Press releases

2017-03-06 870_Aliplast.1501171634.jpg Thanks to this operation, whose enterprise value amounts to roughly € 100 million, the Hera Group confirms its position among Italy's leaders in recycling and developing a circular economy. http://ha.gruppohera.it/ Herambiente Authorisation has been granted by the Italian antitrust authority (Autorità Garante della Concorrenza e del Mercato, AGCM) for the acquisition carried out by Herambiente, a company of the Hera Group and a nationwide leader in waste treatment and recovery, of the Treviso company Aliplast, an outstanding operator in the sector of plastic waste collection and recycling with subsequent regeneration. The implementation of the agreement, signed last 11 January by Herambiente and Aligroup S.r.l., was in fact subject to conditions that are the norm for similar operations, among which gaining authorisation for the acquisition from antitrust authorities. As foreseen by the agreement, Herambiente and Aliplast will therefore undertake all that is required to purchase 40% of Aliplast's shares in the upcoming weeks. A further 40% will be acquired within March 2018 and the remaining 20% within June 2022. The operation's enterprise value, it should be recalled, amounts to roughly € 100 million and implies an EV/EBITDA multiple of approximately 6.5, non-dilutive for Hera shareholders. This important operation, complementary to those finalised in late 2015 involving Waste Recycling (Castelfranco di Sotto, Pisa) and the environmental assets of Geo Nova (Treviso) as well as the more recent acquisition of the Teseco plants (Pisa), is part of a move to enlarge the geographical area in which the Hera Group operates, initiated some years ago and in line with the Group's strategies of territorial expansion and integration. Falling under the objective of developing a green model, towards which the Hera Group has actively contributed over its entire history, the acquisition of Aliplast furthermore consolidates Herambiente's market presence with a distinctive and unique element, in line with the principles of a circular economy in which waste is transformed into resources. Herambiente is among the first companies in the waste sector to have decided to take on the challenges raised by changes currently taking place in the world of industry. It is thus able to place activities such as waste recovery, treatment and disposal alongside others that call for the utmost efficiency in resource management. It is also able to offer strategic advice concerning resource lifecycle productivity in order to accelerate and facilitate the achievement of 2030 sustainability goals. These are, incidentally, objectives that Herambiente has already achieved in the areas it serves in managing urban waste, of which only 8.5% was disposed of in landfills in 2015. Established in 1982 by Roberto Alibardi and operating out of Ospedaletto di Istrana (Treviso), Aliplast is a national centre of excellence in plastic industrial waste collection and recycling and regenerated polymer production, with over 80,000 tonnes of plastic materials recycled every year. It was the first enterprise in Italy to fully integrate the entire lifecycle of plastic, from environmental services in managing and collecting industrial packaging and residues to production and market sales of manufactured goods and packaging materials, produced with plastic recycled by the company itself. Over three hundred employees work for Aliplast, distributed among its five plants located in Italy and three found abroad (Spain, France and Poland). Its main clients include the most important Italian brands involved in food & beverages, home furnishings and ceramics. CS_20170306_da_Antitrust_ad_acquisizione_Aliplast_eng.1488967654.pdf 2017-03-06 18:21:00 Hera Group: control of Aliplast reaches 80%

2017-01-30 Thanks to the purchase made by Group subsidiary Waste Recycling of the plant sector of the Pisa company Teseco, a primary figure in industrial waste treatment and recovery, Herambiente, a national leader in this sector, will further expand its commercial offer and enlarge its already significant range of plants. Waste Recycling, a Tuscan company belonging to the Hera Group and 100% controlled by Herambiente, has purchased the plant sector of Teseco. The company is based in Pisa, and is a leading actor in industrial waste treatment and recovery with over 30 years of experience in the sector of special waste and innovative plants (spread out over an overall area of 126,000 m2, over 30,000 of which are covered). The purchase was conducted by Group subsidiary Waste Recycling, given that the latter has been managing for over 25 years, and with similar efficiency, complementary types of treatment in its production plants in Santa Croce sull'Arno and Castelfranco di Sotto, in the province of Pisa. This operation allows, on the one hand, a considerable segment of production in the Pisa area to be conserved and maintained active, and on the other enlarges