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assemblea_soci_110 Due to the ongoing health emergency, the Hera Group Shareholders' Meeting, confirmed for 29 April, 2020, won't be held in the usual modalities. However, we have prepared all the instructions and procedures so that members can take advantage of the voting right. We therefore invite the shareholders to send their voting instructions, regarding each item on the agenda, to an Appointed representative, who will act on them during the Meeting. On this page, it's possible to find everything required to proceed in addition to a few tools intended to make the necessary procedures simpler to comprehend. We remind that this participation procedure demands earlier deadlines respect to the ones used in the past. assemblea_soci_870 /group_eng/corporate-governance/shareholders-meetings 2020-04-15 For further information assemblea_870x320_eng.1587045076.jpg Due to the health emergency, this year the Meeting won't be able to see the physical presence of the members. To take advantage of the voting right, all legitimate shareholders must send the proxy and the voting instructions to the Designated Representative as soon as possible. The deadline for submitting the form is Monday 27 April. /group_eng/corporate-governance/shareholders-meetings Find out how to participate assemblea_soci_110

BE_2019_ENG_110 Just a few days after the approval of the financial results as at 31 December 2019, Hera Group's financial statement 2019 can today be consulted in full online. In just a few clicks, you can browse the various sections, read the comments of the Executive Chairman Tomaso Tommasi di Vignano and of the Chief Executive Officer Stefano Venier, and consult the data that bear witness to the work of all business areas. The graphic layout guarantees a simple and instant user experience, with numerous interactive graphs regarding the main economic indicators, benchmarks and the goals for 2023. It also enables users to compare the latest results with those of the previous year, and provides useful information for all stakeholders, for example about Stock market trends and relations with shareholders. Investor Case is a useful tool for those interested in investing into Hera, with data that provide a general overview ofbusiness, of growth factors and of the Group's sustainable approach, from the viewpoint of shared value. These two themes are precisely the focus that enriches the web version of the financial statements 2019. In fact, sustainability and shared value are the two pillars on which the Group strategy is built, combining economic and financial targets with environmental and social goals, in keeping with the objectives of the UNAgenda 2030. More specifically, five aspects of Group management are analysed in terms of sustainability: returns on investment, green finance, crisis management, payment system and proxy advisor management. The web version of the Financial statements 2019 is therefore the fruit of the commitment to absolutely transparent accounting, and details a year closed with improved performance, confirmation of a development programme now 17 years in progress. Development that continues to balance internal and external growth, with the achievement of major economies of scale and greater synergies, thanks to a multi-business strategy which has proved a winner over the years. BE_2019_ENG_870 https://eng.gruppohera.it/group/investor_relations/financial_results_presentations/be2019/ 2020-04-10 To find out more be_870x320_eng.1586514890.jpg The result of our commitment to reporting with transparency, the online version of the Financial Statements tells about 17 years of continuous growth, with the improvement of the main economic-financial and sustainability indicators /documents/1514726/4210686/Financial+results+as+of+31_12_2019.pdf/ca71a0b9-a147-d1af-4660-7e0a8c6f7b6b?t=1629971549137 /-/hera-group-approves-results-at-31-12-2019 Consult the version of performance Y2019 Go to the press release about performance Y2019 BE_2019_ENG_110

