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Enabling resilience and innovating

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Creating shared value 2025

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innovating 1

Immagine
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Enabling resilience means contributing to the sustainable development of the communities and territories we serve and addressing the challenges ahead of us, first and foremost that of climate change.

Every year we generate economic value that is mainly distributed to local stakeholders, and support customers in financial difficulty with instalments and other initiatives. We have also always invested in stable, quality employment with a strong focus on the supply chain, aware of our significant impact in terms of induced employment. Innovation is an enabling factor for the environmental and digital transitions, and this is why we invest in new technologies and the development of the necessary skills.

Enabling resilience and innovating 2

Immagine rappresentativa dell’efficienza energetica

Innovation and digitisation

what we said we would do…

  • ARTIFICIAL INTELLIGENCE

    Develop further generative AI solutions by deploying functionalities across different business processes

what we did...

  • ARTIFICIAL INTELLIGENCE

    five pilot projects were launched in 2025, the use of Microsoft Copilot was extended to an increasingly large proportion of the company workforce (2,000 employees), to encourage the adoption of AI tools in day-to-day activities

what we will do...

  • ARTIFICIAL INTELLIGENCE

    consolidation of the operational model for managing generative AI projects, development of priority solutions and monitoring of adopted solutions and individual productivity tools (Copilot)

Immagine rappresentativa dell’efficienza energetica

Creating jobs and development of new skills / Economic growth and social inclusion

what we said we would do…

  • 80% OF EMPLOYEES WITH SKILLS

    for the digital transition. 56% of the company workforce with skills for the energy and environmental transition by 2028. 62% with skills in artificial intelligence by 2025

  • INSTALMENTS PLANS AND CONCESSIONS

    continue to provide instalment plans and renew the protocols aimed to prevent service disconnections supplies

what we did...

  • 70% OF EMPLOYEES WITH DIGITAL SKILLS

    in 2025 51% and 54% of the company workforce have acquired skills for the energy and environmental transition respectively

  • INSTALMENTS PLANS AND CONCESSIONS

    €187 million in bills paid through instalment plans (+4% compared with 2024) to prevent service disconnections supplies and 164 municipalities with active memoranda of understanding (143 in 2024)

what we will do...

  • 85% OF EMPLOYEES WITH SKILLS

    for the digital transition. 58% of the company workforce with skills for the energy and environmental transition by 2029

  • INSTALMENTS PLANS AND CONCESSIONS

    continue to provide instalment plans and renew the protocols with municipalities aimed at preventing service disconnections supplies and propose new ones

Immagine rappresentativa dell’efficienza energetica

Resilience and adjustment

what we said we would do…

  • 67.5 KM OF ELECTRICITY NETWORK UPGRADED

    by 2025 (representing 100% of the total Electricity Resilience Plan in the Province of Modena). 12.3 km of network strengthened in Bologna and Modena in 2025

  • WATER SERVICE RESILIENCE

    99% of the network undergoing predictive maintenance and 89% of the district-based network by 2028 at Group level

what we did...

  • 69.1 KM OF ELECTRICITY NETWORK UPGRADED

    in 2025, representing 103% of the total Electricity Resilience Plan in the Province of Modena. 5.8 km of network strengthened in Bologna and Modena in 2025

  • WATER SERVICE RESILIENCE

    86.2% of the network undergoing predictive maintenance and 68.6% of the district-based network in 2025

what we will do...

  • ELECTRICITY NETWORK RESILIENCE AND ELECTRIFICATION

    12.3 km of network strengthened in Bologna and Modena by 2026, 1,774 robotised substations by 2029 (+16% compared to 2025), 2,044 hosting capacity by 2029 (+29% compared to 2025)

  • WATER SERVICE RESILIENCE

    99% of the network undergoing predictive maintenance and 82% of the district-based network by 2029

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Hera SpA, Viale Carlo Berti Pichat 2/4, 40127 Bologna, Tel.051287111 www.gruppohera.it

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