The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date Jan 20, 2022 3:57 PM
SI A story that looks to the future, enclosed in a sign Important anniversaries are celebrated with a memorable symbol: and to celebrate Hera Group’s 20th anniversary, we have created a brand...
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Web Content Article on-date Jan 20, 2022 3:55 PM
Si #00A19B Twenty years together Bianco Si GRUPPO
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Web Content Article on-date Jan 20, 2022 9:34 AM
2022-01-20 Once again among Italy’s highest ranked employers, this year second place overall among companies nationwide for outstanding human resource management, Hera has reached its first...
Comunicati stampa: Price sensitive Other press releases -
Web Content Article on-date Jan 20, 2022 11:45 AM
Top Employer Italy 2022 The start of a new year is always an occasion to look back in time, but even more so to look forward, taking a look at results and focusing on new objectives. 2022 marks the...
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Web Content Article on-date Jan 20, 2022 1:53 PM
20 Top Employer Italy 2022 The start of a new year is always an occasion to look back in time, but even more so to look forward, taking a look at results and focusing on new objectives. 2022 marks...
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Web Content Article on-date Jan 12, 2022 9:31 AM
The meeting of the BoD to approve the Business Plan 2021-2025 will be held on January 27, 2022. The BoD will meet in Bologna - Viale Berti Pichat 2/4 40127 Bologna. A press release on the board's...
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Web Content Article on-date Jan 4, 2022 10:14 AM
null null null No Read our updated Articles of Association In search of the Purpose: visit the webpage of the workshop Heracademy Sustainability for us: visit the section null null null
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jan 4, 2022 10:12 AM
The purpose of the Hera Group in its Articles of Association
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Web Content Article on-date Jan 4, 2022 10:10 AM
Si Our purpose Bianco Si GRUPPO
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Web Content Article on-date Jan 4, 2022 10:06 AM
2022-01-04 (drafted pursuant to article 85-bis, paragraph 4-bis, of Consob Regulation 11971 / 14 May 1999) Communication of the overall amount of voting rights Bologna, 4 January 2022 - The...
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Web Content Article on-date Dec 30, 2021 12:59 PM
SI OUR CAREERS WEBSITE GETS AN UPGRADE! We are working on improving the job applications experience, making it even easier and more effective! This is why our website is currently undergoing...
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Web Content Article on-date Dec 21, 2021 3:33 PM
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Web Content Article on-date Dec 22, 2021 3:46 PM
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Web Content Article · written-by THOMAS CECCONI on-date Dec 20, 2023 3:24 PM
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Web Content Article · written-by THOMAS CECCONI on-date Dec 20, 2023 4:19 PM
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Web Content Article on-date Dec 21, 2021 3:33 PM
SI The evolution of social and relational dynamics for the “regeneration” of work Click here to view the best pictures from the Conference “The evolution of social and relational dynamics for the...
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Web Content Article · written-by THOMAS CECCONI on-date Dec 20, 2023 3:22 PM
SI Procurements: rethinking value chains to address global crises In this section, you can find some images of the Workshop “Procurements: rethinking value chains to address global crises”, held in...
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Web Content Article · written-by LUCIA ALGISI on-date Dec 20, 2023 4:18 PM
SI Intelligence of the future: new horizons to guide the relationship between human and artificial intelligence In this section, you can find some images of the Workshop “Intelligence of the...
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Web Content Article on-date Dec 13, 2021 4:13 PM
Find out more img_inquinamento@2x.jpg Against plastic pollution Hera participates in the Ellen MacArthur Foundation's New Plastics Economy Global Commitment, an international network for the...
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Web Content Article on-date Dec 13, 2021 4:12 PM
Find out more img_obiettivi_europei@2x.jpg Circular economy: Hera's position The area served by Hera is well ahead of the European recycling targets.
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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