Financial results as at 31 December 2019 Turnover at 7,443.6 million euro (+12.3%) Ebitda at 1,085.1 million euro (+5.2%) Net profits at 402.0 million euro (+35.5%) Proposed dividends at 10 Euro cents per share The Hera Group closed 2019 with growing results, validated by the Board of Directors on 25 March and pending approval by the Shareholders' Meeting scheduled for the end of April. The partnership with Ascopiave, completed last December and responsible for the creation of the largest energy operator in the North-Eastern Italy, will be consolidated in the results of 2020. The Group’s path of development, in its 17 years of life, continues to combine internal and external growth, reaching significant economies of scale and increasing synergies, thanks to a multi-business industrial strategy that over time has proven to be a winning strategy for Hera, now Italy’s leading multi-utility by capitalisation. The improvement in operating-financial results goes hand in hand with the growing creation of shared value, which has long become the thermometer of the company's progress towards sustainability. Good contribution to growth coming from business areas, especially the gas, water and waste management sectors Positive results thanks to both internal and external growth Sharp rise in energy customers, which reach roughly 3.3 million thanks to the partnership with Ascopiave Sorted waste increases to an average of 64.6% across the areas served Improvement in all sustainability indicators, with shared value Ebitda growing to 422.5 million euro (+13%) “These results - commented the Executive Chairman Tomaso Tommasi di Vignano commented - demonstrate the merits of Hera’s multi-utility formula which, in a year made difficult by factors including a significant negative impact in the safeguarded customer segment, was able to deploy a wide range of development projects that guaranteed, quarter after quarter, positive growth in all activities. Our expectations were thus outperformed and, at the same time, our track record with 17 years of uninterrupted growth was confirmed, further improving our financial solidity in a year in which unprecedented efforts were seen in capital expenditures. In 2019, furthermore, two fundamental targets included in the business plan to 2022 were reached in advance: the finalised transaction with Ascopiave led the Hera Group to amply meet its objective of 3 million energy customers and, with our enlarged set of waste treatment plants, we were fully able to grasp the positive market trends seen as of 2019”. "The growth achieved with these results - added the CEO Stefano Venier - is also characterized by the creation of value. A value that continues to progress towards a greater sharing and in respect of 11 out of 17 fundamental goals defined by the UN. The progress made by this value shows that it is increasingly shared, respecting 11 out of the 17 fundamental goals defined by the UN. The Group’s risk profile, now more important than ever, continues to be extremely conservative, and has allowed the Group to continue expanding through a transaction, involving Ascopiave, that brought us among the highest-ranking companies in Italy for energy sales, only behind the two ex-incumbent energy groups. These are solid grounds, therefore, on which to rely in difficult moment, such as the one currently witnessed due to COVID-19, with respect to which we were able to activate, in a short period of time, all measures necessary to guarantee that our activities are not interrupted and health protection is provided for our employees and for all our stakeholders, along with proactive assistance for all our customers, whether households or companies”. Financial results as at 31 December 2019 2020-03-25 For further informations be_870x320_eng.1585142936 (1).jpg 17 years of continuous growth, with the improvement of the main economic-financial and sustainability measures. /-/hera-group-approves-results-at-31-12-2019 /group_eng/investors Press release Investor Relations Financial results as at 31 December 2019

Legality and transparency The sustainable growth of companies is often threatened by the risk of corruption. Thanks to the new UNI ISO 37001 standard, all companies and organizations have an additional tool to actively contribute to the fight against corruption. The directive, which is adhered to on a voluntary basis, provides for a certification issued only in the presence of certain characteristics. The Hera Group has obtained the important certification after a careful study conducted by company working groups on some areas of intervention. With the involvement of the company structures that operate on sensitive processes, it was possible to guarantee compliance with the requirements of the standard. As required by UNI ISO 37001, the Group has therefore defined a specific Anti-corruption Policy, a Training Plan and a Compliance Function coinciding with the Supervisory Body. We therefore continue in the wake already traced by the Code of Ethics, which contains the commitments and responsibilities that those who work at Hera assume in the context of every company activity and in the relationship with colleagues. The achievement of this certification further enhances the effectiveness of the tools already present in the multiutility to counter any cases of corruption, including the 231 Organization and Management Model which governs the liability of entities for administrative offenses resulting from a crime. "This important result - underlines the Internal Auditing Director of the Hera Group, Antonella Esposito - further strengthens the objectives of excellence that the Group has always pursued and targets the constant commitment of each employee in the prevention of corruption". Legality and transparency 2020-03-25 For further informations 870x320_C.1582791414.1599117168 (1).png It represents a further tool for the fight against corruption /group_eng/corporate-governance/internal-auditing Visit the web page dedicated to the Internal Auditing Department Legality and transparency

All services are operating normally. In any event, customers are advised to prefer the use of phone and online contact methods, including the My Hera app With reference to protection measures against the coronavirus (COVID-2019), the Hera Group reports that all services managed in the country are operating normally, as are the emergency services. All local offices are open as normal, though customers are invited to give preference to contact by phone and online, visiting the branch offices only if necessary. For any matters to be processed, note that the toll-free Customer Service numbers operate from Monday to Friday, 08:00 to 22:00, Saturdays 08:00 to 18:00 (800.999500 for domestic utilities, 800.999700 for non-domestic utilities), whilst the online services and the My Hera app operate 24/7. As the multiutility's key assets are its personnel and their protection is a priority, additional protective measures have been implemented to limit the spread of the virus. In addition to the instructions to contact the number 1500 for all health-related information and 112 for healthcare assistance requests in the event of obvious symptoms, the company has disseminated Ministry of Health communications containing the conduct to adopt, posted on all noticeboards and on the company Intranet, and a dedicated e-mail address has been set up to which employees can write to obtain information and clarifications. As a precautionary measure, all cleaning activities at head offices and branches are being intensified. Employees who are pregnant or who suffer from immune depression, and anyone with breathing difficultiesor flu symptoms, even if mild, or who have come into contact with persons who could have contracted the virus, are invited to contact their GP to consider absence from work.Again as a precautionary measure, all employees are invited to reduce business travel to areas close to those affected by Authority measures, where possible giving preference to meetings via video-conferencing or phone links. Suppliers are invited to abide by these measures adopted by the company. 20200224_Hera_Group_protection_measures_against_the_coronavirus.1583164102.pdf 2020-02-24 All services are operating normally. In any event, customers are advised to prefer the use of phone and online contact methods, including the My Hera app Read more together_110.1588000544.png

