Our Crisis Management model
Our Crisis Management policy establishes the guidelines and operational processes for the management of crisis events.
In line with the best practices of the sector, the policy ensures the correct identification, assessment, management and monitoring of crises to which all the companies of Hera Group may potentially be exposed. The model includes policies, procedures and operating instructions whose purpose is to encourage compliance with regulatory requirements on emergencies and the execution of plans for the continuity and reinstatement of the activities, resources and infrastructures necessary to provide the services.
Nature of the crisis
The term “crisis” means any situation caused by critical events that seriously affect the operational capacity of companies, the safety of workers and the environment, and that may threaten the company's prospects and reputation. The crisis must be dealt with in a prompt and professional manner, in order to limit the damage and restore the situation to normality. For this reason, a crisis management policy has been established in order to raise awareness, and ensure organisational adequacy, the availability of management resources and operational readiness, all of which are necessary to effectively deal with and manage crisis events.
Different types of crises, related to a unified paradigm, were firstly identified that, in safeguarding the specificities of the action plans in order to evaluate and manage events, guarantees a constant corporate commitment, safeguards the unity of governance and ensures an adequate allocation of resources for the management of crises.
Context and reference model
Crisis management goes hand in hand with increasingly new needs related to the development of the required safety standards, the increasing visibility and importance for stakeholders of issues relating to the ability to manage emergencies and the awareness that resilience represents a fundamental strategic development axis to achieve the Group's mission. With these intentions, our Crisis Management model and its operational uses were established in a well-structured manner, including the bodies and roles responsible for its management.
The Crisis Committee
Our Crisis Committee ensures the correct and effective operational management of the critical event. The Crisis Committee is activated only in cases involving an emergency that might endanger the solidity and reputation of the company or seriously compromise the interests of our stakeholders. Its function is to collect and analyse useful information in order to assess the alert state and declare the state of crisis.
In an emergency situation, the Crisis Committee evaluates the type of event that has occurred and the causes, the degree the service has been compromised, the possible impacts on the stakeholders and the implications in terms of the safety of persons; the Committee also declares a state of crisis by deciding the activation of the measures provided in the respective Crisis Management Plans.
