Regulated services and free market
Who we are
A reliable player also on the free market
Over the years, the free market businesses have taken on increasing importance within Hera Group's portfolio, significantly contributing to its financial performance and enabling the company to succeed as a major player in Italy.
The balance between free market services (gas and electricity sales, recycling and waste treatment) and regulated services (gas and electricity distribution, integrated water service, waste collection, recycling and treatment, public lighting) is one of the strengths of the Group's strategy. Constant customer focus and quality services that meet their expectations are the foundations upon which our multiutility operates in both markets.
Growth in the free market is accompanied by a continuous development of our commercial offers, with an increasingly green approach, to ensure environmental sustainability, respect for resources and the circular economy solutions increasingly sought by our customers.
In the energy markets, the growth in the customer base set out in our business plan will reach 4 million customers by 2024, with particular attention going to the electricity market, and will be based on commercial development supported by innovative offers, value-added services and an increasingly improved customer experience for all types of customers.
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