sede_Hera_110 Hera acquires 2.5% of Ascopiave's share capital from Amber. The shareholding purchase operation, which arose from a market opportunity, was shared with Asco Holding. It further reinforces the partnership launched with the transaction finalised last December and will be followed by a similar transaction by Ascopiave. sede_Hera_870 20200131Hera_acquires_2.5_of_Ascopiave_s_share_capital.1580457785.pdf 2020-01-31 sedeHera_870.1580456290.jpg The operation arose from a market opportunity, shared with Asco Holding sede_Hera_110

SDG_Action_110 Hera is part of the international team which collaborated in the conception and design of SDG Action Manager, the tool launched on 29 January 2020 by the United Nations Global Compact and BLAB with the aim of involving all cultural and business sectors in the building a Common Global Agenda, to improve people's lives and save our planet. SDG Action Manager offers a transversal way, to every type of business, an opportunity to know, manage and directly improve sustainability performance. The tool brings together the characteristics of B Lab's B Impact Assessment, the Ten Principles of the UN Global Compact and the Sustainable Development Goals UN agenda, and enables commercial activities to self-evaluate themselves in a dynamic way, arriving at a comparative analysis and a subsequent improvement. The international team also includes 2 other Italian companies, Enel and Chiesi Farmaceutici, also included, like the Hera Group, among 65 stakeholders who stand out for good industry practices: 30 business companies with competence in corporate sustainability and 36 bodies of the civil society, UN organizations and academia. SDG_Action_870 2020-01-31 Read more sdg_870.1580463032.jpg The tool provides all types of business an opportunity to learn about, manage, and directly improve their sustainability performance https://bcorporation.net/welcome-sdg-action-manager Visit B Corporation website SDG_Action_110

TE_2020_110 Never change a winning team. On the contrary: invest in it, to make it bigger and stronger. The Hera Group knows this well, and continues to dedicate resources, attention and commitment to its 9,000 employees. All of this has been certified, for the eleventh consecutive time, by the Holland-based Top Employers Institute, which has been researching quality standards in people practices since 1991. Hera has once again been recognised for its strategy, focused on people, and its best practices in terms of welfare, workplace environment, development and training. Top Employers is one of the most prestigious awards in this area, internationally. The exacting process through which companies are selected and certified is based on data analyses and detailed assessments concerning: investments in training and development, welfare policies and on-boarding for new hires, careful planning of selection processes and career paths, strategies aimed at increasing talent, corporate culture and a constructive workplace. Attention towards human resources is a key part of the Hera Group's strategic management. After all, the rapid changes seen in its external context, with factors including the environment, society, markets and technology, call for businesses to become increasingly agile, geared towards continuous improvement and able to do business while pursuing goals that are in the common interest. The Group's organisational procedures themselves are highly innovative, based on getting all employees involved, so that they can give meaning to their concrete operations, in line with the company's purpose. In so doing, Hera relies on a few of the best practices that have distinguished it for some time. Most importantly, "Hextra", the integrated corporate welfare plan intended for all Group employees (with investments reaching 4.9 million euro in 2019), which is characterised by an amount of monetary resources that can be "customised" by each worker, based on their own needs, as well as the possibility of converting part of their bonus for results into further welfare benefits. In order to improve work quality and agility, offices and workplaces have been made increasingly comfortable, functional and collaborative. As early as 2017, smart working was introduced, which, after a trial phase that produced positive and significant results, now involves over 1,500 employees. The Group's commitment to guaranteeing equal opportunity, along with inclusion and diversity valorisation, remains constantly present, as is proved by its recent inclusion in the 2020 Bloomberg Gender-Equality Index and the Refinitiv (priorly Thomson Reuters) "Diversity & Inclusion Index", which in 2019 saw Hera rank third in Italy and fourteenth worldwide, furthermore qualifying as the leading multi-utility overall. These are important results, considering that diversity and inclusion is an increasingly central issue for the international financial community, with investors becoming more interested in listed companies with excellent policies in this area. TE_2020_870 20200130_Top_Employers_2020.1580396096.pdf 2020-01-30 Read more top_employer_2019_870x320.1580396135.png The Group has been certified for the eleventh consecutive year, rewarding a strategic management that focuses on people and gets them involved in pursuing shared goals. Investments in welfare, training, diversity and innovation continue https://www.top-employers.com/en/ /group_eng/working-at-hera-group Visit Top Employers website Visit the "Working in Hera Group" web area Further Informations TE_2020_110