Customer satisfaction
Million euro
reimbursed to water customers from 2014 to 2023 thanks to the hidden leakage fund downstream of the meter
Below the Italian average
the cost of waste management service for families
NexMeter meters installed
(15% of gas meters, vs 180k in 2022).
More safety and less methane gas leaks
2G meters installed
(42% of electricity meters, vs 28k in 2022).
Consumption data more complete and rapid
Calls to gas emergency services
with arrival within 60 minutes, higher than service requirements (90%)
Respect for quality standards
set by the Authority for four services
Customers
Growth of the customers served and strong focus on the quality of contact channels, fair business conduct, and security of service.
Download this chapter of the report in PDF
Annex: Data center - Customers