both Herambiente's overall set of plants and the services it offers to its clients, reinforcing its leadership in waste treatment and recovery. It is furthermore part of a larger goal, which consists in broadening the Hera Group's operational area, initiated years ago and in line with the Group's strategy of geographical expansion and integration. By way of its authorisations, the quantity of waste it is able to manage, and the treatments plants at its disposal, Waste Recycling, with this operation, confirms its status as one of the nation's most important actors in the sector of industrial waste, enriching and rounding off the numerous services it offers to middle and large companies. At the same time, Herambiente will further increase its own client portfolio, through this preference given to commercial reinforcement in a region in which it is already active. Teseco press_release_teseco.1485943467.pdf 2017-01-31 19:22:00 Hera Comm si aggiudica la gara per l'approvvigionamento elettrico in regime di salvaguardia in 11 regioni

2017-01-27 sede_HERA.1501171881.jpg Calendar of events CALENDAR OF CORPORATE EVENTS (*) We hereby communicate, in accordance with art. 2.6.2. (Required reporting) of the "Rules of the markets organized and managed by Borsa Italiana S.p.A.", our annual calendar of corporate events: 21 March 2017 - Meeting of the Board of Directors to approve the financial statement draft for the previous fiscal year. 27 April 2017 - General Shareholders' Meeting to approve the financial statements for the previous fiscal year. 10 May 2017 - Meeting of the Board of Directors to approve the financial report for the quarter ending 31 March 2017. 26 July 2017 - Meeting of the Board of Directors to approve the financial report for the six months ending 30 June 2017. 8 November 2017 - Meeting of the Board of Directors to approve the financial report for the nine months ending 30 September 2017. The Board of Directors, in order to guarantee that information is regularly made available to the financial market and to investors, has decided, as in the past, to continue its voluntarily preparation and publication, in compliance with current regulations, of quarterly financial information. This information will include the following topics: summary of Group management and operational-financial performance; commentary and analysis by sector of operations; financial statements: income statement, balance sheet, cash flow statement, statement of changes in equity; accounting principles: priorly implemented accounting principles are expected to be applied without change, as described and reported in the financial statements as at 31 December of the year previous to the one to which the explanatory notes refer. IAS 34 is not expected to be applied; concise explanatory notes illustrating the financial statements, statement of compliance with IFRS principles and lack of changes with respect to the previous period, illustration of the consolidated area and related changes, list of consolidated companies. Also note that: additional financial information will periodically be made available in press releases provided at the end of the meetings in which the Board of Directors approves the aforementioned data, and the documents in question will be published on the company's website. At present, furthermore, no noteworthy changes are foreseen regarding the content of such information with respect to that published in previous financial years; the Board of Directors will meet to approve additional periodical financial information within 45 days of the closure of the first and third quarters of each year, in compliance with that which is stated in the calendar of corporate events. (*) barring changes press_release.1485425275.pdf 2017-01-26 15:38:00 Calendar of events

2017-01-11 870_Aliplast.1484218019.jpg The company based in Ospedaletto di Istrana (Treviso), a national centre of excellence in plastic recycling, joins the Hera Group, which thus confirms its position as one of the main players in Italy in recycling and the development of the circular economy. The company based in Ospedaletto di Istrana (Treviso), a national centre of excellence in plastic recycling, joins the Hera Group, which thus confirms its position as one of the main players in Italy in recycling and the development of the circular economy. Herambiente, a Hera Group company and national leader in waste treatment and recovery, signed a binding agreement with Aligroup S.r.l. for the acquisition of the Aliplast Group, a national leader in the segment of plastic waste collection, recycling and regeneration, with an integrated process that transforms waste into products available for reuse. This transaction regards the acquisition of Aliplast shares through a process entailing the acquisition of 40% in the course of the current year, an additional 40% by the end of March 2018 and the remaining 20% by the end of June 2022. The transaction's enterprise value amounts to roughly Euro 