Suppliers
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New notice to Suppliers
NEW NOTICE TO SUPPLIERS
The full digitalisation of all contract document management is now active. In particular, via Hera_Pro, the suppliers and contractual contacts of the Hera Group are able to:
- manage all contractual documentation via the portal, including contracts signed with temporary groupings of companies and/or consortia;
- submit the necessary documentation for subcontracts;
- manage the supplier control checklists digitally, to ensure performance monitoring and the resolution of any non-conformities.
How Vendor Performance Rating will change
A new method for calculating the Performance Rating has also been introduced. It plays an increasingly important role in supplier selection.
The main new elements for calculating the Performance Rating – calculated for each Product Group – are as follows:
- frequency of checks differentiated according to the criticality of the product (quarterly, semi-annual or annual);
- bonus score after positive checklists;
- weighted bonus and penalty scores based on the value and duration of the contract.
To ensure greater visibility of the supplier’s performance, we have revised the range of the “Performance Rating” scale as follows:
- minimum invitability threshold reduced to 25 points and consequent harmonisation of the existing performance rating to align the previous ratings with the new criteria (minus 25 points for all);
- qualification in a new product group => 50 points.
Use Hera_Pro to take advantage of all its benefits
All procurement document management will be handled in Hera_Pro and we kindly ask you to update your company data by uploading administrative and execution documents (e.g. a list of vehicles, equipment, personnel) of your company in accordance with the various Operational Manuals.
After you have set up your Personnel/Vehicles/Equipment registry, the platform will provide you with the following benefits:
- fewer documents and all in one place;
- synergy between qualification, tender and contract performance documents;
- an individual archive to store documents required for different contracts only once, thereby avoiding re-submission;
- smart management of all contractual documentation;
- complete digitalisation of communication (chat) replacing other forms (e-mail, certified e-mail, mail, etc.);
- digital schedule, complete with automatic notifications.
For any clarification or support on the use of Hera_Pro for document management, you can get in touch with your Contract Contact Person.
Are you already a supplier?
Log in to the portal or check
access requirements and manuals.
How to apply to join the supplier list
Do you want to become a supplier? Read the rules
and access requirements, then proceed and register.
Transparency and equal opportunities in the management of the supplier list
Public tenders and call for proposals
Consult the section where public procedures for the purchase of goods are published, as the relevant regulations require the publication of a call for tenders.
Need help?
In this section, you can find all the assistance you need to log into the system and participate in proceedings.
The Hera Group provides technical assistance for IT problems that prospective suppliers may detect in the submission of their bid up to 72 hours before the expiry of the procedure.
Requests for assistance received beyond this time limit may not be handled in time to allow submission of the offer.
Do you have any questions or doubts?
Go to the FAQ section, read the answers to the most frequently asked questions, and discover everything you need to know.
Having trouble logging in?
Send an email with your company name, user name and surname, contact email to accesso.portalefornitori@gruppohera.it
Need assistance to participate in a call for tenders?
Fill in the form to get in touch with the TEAM dedicated to call and qualification support.
You can also contact us on weekdays from Monday to Friday between 08.30am and 6pm (CET) on the following number: +39 02 12 41 21 303
Are you looking for assistance with contract document management or accident/injury management?
You can send a chat linked to the reference contract no. The office of the contract contact person will respond to all requests. Access the “Chat” box from the portal and send us a message with your request.
Work Injuries Management
Consult the new section containing useful information on the Work Injuries Management process.
General Contacts
Phone: +39 051 287111
HERA SPA
Viale Carlo Berti Pichat 2/4 - 40127
Bologna
General Contacts
Phone: +39 051 287111
HERA SPA
Viale Carlo Berti Pichat 2/4 - 40127
Bologna