With the 7 lots awarded in the tender for the Gradual Protection Service for non-vulnerable household customers, the Hera Group consolidates its position as the sector’s third largest operator in Italy
Today, the Hera Group, through its subsidiary Hera Comm, was definitively awarded 7 lots (the maximum number allowed, out of the 26 into which the country is divided) in the national tender called by the Single Purchaser for the Gradual Protection Service for non-vulnerable household customers.
This achievement will lead to the acquisition of more than 1 million new electricity customers, spread over 37 provinces of Italy, who will become part of the Group’s portfolio as of 1 July 2024. It also marks a significant step towards the target set out in the Business Plan to 2027. More specifically, Hera will strengthen its presence in several regions: Emilia-Romagna, Veneto, Friuli Venezia Giulia, Marche, Tuscany, Abruzzo, Lazio, Umbria, Liguria, Piedmont, Lombardy and Campania.
The result of considerable experience in the sector and significant industrial synergies
The Hera Group won 7 lots in the Gradual Protection Service by leveraging the experience previously gained in managing these services and its substantial industrial synergies. The new customers in the Gradual Protection Service will be able to rely on the Hera Group’s consolidated expertise in offering cutting-edge solutions in the energy sector and numerous contact channels, starting from over 200 customer helpdesks located throughout the country, which represent a point of reference to which they can turn for any request, concerning both supplies (gas and electricity) and value-added services (energy saving, sustainable mobility, solutions for businesses). For Hera, focussing on customer and local roots is fundamental: relations with local communities are, in fact, one of the company’s strengths.
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