100 million and implies an EV/Ebitda multiple of around 6.5x, with no dilutive effects for Hera shareholders. The price also includes an additional component in favour of Aligroup S.r.l. in the form of an earn-out when specific incremental Ebitda level results are achieved. The performance of the agreement is subject to the conditions typically applied in analogous transactions and in particular obtaining the authorisation or consent to the acquisition from the Italian Antitrust Authority. The Aliplast Group, which processes more than 80,000 tonnes of plastic materials every year, is expected to achieve turnover exceeding Euro 100 million and EBITDA of more than Euro 15 million in 2016. This important transaction represents a further step in the process initiated some time ago for the transition from disposal towards recycling and recovery, with a view to optimising resource usage. It is part of the ongoing process of expanding the corporate scope launched by the Hera Group several years ago and is in line with the geographical expansion and integration strategy. With this transaction, which is complementary to those completed in 2015 regarding Waste Recycling (Tuscany) and the environmental assets of Geo Nova (Treviso), Herambiente is further expanding its portfolio of industrial customers. At the same time, it has enriched its commercial offering with a unique, distinctive element capable of accelerating and facilitating the achievement of the 2020 sustainability objectives. Therefore, Herambiente has established itself as a reliable partner with expertise in the management of all industrial waste, capable of proposing efficient solutions with a complete set of services and processes aimed at creating value. Founded by Roberto Alibardi in 1982, Aliplast is a national centre of excellence, and today is the leader in the collection and recycling of plastic industrial waste and the production of regenerated polymers. It was the first company in Italy to achieve full integration throughout the entire plastic life cycle: from waste management services and the collection of industrial scrap to the production and sale in the market of goods and packaging materials manufactured from plastic recycled in house. It has more than 300 employees working in five plants in Italy and three abroad (Spain, France and Poland). Its head office is located in Ospedaletto di Istrana (Treviso). Its main customers include the largest Italian food & beverage, home furnishings and ceramics brands. For this transaction, the Hera Group engaged Studio Grimaldi for legal aspects and Lazard for financial aspects, while the Aligroup Group received support from Special Affairs, through partner Domenico Greco, acting as business and financial advisor for the transaction, and Allen&Overy for legal matters. "Aside from further strengthening the Group's scope, this transaction joins the many other initiatives that Hera is implementing to promote the circular economy", noted Tomaso Tommasi di Vignano, Executive Chairman of the Hera Group. "We have already reached some of the important strategic objectives for 2025 and 2030 established by the European Union and, as we intend to continue on this path, we believe it is important to integrate businesses capable of achieving levels of efficiency and excellence that can meet the challenges that lie ahead of us. Aliplast meets these requirements perfectly, and we are certain that it will be able to make its own original contribution, also and especially in terms of the drive towards innovation". "Aliplast has developed over the years thanks to the quality and competitiveness of its products, and I believe that its integration with a waste management services leader such as the Hera Group can provide additional benefits for our customers as well", explained Roberto Alibardi, Director and principal shareholder of Aliplast. "We have shared the Business Plan with the new shareholder and we have the same outlook regarding strategic development policies, so it was natural for us to remain in the company as a manager in the coming years". Herambiente acquires Aliplast Herambiente acquires Aliplast 01_20170111_ENG_comunicato_acquisizione_Aliplast_final.1484306851.pdf 2017-01-13 14:08:28

2017-01-11 870_Aliplast.1501171634.jpg The Ospedaletto di Istrana (Treviso) company, a national leader in plastic recycling, becomes part of the Hera Group, which thus confirms itself as one of Italy's foremost protagonists in recycling and in the development of a circular economy. Herambiente purchases Aliplast http://ha.gruppohera.it/ Herambiente Herambiente, a Hera Group company and national leader in waste treatment and recovery, has signed a binding agreement with Aligroup S.r.l. to purchase the Aliplast Group, a widely recognised protagonist in Italy in the sector of collecting and recycling plastic waste, whose subsequent regeneration is part of an integrated process that transforms waste into products available for reuse. The operation