The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 3:06 PM
Sinistra Immagine bolla Middle Card 3 - Prevention and control Prevention and control for safe water Every day, new substances are released into the environment.<br><b>To ensure the safety of...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 30, 2023 10:19 AM
Sinistra Immagine bolla Middle Card 5 - PSBO PSBO: the gentle giant that protects the sea of Rimini <b>By 2024, Rimini's beaches will be 100 per cent safe-to-swim, thanks to the Optimised Seawater...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 3:02 PM
Destra Immagine bolla Middle Card 2 - Kamstrup meters Kamstrup meters: sentries that can listen to the network <b>The IQFlow2200 meters are able to listen to the network</b> thanks to a built-in...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 10:25 AM
SI Innovative and concrete projects NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Apr 25, 2024 10:49 PM
Among the new features, from 20 November 2023 on the Hera_Pro portal it will be possible to handle all the necessary administrative documentation required from suppliers after they sign contracts...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 16, 2023 5:11 PM
SI Contracts Management NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Nov 16, 2023 10:14 AM
SI Manuals This manual provides useful information to create, modify, view, submit, delete and revoke procedures relating to injuries, near misses, accidents, environmental incidents and annual...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 16, 2023 10:11 AM
Sì Webinar Presentations Webinar (part 4) “Digital management of complex contracts-subcontracts and new Vendor Rating model” Go-live of wave 3 of the Hera_Pro portal Management of the Temporary...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 16, 2023 9:37 AM
No Suppliers’ Manuals User management manuals Qualification management manuals Tender manuals <div><img...
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Web Content Article · written-by THOMAS CECCONI on-date Nov 15, 2023 3:03 PM
SI General Manager of Uniflotte S.r.l. She was born in Forlì in 1971. As of 1 October 2023, she is General Manager of Uniflotte S.r.l. and is responsible for managing the Hera Group's corporate...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 2:48 PM
No Information management at supplier-level Information management at contract-level Chat Work Injuries Management Digital management of the documentation supporting the executive part of the...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 2:38 PM
SI The Supplier evaluation process is fundamental to the Hera Group and covers all product categories in relation to signed orders and contracts. It involves continuous monitoring of the extent to...
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Web Content Article · written-by THOMAS CECCONI on-date Nov 15, 2023 2:56 PM
false She was born in Forlì in 1971. As of 1 October 2023, she is General Manager of Uniflotte S.r.l. and is responsible for managing the Hera Group's corporate fleet and waste container business....
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 11:46 AM
Media Quattro <i>Hera_Pro</i> Manuals <i>Hera_Pro</i> Faq icon_sezione_manuale.png icon_faq_hera_pro.png Bianco #08acac #08acac
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 11:31 AM
No Being suppliers of the Hera Group Benefits of becoming a supplier Qualified suppliers contribute to achieving the Hera Group’s goals and foster the creation of shared value. Qualified suppliers...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 11:31 AM
Sì Documentation How to apply to join the supplier list Registration The REGISTRATION process involves entering company and user details and is later completed with the REQUEST FOR QUALIFICATION....
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:33 AM
Consult the section where public procedures for the purchase of goods are published, as the relevant regulations require the publication of a call for tenders.
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:52 AM
Consult the new section containing useful information on the Work Injuries Management process.
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Web Content Article · written-by LUCIA ALGISI on-date Nov 15, 2023 10:30 AM
Transparency and equal opportunities in the management of the supplier list Supplier turnover overview.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:16 AM
Log in to the portal or check access requirements and manuals.
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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