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World Water Day World Water Day celebrates water and raises awareness. On World Water Day 2021, dedicated to the theme 'The role of water in our society and how to defend it’, we renew our commitment to encouraging the responsible use of water. Protecting water and reducing consumption have always been of paramount importance for us, and the service we manage, according to a circular economy approach, has specific and challenging goals. Investments of more than 1 Billion Euro have been allocated to the Water Cycle in the 2024 Business Plan Our strategies to ensure quality, efficiency and resilience require major investments, in order to upgrade infrastructures, even with the use of innovative technologies. That is why, we have allocated investments of over 1 billion Euro to the water cycle in our 2024 Business Plan. Many projects are planned such as the partitioning of the networks into districts, strengthening interconnections, to reduce water loss and guarantee water supplies even in critical situations, as well as water reuse projects. Reducing consumption and efficient use of water One of the goals of the 2030 UN Agenda for Sustainable Development is to substantially increase water-use efficiency across all sectors within 2030. We have set our internal water saving goal by 2030 as 25%, and have already reduced consumption by 5% in 2019 (with respect to consumption in 2017). Monitoring consumption to promote a conscious use of water We have provided numerous free tools to our customers to make them aware of the properties of the water they use every day. The water bill, for example, shows the water label with details (territory by territory) of the main benchmarks. This data is also provided by the report “In Good Waters”, which is published online, and contains, amongst other things, information about the quality of the water managed, which is monitored with almost 3,000 tests a day. The Acquologo (the Water Expert), on the other hand, is a free App for tablets and smartphones that is yet another communications channel with the citizens we serve. Its functions include self-reading of your own water meter or access to data about the water quality in your municipality. The App, which in 2020 alone was downloaded almost 12,000 times, sends warnings to users about the interruption to the water supply for routine maintenance and water leakages or burst pipes on land in the public domain. Our website also has a web area dedicated to water (eng.gruppohera.it/acqua), with useful information and insights. Finally, to encourage a conscious use of water, we were the first to create in Italy, a free tool called, the Consumption Diary, in which users may monitor their water consumption in order to modify the way they use water, giving a saving on water bills while ensuring positive impact on the environment. The project, in collaboration with Milan Polytechnic University, has to date involved over 145,000 domestic users and will gradually be extended to all customers who provide an email address to the company. World Water Day Sede Hera 2013-08-28 For further information World Water Day On World Water Day 2021, we renew our commitment to protecting this precious natural resource. Investments of over one billion Euro have been allocated to the water cycle in our 2024 Business Plan. Our priorities are an efficient use of water and reducing consumption. World Water Day

S&P Global's Sustainability Award The Hera Group has received a worldwide gold medal for social responsibility. S&P Global, indeed, has awarded the company its Gold Class 2021, the highest recognition reserved for companies included in the Dow Jones Sustainability Index (DJSI), the authoritative international stock market index assessing the ESG factors of roughly 3,500 listed companied with the highest capitalisation globally. This prestigious result was released with the publication of the Sustainability Yearbook 2021, a report that contains the results of analyses carried out for gaining access to the index last year, and the names of companies that achieved the highest sustainability scores. Following its inclusion in the FTSE MIB in 2019, Hera participated in the selection process for the DJSI and, in only 2 years, rapidly rose in the classification, being included in the World and European indices at the same time and ranking as “Industry leader”, i.e. the best “Multi-utility and Water” in the world, with a score of 87/100, compared to a sector average coming to 45/100. Compared to the other companies assessed by the DJSI, Hera stood out in particular for its environmental and economic sustainability, and its governance. The Sustainability Yearbook 2021 gives particular emphasis to the significant results achieved by Hera in the areas identified as most challenging for its sector, such as resource management and protection, the ability to grasp market opportunities and relations with stakeholders. In addition to Gold Class status, Hera also received special mention as “Industry mover”, that is, the company that recorded the most significant improvement, rising by no less than 19 points compared to the score of 68/100 in 2019. S&P Global's Sustainability Award 2013-08-28 For further information S&P Global's Sustainability Award The Group has received Gold Class status for ranking as “Industry leader” in the Dow Jones Sustainability Index. Hera also given special mention as “Industry mover” /group_eng/sustainability /group_eng/investors /-/hera-2021-gold-medal-in-s-p-global-s-sustainability-award null Visit "Social Reponsibility" website area Visit "Investors" website area Press release null S&P Global's Sustainability Award

The Hera Group pays close attention to gender equality and to promoting diversity and inclusion, and stands out in particular for its transparency in providing information on these issues and its harassment prevention and sanctioning policies. The Group has indeed been included this year as well – after becoming part of it for the first time in 2020 – in the Bloomberg Gender-Equality Index, which evaluates 11,700 companies worldwide committed to promoting and creating equal and inclusive workplaces. Diversity awareness is indeed an increasingly important issue for the international financial community, with investors showing growing interest towards listed companies with outstanding policies in this area. Hera’s confirmation within the Bloomberg Gender-Equality Index – achieving significant results, even compared to the average in the utility sector – bears witness to the quality of the path chosen by the Group, which over time has been enriched with new content and increased dimensions, involving a growing number of employees. Today, diversity valorisation policies are an integral part of the Group’s strategy, and are also defined in its Business Plan to 2024. Promoting diversity, inclusion and people development is central in human resource management. At Hera, equality in access to development and professional growth is reached through meritocratic systems designed and calibrated to guarantee their own concrete application. The tools used include compensation and benefits focused on performance, the complexity of one’s role and market comparisons, regardless of gender or generation, and career paths that see an increasing percentage of women with roles of responsibility, now coming to roughly 30%. Bloomberg 2021 Sede Hera 2013-08-28 For further information Bloomberg 2021 /group_eng/investor-relations/hera-overview/creation-of-shared-value /-/hera-group-part-of-the-2021-bloomberg-gender-equality-index Hera Group's Diversity & Inclusion Main Parameters Press release bloomberg_2021_110.1611654387.png