regards the acquisition of Aliplast shares, following a path that calls for 40% to be purchased within the current fiscal year, a further 40% within March 2018 and the remaining 20% within June 2022. The operation's enterprise value amounts to roughly € 100 million and implies an EV/EBITDA multiple of approximately 6.5, with no dilution for Hera shareholders. The price furthermore provides for an additional component going to Aligroup S.r.l., defined as an earn-out provided upon reaching specific incremental results in EBITDA. The agreement's implementation is subject to the usual conditions for similar operations, in particular theItalian Antitrust Authority's authorisation or non-prohibition of the purchase. For the Aliplast Group, which processes over 80,000 tonnes of plastic material per year, a turnover of over € 100 million and an EBITDA of over € 15 million are expected for 2016. This important operation further accentuates the shift, which has been underway for some time, from disposal to recycling and recovery, with a view to optimising resource usage. It is part of the Hera Group's ongoing efforts to broaden the boundaries within which it operates, a goal which has been pursued for years and is in line with its strategy of geographical expansion and integration. With this operation, complementary to the ones involving Waste Recycling (Tuscany) and the environmental assets of Geo Nova (Treviso) carried out in late 2015, Herambiente will further expand its industrial client portfolio. At the same time, it will enrich its own commercial offer with a distinctive, even unique factor which is able to accelerate and facilitate the achievement of sustainability goals in 2020. Herambiente has thus established itself as a trustworthy partner, provided with expertise in managing all forms of industrial waste and able to offer efficient solutions with a complete set of services and processes aimed at creating value. Established in 1982 by Roberto Alibardi, Aliplast is a national centre of excellence, a market leader in collecting plastic industrial waste and recycling and producing regenerated polymers. It was the first enterprise in Italy to fully integrate the entire life cycle of plastic, from environmental services in managing and collecting industrial residues to production and market sales of manufactured goods and packaging materials, produced with plastic recycled by the company itself. Over 300 employees work in five plants in Italy and three abroad (Spain, France and Poland). The company headquarters is located in Ospedaletto di Istrana (Treviso). Its main clients include the most important Italian brands dealing with food & beverages, home furnishings and ceramics. For this operation, the Hera Group turned to the legal services of Studio Grimaldi and the financial services of Lazard, while the Aligroup Group was supported bySpecial Affairs, through its partner Domenico Greco, acting as industrial and financial advisor for the operation, andAllen&Overy for the operation's legal aspects. "In addition to further consolidating the Group's perimeter, this operation finds its place alongside the many initiatives implemented by Hera in promoting a circular economy", states Tomaso Tommasi di Vignano, Chairman of the Hera Group. "We have already reached some of the significant strategic objectives set by the European Union for 2025-2030, and our desire to continue along this path leads us to believe in the importance of integrating enterprises that have achieved levels of efficiency and excellence that enable us to meet the challenges that await us. Aliplast perfectly fulfils these requisites and we are certain that it will be able to offer an original contribution of its own, oriented above all towards innovation." "Aliplast has developed over the years thanks to the quality and competitiveness of its products, and I believe that becoming part of a leading protagonist in environmental services such as the Hera Group will bring further benefits to our clients as well", explains Roberto Alibardi, Administrator and principal shareholder of Aliplast. "We have now shared a Business plan with our new associate, and our respective outlooks on strategic development are perfectly in line with one another, making it only natural for us to remain within the enterprise, acting as manager in the upcoming years." press_release.1484130340.pdf 2016-04-05 14:08:00 Herambiente purchases Aliplast

