The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date Dec 22, 2021 3:46 PM
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Web Content Article · written-by THOMAS CECCONI on-date Dec 20, 2023 3:24 PM
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Web Content Article · written-by THOMAS CECCONI on-date Dec 20, 2023 4:19 PM
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Web Content Article on-date Dec 21, 2021 3:33 PM
SI The evolution of social and relational dynamics for the “regeneration” of work Click here to view the best pictures from the Conference “The evolution of social and relational dynamics for the...
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Web Content Article · written-by THOMAS CECCONI on-date Dec 20, 2023 3:22 PM
SI Procurements: rethinking value chains to address global crises In this section, you can find some images of the Workshop “Procurements: rethinking value chains to address global crises”, held in...
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Web Content Article · written-by LUCIA ALGISI on-date Dec 20, 2023 4:18 PM
SI Intelligence of the future: new horizons to guide the relationship between human and artificial intelligence In this section, you can find some images of the Workshop “Intelligence of the...
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Web Content Article on-date Dec 13, 2021 4:13 PM
Find out more img_inquinamento@2x.jpg Against plastic pollution Hera participates in the Ellen MacArthur Foundation's New Plastics Economy Global Commitment, an international network for the...
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Web Content Article on-date Dec 13, 2021 4:12 PM
Find out more img_obiettivi_europei@2x.jpg Circular economy: Hera's position The area served by Hera is well ahead of the European recycling targets.
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Web Content Article on-date Dec 13, 2021 4:11 PM
Find out more img_riciclare@2x.jpg How much more could we recycle? There is still a lot to recycle, but the path is the right one because year after year we will improve together.
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Web Content Article on-date Dec 13, 2021 4:15 PM
Find out more img_olio@2x.jpg Recovery of vegetable oil Vegetable oil collected by Hera is sold to ENI, which uses it to produce green diesel fuel.
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Web Content Article on-date Dec 13, 2021 4:10 PM
Find out more img_qualita_bolletta@2x.jpg More quality = lower bill The higher the quality of separate waste collection, the greater the benefit of the citizen.
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Web Content Article on-date Dec 13, 2021 4:02 PM
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Web Content Article on-date Dec 9, 2021 9:35 AM
Find out more img_controlli@2x.jpg The controls to be... in good water We guarantee water to be good and safe to drink, in compliance with regulatory requirements and with careful monitoring...
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Web Content Article on-date Dec 9, 2021 9:33 AM
Find out more img_carta_identita@2x.jpg The identity card of the water service and Hera's key figures Hera Group manages all the phases necessary to make water available and usable for civil and...
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Web Content Article on-date Dec 9, 2021 9:33 AM
Find out more img_Hera_investe@2x.jpg Hera invests for an increasingly safe and affordable water supply In 2020, we invested 166.1 million euros in water cycle. Investments in Hera Group’s...
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Web Content Article on-date Dec 9, 2021 9:36 AM
Find out more img_preferire@2x.jpg Preferring tap water generates economic and environmental benefits Tap water is good for the environment! 51% of customers drink tap water avoiding about 284...
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Web Content Article on-date Dec 9, 2021 9:34 AM
Find out more img_dove_arriva@2x.jpg Where does the water we drink come from Hera draws water from different sources: surface water (streams, rivers, and lakes), groundwater mainly in the plains,...
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Web Content Article on-date Dec 9, 2021 9:50 AM
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Web Content Article on-date Dec 6, 2021 9:30 AM
750 2019-04-16 360 Michele Marsigli https://www.youtube.com/watch?v=0y4k0-LTWv8 1 0 Michele Marsigli 640
Tipologia Web Channel: Hera on TV -
Web Content Article on-date Dec 6, 2021 12:40 PM
20 Webranking-2021 Webranking celebrates 20 years in business. To mark the event, Lundquist, the company specialised in digital communication that annually analyses with Comprend the business...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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