Group Privacy Policy

In Hera, the governance of information security has been consolidated by means of a complex document management system consisting of Information Security Policy Guidelines, a "Policy for the protection of personal data" and a set of information security policies that establish the guiding principles for all information security activities, including the attribution of responsibilities, both general and specific, to clearly defined organisational roles.

In accordance with Regulation (EU) 2016/679 (“GDPR”), Hera S.p.A. is providing the following information regarding the processing of personal data to inform users of the gruppohera.com website of its policy regarding the protection of personal data.


Data protection & Information Management System

We care about your data and we keep your information safe.

In Hera we use secure systems and environments to hold your information and we train our staff in how to process and keep your information safe and secure. Our procedures are in full compliance with applicable laws such as EU Regulation 2016/679 to secure our systems and the personal information we collect.
In addition to our Privacy Data Policy, the Group has settled internal rules and guideline for customer data protection and Hera is rigorously complying with all of them. Our data protection policy is applied not only to internal executives/employees but also to external stakeholders.


The Data Protection Officer

The Data Protection Officer is the Head of the Privacy, Logical Security and Development Management System of Hera S.p.A.. You can contact D.P.O. by email at dataprotectionofficer@gruppohera.it, by calling +39 051 0577046 or on-site at Hera S.p.A., viale Berti Pichat 2/4 40127 Bologna.

Let us know if you have any questions by submitting a request through this form.


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