2017-01-11 slider_870x320_pi.1484127295.jpg Solidly based on data from the 2016 forecast, the new Plan confirms the Group's track record of growth and responds to the most recent changes in the utility sector. Efficiency and innovative solutions fuelling organic growth to be pursued alongside opportunities for development through M&As. /documents/1514726/4210761/press_release_business_plan_2020.1484132258.pdf/09f9670d-d9eb-1914-9fce-c6096734d6f7?t=1597911202412 /documents/1514726/4210761/Hera_Newsletter_PI_2016_20_eng.1484131469.pdf/39bab324-7519-dfd6-a8c6-03d239a212fe?t=1597911202904 /documents/1514726/4210761/Analyst_Presentation_Business_Plan_2016_20.1484137188.pdf/997bb4c9-4305-6b11-1494-b9ba1f74efc8?t=1597911203992 null Press release Newsletter: business plan to 2020 Analyst presentation: business plan to 2020 null Operating and financial highlights 2020 EBITDA: € 1,080 million Capital expenditures and financial investments: almost € 2.5 billion Net financial position/EBITDA ratio to improve, reaching 2.8 by 2020 Net profits per share to grow by roughly 5% annually over the duration of the Plan Dividends expected to increase, as of 2017, reaching 10 cents per share in 2020 (+11%) Operating highlights 5 strategic priorities: growth, efficiency, excellence, innovation and agility Group development based on a balanced mix of organic growth and M&As Current grants confirmed in tenders for gas distribution and urban hygiene Objective for 2020 energy customers set at 2.4 million Growth in line with sector trends: Circular Economy and Shared Value, Customer Experience, Industry 4.0 Forecast indicating over € 905 million in EBITDA at year-end 2016, and a plan designed for growth This morning the Hera Group's Board of Directors, who met to approve the Business plan to 2020, also examined the 2016 forecast, which consolidate a year-end EBITDA of over € 905 million (compared to the € 884 million recorded at 31 December 2015), higher than analysts' consensus and entirely compensating for the negative effects ensuing from the reduction in regulated returns (WACC) and the expiry of incentives on renewables. On the solid basis of these excellent results, the Plan approved today, in line with the previous strategic document, confirms the path of growth pursued by the Group in recent years. Hinged on organic growth and M&A, it is aimed at consolidating the competitive advantages accumulated over the years and seizing the new potential market opportunities. Operational objectives increase, financial asset indicators improve From an operational-financial standpoint, the Plan foresees a 2020 EBITDA amounting to € 1,080 million, with a net increase of roughly € 200 million compared to the € 884 million recorded at the end of 2015. A well-distributed, balanced growth of the activity portfolio is also expected, maintaining a low risk profile. As always, the Plan's financial sustainability will be guaranteed: in spite of an over one billion euro increase in invested capital (caused among other things by almost 2.5 billion in Capex over 2016-2020), the net financial position to EBITDA ratio at 2020 will see further improvement, dropping to 2.8, compared to the 3 seen in 2015. In addition to enhanced financial management, with an average cost of debt expected to decrease from 3.7% to 3.5% and an average length of eight years, benefits are expected to be derived from fiscal management and the recent stability law, with its decreased corporate income tax. Another of the Plan's objectives is to maintain the credit ratings assigned to Hera by Standard&Poor's and Moody's, which at present are already among the best in the sector and throughout Italy. The initiatives foreseen by the Group are founded on its consolidated cornerstones of efficiency, excellence, growth and innovation, but will also turn to the new strategic tool of agility, now held to be indispensable in order to react incisively within the increasingly dynamic and challenging context faced by utility companies. The Plan to 2020 has furthermore been elaborated so as to respond in the best possible way to industrial trends emerging from rationales such as Circular Economy and Shared Value, with respect to which the Hera Group has offered a tangible contribution to reaching 10 of the 17 objectives of the UN Agenda. Other key elements include the new needs of clientele, to be met with new solutions, and the most recent changes involving Industry 4.0 and processes of digitalisation, data gathering and analysis and diffusion in our cities of "intelligent" infrastructures. In a sector undergoing profound transformations, it will become indispensable for the Group to count on its own solidity and efficiency in order to remain astride these trends and continue to reinforce its own leadership. An increasingly dynamic context The context in which utility companies find themselves operating involves markets that evolve rapidly, or are in any case marked by significant novelties on more than one front. As regards regulations, the current framework offers greater opportunities in terms of development and stability compared to the past, but also requires operators in the sector to sustain higher investments (e.g. electronic gas and electricity meters, gas tenders, service quality), in order to anticipate and remain in line with the aforementioned trends regarding changes in the sector. The macroeconomic context, while not yet reaching its expected performance in terms of growth, now shows encouraging signs, above all in the main geographic areas