2023 sustainability report
Breadcrumb
- Group
- Sustainability
- Sustainability Report
- 2023 sustainability report
Sustainable strategy and Shared Value
Shared value creation and stakeholder involvement:
the story of a company committed to leave its mark, but not its footprint.
Letter to stakeholders
Shared Value
Hera's responses to the priorities of change.
![Immagine riquadro](/documents/4255042/8172974/carbonio.png/6ce43a50-6159-0b54-0e17-1e95b8e938c3?t=1712501717255)
Pursuing carbon neutrality
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Hera pursues carbon neutrality through energy efficiency and transition to renewable energy.
![Immagine riquadro](/documents/4255042/8172144/risorse.png/c648f60c-2912-121d-12c5-5c476b2c64fb?t=1712501737789)
Regenerating resources and closing the circle
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Hera regenerates resources and “closes the loop” through initiatives and projects in three areas: transition towards a circular economy, sustainable management of water resources, and protection of air, land and biodiversity.
![Immagine riquadro](/documents/4255042/8172722/resilienza.png/d08e69c4-2a10-cb9f-7bb9-abb377e3c8cc?t=1712501753577)
Enabling resilience and innovating
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Hera acts to enable sustainable development of its territories through innovation, digital transformation and resilience of its services.
Drivers of change
![Riquadro](/documents/4255042/8172286/governance.png/8c883525-902b-f269-ac55-bbe84502b5b5?t=1712501816903)
Governance and value creation
Diversified and balanced ownership between public and private. Adoption of codified procedures and compliance with the self-regulatory code of "Borsa italiana” (Italian stock exchange).
![Riquadro](/documents/4255042/8172286/clienti.png/d572e488-e947-095d-2dea-dd8f0067cc4a?t=1712501817086)
Customers
Growth of the customers served and strong focus on the quality of contact channels, fair business conduct, and security of service.
![Riquadro](/documents/4255042/8172286/persone.png/cd7ffda8-aa73-5018-8ea5-27037b43c4e2?t=1712501817269)
People
Commitment to workers with regard to diversity, work-life balance and welfare, health and safety, and training and professional development.
![Riquadro](/documents/4255042/8172286/fornitori.png/456d90e8-b50b-63a5-9fdc-f6960c5a9caf?t=1712501817454)
Suppliers
Selection and evaluation of suppliers based on technical, economic, organizational quality requirements, and compliance with standards on environment, safety, and CSR, CSV and circular economy.