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Web Content Article on-date Jul 7, 2020 8:27 PM
Breathing new life into plastic with Aliplast
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 7, 2020 8:17 PM
SI Cookies disabled - content not available Together to Build the Future Every day we face small and big challenges that we can only win together with others. NO No Sinistra
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Jul 7, 2020 3:37 PM
No Energy transition and renewables Climate change mitigation Energy - Pursuing carbon neutrality The development of photovoltaics in landfills In July 2023, the new photovoltaic system in...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 8:18 AM
No Innovation and digitalisation Economic growth and social inclusion Job creation and development of new skills Local areas (and Businesses) – Enabling resilience and innovation “Il...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 8:32 AM
No People Sustainability in managing human resources Circularity, resilience and sustainability also at Hera Group premises 2023 began with the launch of the new integrated maintenance contract...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 3:42 PM
No Transition towards a circular economy Sustainable management of water resources Protection of air, land, and biodiversity Environment - Regenerating resources and closing the circle European...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Jun 22, 2021 2:27 PM
No Customers Customers Green community rewards sustainable solutions #genHERAZIONI is the free and open to all customers and residents loyalty programme, which rewards the sustainable actions of...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 8, 2020 8:31 AM
No Service quality <br>NexMeter: the 4.0 gas meter with advanced safety features Service safety and continuity <br>Artificial intelligence to reduce gas leaks Customers The new gas meter 4.0...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Jul 8, 2020 8:34 AM
No Suppliers Sustainability in the supply chain Circular economy in the supply chain Also in 2023, consistently with the “Resolve” model proposed by the Ellen Mac Arthur Foundation, the Hera Group...
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Web Content Article on-date Jul 7, 2020 3:36 PM
No Procedure for participation and voting by proxy (updated following the publication of the supplement to the 3 April 2020 convocation notice) Right to ask questions before the Shareholders'...
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Web Content Article on-date Jul 7, 2020 3:31 PM
Lists of Board of Statutory Auditors candidates: List n. 1 MAJORITY LIST - Public Bodies (1).pdf List n. 2 MINORITY LIST - GSGR S.p.A List n. 3 MINORITY LIST - Studio Trevisan .pdf
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Web Content Article on-date Jul 7, 2020 3:23 PM
Lists of BoD candidates: List n. 1 MAJORITY LIST - Public Bodies.pdf List n. 2 MINORITY LIST - GSGR S.p.A.pdf List n. 3 MINORITY LIST - Studio Trevisan.pdf
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 3:21 PM
SI Hera’s plants and the efficient use of water resources We manage the integrated water services in 228 Municipalities and understand how precious water is; for us, "sustainable management" means...
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Web Content Article on-date Jul 7, 2020 3:14 PM
Documents about shareholders' meeting of 29 April 2020 Report of the Board of Directors on the issue at item 1 on the agenda - Extraordinary Session.pdf Report of the Board of Directors on the...
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Web Content Article on-date Jul 7, 2020 3:11 PM
Shareholders meeting notice.pdf Integration to the notice calling the Shareholders Meeting.pdf Minutes of the ordinary shareholders meeting.pdf Summary statement on voting for the items on the...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:58 PM
SI Our approach to 'Creating Shared Value' also includes a practical measurement system: the measurement of the "shared value" Ebitda - Gross Operating Margin - generated during the year by our...
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Web Content Article on-date Jul 7, 2020 2:57 PM
Si How we measure Shared Value Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:41 PM
SI We are always at your side At Hera, we know how important it is to receive assistance from competent experts. "Client Technical Services" is formed by a team of highly specialized people who...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:28 PM
No Public lighting Telecoms Hera Luce is the public lighting company of the Hera Group. It designs, builds, maintains and operates public lighting systems, creating safety for the local area and...
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Web Content Article on-date Jul 7, 2020 2:27 PM
Si Public lighting and telecommunications Bianco Si GRUPPO
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With our digital payment solutions, you can pay your bills quickly, easily and securely, directly from your smartphone or home PC.
Once upon a time there was paper-based billing. As soon as you saw the envelope in your mailbox you would start the usual rant: get the postal payment order, find the cash, and above all, a lot of patience to face the endless queues at the post office or at the tobacconist's.
Today: your bill is digital and you pay with a click, from the comfort of your home and with your smartphone.
No, it didn't take a time-travel machine to get to here. What only a few years ago seemed unthinkable, was our commitment to make Hera an even more digital company. Our mission has always been to fulfil the needs and requirements of our customers, who nowadays show that they want to express themselves through smarter ways of consumption. Such as digital payments, which can transform a repetitive and even somewhat boring activity, like paying bills, into a fast, simple and safe routine; the environment also benefits because by doing so, we contribute to reducing the use of paper.
Today, there are several digital solutions (add links to The Bill > Bill payment page) that we offer our customers to help them pay without queues, without wasting time and without any risk. Thanks to our partnership with Unicredit we were the first in Italy to generate no fewer than 6 million virtual IBAN codes, which we communicated in bills or invoices. Thanks to this customers can complete their payments directly from their Internet banking site, quickly and easily. Thanks to its multi-bank and multi-channel approach, CBILL also lets our users make payments from the dashboard of their online bank, providing complete and integrated coverage of the entire bill collection process, from notice issuance to settlement.
Many customers have subscribed to the Online Services of the Hera Group or use our myHera app . For them we thought of two even smarter payment methods, such as Jiffy/Bancomat Pay, with which you just need to enter your mobile phone number to be debited from your current account, and Amazon Pay, which is directly linked to your Amazon account and your default credit cards. There are a total of 149 digital wallets that we have made available to our customers, such as Masterpass, Pay with Postepay, and Apple Pay, which simplify payments via smartphone or desktop, providing a transparent and straightforward user experience.
The digitalisation of our services is one of the pillars of our path towards the UN’s 2030 Global Agenda, in line with the European Union's strategy for creating a digital single market. "In 2017 alone, we invested Euro 78 million in projects designed to spread digitalisation, in areas such as smart cities, data analytics, business intelligence, Utilities 4.0, circular economy, and customer experience. We are already the most digital utility company among the 13 examined in a survey by Utilitatis, but that's not enough. The service sector is constantly changing, and the partnerships we have entered into are crucial to making a quantum leap and addressing the needs of our customers”, explains Stefano Venier, CEO of Hera Group from April 2014 to April 2022.
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