served by the Group: Emilia Romagna and Veneto stood out in 2016 for their growth in GDP, above the national average. Competitive pressure among utility companies will become stronger, not only in "free market" activities but also in most of the other activities in the Group's portfolio, given the many public tenders that will be announced over the duration of the Plan to assign services in Gas Distribution, Urban Hygiene, Public Lighting and the safeguarded/administrated clientele in the sector of energy sales. The increase in competition, along with the impetus created by the reform of Public Administration andLocal Public Services, lastly, will be able to create the conditions for a progressive consolidation of the sector, overcoming the system's shortcomings as regards overall efficiency and industrialisation. Roughly € 200 million of growth in EBITDA, thanks to efficiency and external growth, with dividends progressively increasing The Group's business model has been confirmed, with the objective of a 2020 EBITDA equal to € 1,080 million, i.e. € 50 million higher than the 2019 target included in the previous Plan, with significant growth coming in 2017-2018. The increase in EBITDA over the duration of the Plan amounts to almost € 200 million compared to 2015, obtained thanks to a balanced contribution coming from internal and external growth. The strong attention given to creating efficiencies and synergies will be the preponderant factor fuelling the Group's organic growth between 2015 and 2020. Over 20 million synergies are expected to come from the most recent changes in the Group's scope of operation, with efficiency-boosting interventions reaching over 80 million, distributed among all the sectors in which the Group operates in addition to its "corporate" activities. Efficiency will also be pursued by introducing innovative technologies: from using data gathered on the field to optimise activities such as collection and sweeping, to searching for leakage in water networks with advanced satellite monitoring systems. Further stimulus towards growth will come in 2017-2018 from safeguarded electricity and default gas services and, following this, from gas tenders, with an expected EBITDA of € 27 million, were the Group to be confirmed as manager for its reference territories. Thanks to these results, Hera will be able to absorb and more than compensate for the negative effects (reaching over € 50 million) tied to the recent reduction in incentives for renewable energy production and the rate of return on invested capital in regulated businesses (WACC). Net of these non-recurring effects, an even more significant organic growth would have been witnessed. As regards development through acquisitions, the average annual contribution coming from M&As called for in the Plan is in line with the past. Regarding mergers with multi-utility businesses, faced with a potential customer pool largely defined by a rationale based on geographical proximity, the Hera Group will be able to count on its role as a centre of aggregation within the region in question, a role it has reinforced with the many M&A operations carried out in its first fifteen years of activity. In liberalised sectors as well, as of early 2017 the Group intends to continue seizing acquisition opportunities involving mono-business companies, as it already had in 2016 in the waste and energy sectors. Lastly, the Group's high degree of attention towards creating value for shareholders has also been confirmed, with a gradual improvement over the duration of the Plan in financial return on invested capital (ROI) and on equity (ROE), profits per share expected to grow by an annual average of roughly 5%, and transparent dividend policies increasing with respect to the Group's historical trend. As of 2017, in fact, dividends per share are expected to rise to 9.5 cents and, as of 2019, to 10 cents (+11%). Investments totalling almost 2.5 billion in five years The Plan is sustained by highly significant investments, coming to roughly € 2.5 billion (€ 250 million more than in the previous strategic document), which will help fuel growth over the five-year period, but also initiate the transformation of the Group's activities towards new industrial paradigms such as Circular Economy and Industry 4.0. Networks will receive approximately 70% of 2016-2020 investments, including roughly € 350 million dedicated to gas tenders and other important infrastructure modernisation interventions such as replacing meters with electronic devices or completing the Rimini seawater protection plan and the Servola purifier. The investment program will continue to be sustainable from a financial point of view, thanks to a positive and growing cash flow, sufficient to cover both the investments themselves and dividend payments, in addition to allowing financial solidity to improve and remain sufficiently flexible to sustain other mono-business acquisitions not included within the Business plan. Networks: