Box EFFICIENCY retro
Mission and Value
- Group
- Who we are
- About our Group
- Mission and values
What we are called to achieve today and in the future
The Hera Group wants to be the best Italian multi-utility for its customers, workers and shareholders, by further enhancing an original business model capable of innovation with strong local roots, while respecting the environment.
For Hera, being the best multi-utility means representing a reason for pride and trust for:
- customers - so that by constantly listening to them they receive quality services that live up to their expectations;
- the women and men who work in the company - so that they are the protagonists of the results thanks to their expertise, their involvement, and their passion;
- shareholders - so that they can be sure that the economic value continues to be created for the company while respecting the principles of Social Responsibility;
- the reference local area - so that its economic, social and environmental wealth is fostered for a sustainable future;
- suppliers - so that they can be key players in the value chain and partners in growth.
The definition of our mission stems from a participatory process that involved some workers from different company areas and 15 mayors of member municipalities, with the goal of exchanging different opinions and identifying the main values in which the reference stakeholders can identify.
Values: the values in which we identify
Asset Publisher
Hera is committed to quickly pursuing the goals set, by introducing the principle of optimisation in every activity: in managing human resources, time, financial and technological resources.
The lines of conduct we adopt to achieve our strategic objectives
Asset Publisher
SUSTAINABILITY AND SHARED VALUE
A COMPANY THAT IS BUILT TO LAST, AND TO IMPROVE SOCIETY AND THE ENVIRONMENT FOR FUTURE GENERATIONS
SERVICE QUALITY AND EXCELLENCE
PUTTING CUSTOMERS FIRST, AND ALWAYS ADDRESSING THEM CONSISTENTLY
Customer satisfaction is a fundamental element for the growth of a group that wishes to be considered as a solutions provider, capable of understanding its client’s needs and guaranteeing top-quality services. Hera’s daily activities are aimed at supplying consistent and reliable responses to the expectations of its customers. Hera’s organisation, professionalism and corporate culture evolve, since listening to and serving the customer are their point of reference.
Hera operates to ensure continuity of service to its customers while improving the resilience of the networks and plants managed through risk analysis and management.
EFFICIENCY
PROMOTING THE AVAILABLE RESOURCES
Hera is committed to quickly pursuing the goals set, by introducing the principle of optimisation in every activity: in managing human resources, time, financial and technological resources.
INNOVATION AND ONGOING IMPROVEMENT
A TEAM THAT GENERATES IDEAS AND IMPROVEMENT
ENGAGEMENT AND VALORISATION
SHARING KNOWLEDGE FOR SELF-IMPROVEMENT AND IMPROVEMENT
WILL TO CHOOSE
SELECTING THE OPTIMAL SOLUTION FOR GROWTH
Page update 22 May 2023