Hergo Reti: the smart approach to emergency service and maintenance
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Web Content Article on-date Nov 10, 2016 9:25 AM
2016-11-09 09_870x320_cs_s1.1479114547.jpg At Ecomondo the Hera Group is hosting an exhibition of students from the Florence Academy of Fine Arts: 10 portraits of famous people made of industrial...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Nov 14, 2016 10:22 AM
2016-09-21 Lucrezia_Reichlin_870x320_cs_s1.1479115494.jpg The well-known economist commented on the issue of recovery during the conference dedicated to the presentation of the HERA Group's...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Sep 23, 2016 5:56 PM
2016-09-20 In_buone_acque_870x_s1.1474534610.1479115082.jpg "In buone acque" ("In good waters"), the complete screening of the Group's water cycle, which provides a snapshot of all of its services,...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Jul 22, 2016 11:44 AM
2016-07-22 acquologo_eng_opt.1469110431.png Thanks to this new free application, with just a few clicks you can find out about tap water quality, receive notifications about service interruptions...
Comunicati stampa: Hera Spa Products/Services -
Web Content Article on-date Jul 15, 2016 4:17 PM
2016-07-14 Tomaso Tommasi di Vignano A transversal plan for all Group companies from Emilia-Romagna to the Triveneto region to the Marche, aiming for flexibility to meet the needs of more than...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Jun 28, 2016 6:07 PM
2016-06-28 Alessandro Baroncini A wholly owned subsidiary of the multi-utility, the company will be operational from 1 July 2016. Alessandro Baroncini, former Director of Energy Networks at the...
Comunicati stampa: Hera Spa Products/Services -
Web Content Article on-date Jun 24, 2016 3:43 PM
2016-06-16 Tomaso Tommasi di Vignano The Maria Bellisario Foundation has awarded the multi-utility company with the Golden Apple for Women-Friendly Company. Here are the motivations for this award...
Comunicati stampa: Hera Spa Sustainability -
HERA Group, European targets on packaging recovery and disposal in landfills already reached in 2015
Web Content Article on-date Jun 24, 2016 2:53 PM
2016-05-02 Venier_thumb.1406802185.jpg The Group's 2015 Sustainability Report recently approved by the Shareholders' Meeting. Focus on local areas and communities, with a view to shared value and...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Mar 16, 2022 1:54 PM
2016-02-23 campri_s1.1468598360.jpg This year once again, the research company Potential Park ranked Hera Group among the top ten companies in Italy which are "gaining" recent graduates looking for...
Comunicati stampa: Sustainability Hera Spa -
Web Content Article on-date Mar 16, 2022 1:49 PM
2016-02-19 BLQ_COPERNICO_1_4745_s1.1468599028.jpg The "absolute" Top Utility award went to Marche Multiservizi, a subsidiary of the HERA Group operating in the province of Pesaro-Urbino. For its...
Comunicati stampa: Sustainability Hera Spa -
Web Content Article on-date Mar 16, 2022 1:43 PM
2016-01-28 The "absolute" Top Utility award went to Marche Multiservizi, a subsidiary of the HERA Group operating in the province of Pesaro-Urbino. For its part, Hera was recognised for its...
Comunicati stampa: Sustainability Hera Spa
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More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche.
More than 130 thousand emergency response reports involving 1,500 employees in 2019. More than 50 thousand emergency response operations in the first six months of 2020, in a local area that includes Emilia-Romagna, Triveneto and Marche. These numbers speak for Hergo Reti, Hera Group's platform that effectively manages our operations, maintenance, technical assistance, and emergency response activities.
Efficiency, performance and satisfaction are the key words that have guided us along the development of Hergo Reti, a project included in our Utilities 4.0 plan. Since its introduction in 2018, the "Geocall" IT platform has enabled us to simplify our processes by applying the benefits of digitalisation to emergency response activities. In the past, the persistence of paper documents or data accessible only from a fixed location slowed down operations. The need for constant telephone contact with assistants and the use of multiple devices for different functions did not improve process efficiency.
Today, thanks to "Geocall", everything has become accessible via smartphone: from the technical information of the user systems to the data on service personnel, up to the creation and allocation of the work phases, the consultation of multimedia documents attached to the work orders and road navigation to the location of the report.
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