smart infrastructures underlying the Industry 4.0 model The greatest growth in terms of industry is expected from networks: EBITDA resulting from gas and electricity distribution, water cycle and district heating services will go from € 428 million in 2015 to € 533 million in 2020, when it will represent almost half of the Group's overall earnings. Growth in the entire area will be based on achieving operational efficiencies and synergies and on the recognition reserved to operators able to provide excellent services in the water cycle, but also on optimising existing assets in district heating. By gradually digitalising network infrastructures and applying state-of-the-art technologies (smart metering, IoT, network modelling, use of drones, etc.), the Group will reach new levels of excellence, which will lead to reducing operating costs, optimising resources and improving service quality. The date at which gas tenders will be assigned is also approaching, and the Group aims at confirming its presence in the areas already served, for an overall increase of its gas network corresponding to roughly 290,000 delivery points, matched by a higher value of the distribution networks managed (RAB). Over the duration of the Plan, almost € 1.7 billion in investments will be allocated to networks. Waste: development increasingly based on recovery By 2020 the waste cycle will account for 27% of the earnings generated by the Group, with EBITDA expected to grow from € 230 million in 2015 to € 289 million in 2020. The Group's attention towards issues involved in Circular Economy has been confirmed: even though, with 9% of urban waste destined to landfills in 2015, Hera had already reached the objective set by the European Union for 2030, the Group expects to drop as low as 6% by 2020. Similarly, the Plan foresees that 75% of packaging will be recycled by 2020, anticipating the deadlines set by the EU by ten years. One important challenge in the area of collection services lies in public tenders for assigning urban hygiene services in Emilia Romagna. The Group aims at confirming its presence in the areas already served, thanks among other things to the important innovative projects already introduced to increase service efficiency and thus allow the costs incurred by customers to be contained, with an increased target for sorted waste, set for 2020 at an average of roughly 66% across the areas served by the Group. Existing plants for waste disposal, treatment and recovery will be developed so as to respond to the increase in sorted waste and further development of recycling. Thanks to its overall plant structure, indeed, the Group has stood out for years as the reference figure for this market, able to offer all-inclusive services even to its most demanding customers. Commercial activity development through to 2020 will furthermore be able to count on the relations already established with recently acquired companies, with synergies coming from a few customer segments not previously served by the Group. In the same direction, new initiatives in waste treatment and recovery have been included, such as the S. Agata Bolognese plant, one of the first in Italy to produce biomethane. Investments dedicated to waste services will amount to € 546 million. Energy: the currently solid customer base to be reinforced by attention towards Customer Experience The energy area will increase its earnings from € 205 million in 2015 to € 226 million in 2020, as a result of commercial strategies, an energy context expected to recover slightly in upcoming years and the growing interest shown by household, industrial and public customers towards the energy services and energy efficiency offers that the Group is now able to propose. Hera's care towards energy savings has moreover driven the Group itself to set a series of objectives, including reduced consumption within corporate structures aimed at reducing its own consumption by 5% within 2020. Already today, Hera can rely on the almost 2.2 million energy customers it has built up over time. The initiatives set into place in upcoming years will increase this number to roughly 2.4 million, with a growth target in line with the rate of expansion seen in the past (about 50,000 customers per year), and will furthermore be accompanied by contracts involving opportunities for acquisitions. In the two-year period 2017-2018, these results will also be sustained by the tenders recently awarded to the Group for safeguarded customers in electricity and default gas, two areas in which Hera was recognised as the leader, producing an important operative contribution also regarding cash flow. Hera's clientele has demonstrated its satisfaction over the years, with significantly lower abandonment rates compared to national competitors. And yet, customer requests are rapidly changing thanks to digitisation and currently ongoing technological revolutions, something the Group has fully born in mind while developing its own