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2025-07-17 centrata For 2022-2023, the Hera Group is once again among Italy’s top companies for the technical quality of its water service, as appears in the ranking recently published by the Regulatory Authority for Energy, Networks and the Environment (ARERA), which recognises the high standards achieved in infrastructure efficiency and service levels and confirms Hera’s presence in the top positions for the third consecutive two-year period, that is, since the ranking was established, with the Ferrara area ranking second. The significant results achieved in the various local areas, from Emilia-Romagna to the Triveneto and Marche regions, confirm the Hera Group as one of the country’s most virtuous operators and reward the improvement projects and the investments made over the years in the integrated water service: over 1 billion euros in the past five years, with a further acceleration planned in the coming years. In fact, 1.5 billion are the allocated resources for the five-year period 2024-2028, primarily aimed at increasing the efficiency and resilience of networks and plants, to cope with the increasingly frequent and intense extreme weather phenomena. One of the multi-utility's key strengths is its ability to combine the typical levers of a large industrial operator, such as significant investment and the use of innovative technologies, with strong local roots and ongoing dialogue with local institutions, which have distinguished the Hera Group since its inception. The stated goal is to foster the development of territories that are increasingly liveable for citizens, more competitive for businesses, and more resilient to meet the challenges of climate change. 26 total technical quality awards earned by the Hera Group ARERA, based on the evaluations carried out, gave the Hera Group 26 overall awards for the technical quality results achieved, a particularly significant achievement because it covers all of the managed territorial areas in 4 italian regions. Highly significant results were achieved with regard to reducing water losses in Bologna, Ferrara and Ravenna, while the Modena area and the Triveneto area were also awarded for the quality of purified water, with particular reference to the city of Trieste. The Group company AcegasApsAmga has received a double award for the parameter measuring performance in urban wastewater treatment: one for achieving the targets set for the 2022–2023 period, and a second, even more significant, for recording the highest percentage improvement at the national level compared to the previous two-year period. This recognition highlights the profound transformation of wastewater treatment system in Trieste, thanks to the Servola plant, a milestone of technological innovation, operational sustainability, and environmental vision. Six indicators to assess the technical quality of the service For the 2022-2023 two-year period, ARERA used six indicators to evaluate technical quality (i.e. the standards and technical performances that must be met to guarantee a high-quality and efficient service). For each, it identified annual maintenance or improvement objectives: leakage in aqueduct networks, service interruptions, drinking water quality, efficiency of the sewerage service, disposal of sewage sludge, and the quality of purified wastewater. The objective is to guarantee an efficient service, adequately meeting the needs of human consumption with a minimal environmental impact. Excellent results in terms of customer service quality Not only in technical quality but service quality objectives, that monitor the initiation, management and termination of contractual relationships and accessibility to this service, the Hera Group proved its ability to maintain excellent quality levels over time. In all areas served, ARERA recognised excellent contractual quality results, rewarding the performance in managing relationships with customers. This is a further sign of reliability and strengthens the link between operational efficiency and attention to served areas. Hera excellent quality of water service confirmed.pdf 15:25:00 sede Hera 110x150.jpg Download Press Release sede Hera 110x150.jpg

2025-07-14 The recognition awarded by this independent international organisation bears witness to Hera’s concrete commitment to transparency in environmental reporting and to combating climate change centrata The Hera Group has been included for the first time in the prestigious "Climate A List" released by CDP (formerly the Carbon Disclosure Project), one of the most authoritative independent international organisations for environmental measurement and reporting. Thanks to this important recognition, the Group has further confirmed its position among the world's most virtuous companies, in the Top 2%, in terms of decarbonisation and transparency in reporting on climate change. This result is also above the industry average (B) and the European and world average (both C). CDP recognised Hera’s excellent results in practically all assessment categories, with further improvement in many key areas compared to the previous year and confirming its outstanding status in the remaining ones, corroborating its solid, structured approach, aligned with international best practices in managing climate challenges. Being included in the A List reflects the Hera Group’s high level of commitment and climate ambition, first and foremost in its pursuit of carbon neutrality, which is included in the Hera Group’s purpose with an amendment of the company’s Articles of Association in 2021. This goal also takes shape thanks to Hera’s Climate Transition Plan, published in 2024, which includes Net Zero by 2050. In particular, the Plan defines paths and levers for reducing direct and indirect emissions (Scope 1, 2 and 3), showing concrete actions for the reduction of climate-changing emissions, and provides governance mechanisms to integrate climate risks into corporate decision-making and financial processes. The CDP score For 25 years, CDP has overseen the world’s largest platform for environmental reporting, in which thousands of public and private companies participate every year. Over 24,800 companies responded to the 2024 edition of the questionnaire, including 95% of the FTSEurofirst 300, 85% of the S&P500 and 97% of the Nikkei, as well as over 1,000 cities, states and regions. CDP works on behalf of more than 640 investors and financial institutions, representing over 127 trillion dollars in assets, and asks companies to transparently share their data and strategies on climate change, water and deforestation. The scores assigned by CDP are now a globally recognised standard in assessing corporate environmental sustainability. Hera Group on CDP Climate A list.pdf 11:36:00 Download Press Release sede Hera 110x150.jpg

2025-07-10 centrata Hera has been confirmed for the sixth consecutive year in the FTSE4Good Index Series, the ethical index by FTSE Russell that includes the world’s leading companies actively committed to sustainable development. Hera Group achieved scores above the average of both listed Italian companies and its sector across all assessed dimensions (Environment, Social, and Governance). Among global multi-utilities, Hera ranks in the Top 5, standing out particularly in the social dimension, thanks to its strong focus on worker health and safety, as well as high standards in labour practices. Hera’s ongoing commitment to sustainability, which has always been a core aspect of its operations, is once again recognised by one of the most reputable providers of stock market indices on the international financial market. FTSE4Good Index Series The FTSE4Good Index was created by the UK-based financial company FTSE Russell to promote investment in companies that meet globally recognized standards for social responsibility. It serves as a key benchmark for ethical portfolios and investment strategies. Companies included in the FTSE4Good Index meet rigorous environmental, social, and governance (ESG) criteria and are therefore potentially better positioned to benefit from responsible business practices.     Hera confirmed in FTSE4Good index-1.pdf 11:11:00 sede Hera 110x150.jpg Download the press release sede Hera 110x150.jpg