The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by LUCIA ALGISI on-date May 12, 2024 9:24 PM
Bloomberg Hera Q1 2024 Earnings Call (1).pdf Q1 BBNWNRy6J_c https://investornews.gruppohera.it/en/?n=228 Audio recording of the 1Q 2024 video conference.mp3 Financial report as at 31 March...
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Web Content Article · written-by LUCIA ALGISI on-date May 9, 2023 12:33 PM
Transcript Q1 2023.pdf Transcript H1 2023.pdf Transcript Q3 2023.pdf Bloomberg Hera FY2023 Earnings Call.pdf Bloomberg Hera BP 2027 Update Call.pdf Q1 H1 Q3 Y Business Plan Sustainability...
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Web Content Article on-date Aug 26, 2021 10:24 AM
1 colonna SI Annual Report 2020 NO No Financial results as of 31/12/2020 Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 11, 2022 12:18 PM
HERA_1Q2022_Transcript.pdf HERA_1H2022_Transcript.pdf HERA_9M2022_Transcript.pdf 21.03.2022-HRA.MI-Transcript FY2022.pdf Transcript BP 2026.pdf Q1 1H 9M Y Business Plan null null null...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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