% 6.5% 16.8%
Supplies from social cooperatives (% on waste management services awards) 27% 27% 27% 29% 30% 35%
Open-ended contract employees (average annual % of total workforce) 95.5% 93.2% 92.7% 93.7% 95.0% 95.8% 96.2% 97.0% 96.6% 97.0% 96.9% 97.0% 96.8% 96.2% 96.6% 96.6% 96.5% 96.6% 95.4%
Women holding roles of responsibility (%) 19.9% 21.9% 24.4% 25.8% 24.8% 25.7% 25.5% 25.8% 25.0% 25.6% 26.9% 28.0% 28.0% 29.6% 29.9% 29.9% 30.5% 31.1% 32.6%
Managers and middle managers
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Managers 9.0% 8.6% 12.6% 14.2% 13.8% 14.4% 16.0% 17.3% 16.2% 16.4% 18.5% 19.9% 18.8% 19.5% 19.7% 21.7% 22.1% 21.6% 22.2%
Middle managers 27.0% 26.9% 28.9% 30.0% 28.9% 29.8% 28.9% 28.9% 28.0% 28.8% 29.2% 30.3% 30.7% 32.4% 32.7% 32.2% 32.8% 33.6% 35.4%
Female workers hired under open-ended contracts (managers, middle managers and employees) 46.0% 42.3% 41.3% 43.6% 42.9% 41.0%
Students participating in environmental education projects (number) 96,034 99,482 106,547 118,788 93,053 82,178 111.091 103,852
Employees with digital proficiency (% of total employees) 23% 44% 44% 49% 54% 56%
Employees with environmental transition proficiency (% of total employees) 21% 32%
Employees with energy transition proficiency (% of total employees) 28% 36%
Districtized water supply network (%) 49% 51% 55%

Marche Multiservizi not included
Water supply network with predictive maintenance (%) 9% 46% 90%

Marche Multiservizi not included

[Key Indicators] With the drivers of change

Along side the protagonists of change

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Value added distributed to stakeholders (millions of Euro) 722.1 802.5 817.1 923.8 977.4 1,010.4 1,042.6 1,075.6 1,354.8 1,387.2 1,412.8 1,427.3 1,480.7 1,540.8 1,734.5 1,670.0 1,764.4  1,674.1 2,036.7
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Workforce 270.1 296.7 300.9 331.1 352.0 361.9 370.0 382.0 478.6 496.9 510.8 524.1 551.6 551.4 560.4 572.7 592.8 601.1 641.1
Shareholders 78.5 91.5 96.3 98.1 103.1 125.2 122.6 135.1 144.7 145.4 147.9 147.1 156.9 163.6 165.2 183.9 217.9 236.3 250.3
Company 174.9 174.4 189.8 209.0 206.4 241.1 238.1 239.0 347.9 368.5 383.5 419.3 479.6 518.3 665.5 594.4 618.1 546.1 752.2
Financial institutions/Banks 41.3 53.9 79.3 94.0 105.0 115.6 119.5 134.1 156.5 153.9 146.0 131.2 116.2 106.6 139.4 124.9 218.0 135 187.9
Public Administration 155.3 184.2 149.1 189.9 208.8 164.7 190.5 183.3 223.8 219.8 222.0 202.8 173.9 198.2 201.0 190.7 115.1 151.8 201.0
Local community 2.0 1.8 1.7 1.7 2.1 1.8 2.0 2.0 3.3 2.7 2.6 2.8 2.5 2.7 3.0 3.3 2.5 3.8 4.2
Total shareholders’ return with respect to the initial public offering (%) 94% 185% 172% 53% 70% 72% 42% 60% 101% 125% 172% 159% 225% 212% 319% 253% 317% 235% 281%
Calls with arrival time at the call location within 60 minutes (%) 97.5% 96.2% 96.7% 97.0% 97.8% 97.8% 97.3% 96.5%
Average waiting time at the call centre for residential customers (seconds) 40 34 36 27 33 32 93 59
Average waiting times at branch offices (minutes) 12.3 10.6 9.6 9.4 5.4 5.7 8.9 12.3
Average training hours per capita (number) 18.5 20.1 24.3 33.2 23.0 23.0 28.1 27.5 26.4 28.0 31.4 29.3 28.6 29.8 28.6 26.0 30.3 30.8 31.5
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
Managers 11.4 21.2 33.9 42.4 21.5 21.8 35.8 42.0 47.3 40.3 51.3 59.2 61.4 50.4 40.0 40.9 29.2 36.3 50.2
Middle Managers 25.0 26.1 39.2 52.6 28.6 28.7 38.7 43.8 47.0 40.9 53.6 53.3 46.6 63.3 50.4 35.2 42.8 39.4 50.2
White-collar workers 23.9 27.0 30.5 31.5 22.6 20.1 28.1 28.0 25.7 27.2 30.3 28.2 27.5 28.4 28.0 22.4 26.7 27.8 28.8
Blue-collar workers 13.6 13.3 16.0 32.4 23.4 26.2 26.7 22.8 23.5 26.6 28.8 25.4 25.1 26.2 25.4 30.3 33.8 33.8 31.7
Workers involved in smart working (% excluding blue collar workers) 8% 26% 77% 77% 77% 77%

Permanent employees, excluding blue collar workers.
Lost time injury frequency index (number of lost time injuries/hours worked x 1,000,000) 49.6 49.2 43.6 42.1 35.1 30.4 25.4 25.5 23.9 22.6 20.6 17.8 17.1 15.7 14.1 12.6 10.3 10.5 10.2

Only accidents with an absence of three days or more
Internal climate index (score 0-100) 50 - 53 - 58 - 64 - 61 - 63 - 64 - 68 - 71 - 70
Index of customer satisfaction for residential customers (score 0-100) 67 67 65 67 69 69 70 69 70 69 70 70 70 71 73 73 73 72 73

Marche Multiservizi not included
Tender awards adopting the most economically advantageous bid method: sustainability score (% of total) 28 27 22 26 25 26 25 32 34 41 38 39 39

[Key Indicators] Conclusion

Top-level indicators are highlighted in bold.

Page update 10 April 2024

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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it