What about your bill? Pay it with a click
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Web Content Article · written-by LUCIA ALGISI on-date Jul 6, 2020 10:47 AM
SI Reporting to the Ethics and Sustainability Committee N. 2020 2021 2022 2023 Workers 3 3 5 7 Customers 5 3 2 5 Suppliers 3 1 1 0 Other stakeholder 6 0 1 2 Total 17 7 9 14 In 2023 the Ethics and...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 6, 2020 10:44 AM
SI Ethics and Sustainability Committee The Ethics and Sustainability Committee has the task of monitoring the dissemination and implementation of the Code of Ethics and of exercising the functions...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 6, 2020 10:42 AM
SI The Code of ethics: our reference point Our company purpose is embodied in the Code of ethics, which is a reference point for us and all the people we work with. The Code of Ethics contains the...
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Web Content Article on-date Jul 6, 2020 10:37 AM
No Hextra The year 2016 has seen the launch of HEXTRA, the integrated company welfare system for all Group companies, aligned with the company's culture and values and capable of boosting our...
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Web Content Article on-date Jul 6, 2020 10:36 AM
SI Page update 15 February 2021 NO No Sinistra
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Web Content Article on-date Jul 6, 2020 10:36 AM
SI We have created HEXTRA, an integrated company welfare system that aims to augment the well-being of individual employees and their families. The plan envisions the payment of the same flexible...
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Web Content Article on-date Jul 6, 2020 10:32 AM
1npRusFdiaw SmartHera no
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Web Content Article on-date Jul 6, 2020 9:59 AM
Professional growth paths and job rotation plans are personalised, enabling everyone to have an individual growth path within the Hera Group/company. Here are a few examples of growth paths within...
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Web Content Article on-date Jul 6, 2020 9:59 AM
Si Career paths and job rotation Bianco Si GRUPPO
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Web Content Article on-date Jul 6, 2020 9:49 AM
HEuReKA Time to take stock Initiatives for employees In order to stimulate the engagement of our employees, last year we renewed our HEuRekA platform, which allows all employees to report and...
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Web Content Article · written-by Davide Donnarumma on-date Sep 21, 2022 10:16 AM
No Summary results 2021
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Web Content Article on-date Jul 6, 2020 9:43 AM
Si Listening and engagement Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 6, 2020 9:46 AM
SI Page update 9 September 2022 NO No More information on Sustainability Report Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 6, 2020 9:46 AM
SI Internal employee climate surveys represent a fundamental tool in employee continuous improvement, engagement and development processes. We conducted the first survey in 2005 and have continued...
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Web Content Article on-date Jul 6, 2020 9:42 AM
The Leadership Model was launched in 2010, with the aim of promoting and developing the virtuous behaviour necessary for tackling the numerous challenges in a constantly evolving competitive...
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Web Content Article on-date Jul 6, 2020 9:41 AM
Si The Leadership Model Bianco Si GRUPPO
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 6, 2020 9:33 AM
More information on Sustainability Report 2021 SI Personal growth is the driving force behind our company. We are convinced that people who are motivated and have received the proper training are...
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Web Content Article on-date Jul 6, 2020 9:31 AM
Si The development process Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 6, 2020 9:21 AM
SI Page update 24 May 2024 NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jul 6, 2020 9:18 AM
SI Working for the Hera Group represents a genuine opportunity for professional growth. Here are 8 good reasons for joining our team: We aim to be the best Italian multi-utility firm for our...
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With our digital payment solutions, you can pay your bills quickly, easily and securely, directly from your smartphone or home PC.
Once upon a time there was paper-based billing. As soon as you saw the envelope in your mailbox you would start the usual rant: get the postal payment order, find the cash, and above all, a lot of patience to face the endless queues at the post office or at the tobacconist's.
Today: your bill is digital and you pay with a click, from the comfort of your home and with your smartphone.
No, it didn't take a time-travel machine to get to here. What only a few years ago seemed unthinkable, was our commitment to make Hera an even more digital company. Our mission has always been to fulfil the needs and requirements of our customers, who nowadays show that they want to express themselves through smarter ways of consumption. Such as digital payments, which can transform a repetitive and even somewhat boring activity, like paying bills, into a fast, simple and safe routine; the environment also benefits because by doing so, we contribute to reducing the use of paper.
Today, there are several digital solutions (add links to The Bill > Bill payment page) that we offer our customers to help them pay without queues, without wasting time and without any risk. Thanks to our partnership with Unicredit we were the first in Italy to generate no fewer than 6 million virtual IBAN codes, which we communicated in bills or invoices. Thanks to this customers can complete their payments directly from their Internet banking site, quickly and easily. Thanks to its multi-bank and multi-channel approach, CBILL also lets our users make payments from the dashboard of their online bank, providing complete and integrated coverage of the entire bill collection process, from notice issuance to settlement.
Many customers have subscribed to the Online Services of the Hera Group or use our myHera app . For them we thought of two even smarter payment methods, such as Jiffy/Bancomat Pay, with which you just need to enter your mobile phone number to be debited from your current account, and Amazon Pay, which is directly linked to your Amazon account and your default credit cards. There are a total of 149 digital wallets that we have made available to our customers, such as Masterpass, Pay with Postepay, and Apple Pay, which simplify payments via smartphone or desktop, providing a transparent and straightforward user experience.
The digitalisation of our services is one of the pillars of our path towards the UN’s 2030 Global Agenda, in line with the European Union's strategy for creating a digital single market. "In 2017 alone, we invested Euro 78 million in projects designed to spread digitalisation, in areas such as smart cities, data analytics, business intelligence, Utilities 4.0, circular economy, and customer experience. We are already the most digital utility company among the 13 examined in a survey by Utilitatis, but that's not enough. The service sector is constantly changing, and the partnerships we have entered into are crucial to making a quantum leap and addressing the needs of our customers”, explains Stefano Venier, CEO of Hera Group from April 2014 to April 2022.
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