Plan. Customers will be ever more attentive to the possibility of obtaining information from a wide range of supports (smartphone, PC, etc.) or receiving services and offers increasingly designed to meet their own specific needs: Hera will be able to fully meet these requests thanks to its growing attention towards each customer's experience and the introduction of innovative technologies supporting the changes introduced in its own CRM system. Tomaso Tommasi di Vignano, Hera Chairman "Our recently approved Plan confirms a steady path of growth, sustained by traditional tools geared towards enhanced efficiency and growth by acquisitions, all reinforced by the use of new technologies. Improvements in our financial solidity will allow us on the one hand to confirm and further improve the dividend policy pursued in recent years, and on the other to consider the deep transformations currently seen in the sector as a further opportunity for development, potentially involving M&As, as has been the case in the past." Stefano Venier, Hera CEO "Innovation, sustainability and energy efficiency are only a few of the issues addressed by our Business Plan, which is intent on making the most of new trends such as Industry 4.0, Circular Economy and Customer Experience. Our leadership in the main reference markets has been confirmed, sustained by the competitive advantages that we have built up over the years, making us fully prepared to take on ever-changing challenges. This Plan as well has been elaborated in full respect of the financial balance that has defined us until present, with the aim of reinforcing on the one hand our credit standing while maintaining a low risk profile, and on the other continuing to create value for all our stakeholders, guaranteeing the financial flexibility best suited for further developments." 2017-01-09 14:07:49 Il Gruppo Hera approva il Piano industriale al 2020

2016-11-25 approvvigionamento_elettrico.1501233137.png Around 500 million Euros in estimated annual turnover, with resultant positive effects in terms of operating profit. The Hera Group company will manage this service in the 2017-2018 two-year period for approximately 45,000 supply points, supplying a total of over 2 TWh of energy per year From 1 January 2017 until 31 December 2018, the Hera Group's sales company Hera Comm will manage electricity services for safeguarded customers in eleven regions: Emilia-Romagna, Veneto, Friuli-Venezia Giulia, Tuscany, the Marche, Umbria, Sardinia, Campania, Abruzzo, Calabria and Sicily, which correspond to six contract areas in the national Single Buyer competitive contracting process. This service covers approximately 45,000 supply points for safeguarded customers in the regulated market, for approximately 2.2 TWh of total energy. The annual turnover deriving from the management of this service is estimated at approximately 500 million Euros, which is over 50 million more than the previous period and will result in a significant improvement in the performance of the Hera Group in electricity sales both in terms of EBITDA (which amounted to 65 million Euros in 2015) and operating profit. The service of supplying electricity to safeguarded customers, which Hera has managed since 2009, involves public administrations and specific businesses with more than 50 employees or more than 10 million Euros of turnover or companies that utilize medium voltage and have not chosen a provider on the unregulated market or are temporarily without a provider. Hera Comm was chosen to provide electricity to safeguarded customers in these 11 regions due to its economically advantageous offer. This is an important achievement that joins others such as Hera's recently being awarded the natural gas default service for end customers for the October 1, 2016 - September 30, 2018 period in the same number of regions (Emilia-Romagna, Veneto, Friuli-Venezia Giulia, Trentino-Alto Adige, Tuscany, the Marche, Umbria, Valle d'Aosta, Piedmont, Liguria and Lombardy). In this way the Hera Group confirms its leading place among energy providers on the Italian stage, with over 2.1 million energy customers served, a fifth-place position among electricity providers at the national level (with over 9.6 TWh of electricity sold in 2015 ) and a fourth-place position in natural gas sales (with approximately 3.4 billion cubic meters of gas sold). As Stefano Venier, CEO of the Hera Group, has stated: "We are proud to have won this competitive bidding process, as we won the default gas one, because it represents an important step forward in terms of developing our commercial services. The experience we have gained in this sector over the past seven years will allow us to offer businesses and PA our professionalism and expertise in the management of a major market share of energy customers throughout Italy." _press_release.1480324424.pdf 2016-10-06 07:15:00 Hera Comm si aggiudica la gara per l'approvvigionamento elettrico in regime di salvaguardia in 11 regioni