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With reference to the COVID novel situation, Hera continued to regularly carry out most of the activities on its operational areas throughout the lock-down period and to promptly respond to emergency calls anytime during the recent quarantine. Furthermore, useful actions were put in place for a smart use of the Group's services from remote, to ensure maximum safety while guaranteeing the service continuity:
Most of the operations and communication actions, including self-reading of meter devices, can still be managed by telephone through our customer service (ph. 800.999.500), active from Monday to Friday from 8 to 22, on Saturday from 8 to 18. The call is free; ph. 800,999,700 for non-domestic users.
Furthermore, with MyHera app and Online Services, services and supplies can be managed quickly and easily at any time of the day. In case costumers should experience payment difficulties and could not respect bill deadlines, they can contact our customer service to find out all about special payment delays.
All information on the measures put in place by Hera during covid-19 emergency and on what the Group is doing to start over again are available on line at www.gruppohera.it.