The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by ELENA FARRE on-date Jan 18, 2024 3:06 PM
We are certified Top Employer for the 15th year in a row, ranking among the top three Italian companies, standing out for employment policies. Awarded by the Dutch Top Employers Institute, a global...
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Web Content Article · written-by LUCIA ALGISI on-date Jan 18, 2024 12:19 PM
2024-01-18 The company reaffirms, once again in 2024, its position among the best performers in human resources management, thanks to substantial investments in welfare, training, and skill...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Jan 11, 2024 5:07 PM
SI Tweets by Hera Group NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jan 9, 2024 10:29 AM
2024-01-02 A further confirmation of the importance of Hera’s achievements in terms of gender equality and inclusion The Group has obtained the “Gender equality certification” for its 11 largest...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Dec 19, 2023 6:54 PM
The meeting of the BoD to approve the Business Plan 2023-2027 will be held on January 24, 2024. The BoD will meet in Hera’s headquarters located in Viale Berti Pichat 2/4 in Bologna. A press...
Tipologia Evento: Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 12:21 PM
The pilot project involving the installation of Kamstrup meters was carried out in Conselice, near Ravenna, and yielded excellent results. The tests now continue in Modena, covering a larger area
Categoria Progetto: Water Project Innovation -
Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 2:30 PM
Early warning system with innovative FingerPrint technology to ensure safe water
Categoria Progetto: Water Project Innovation -
Web Content Article · written-by LUCIA ALGISI on-date Dec 5, 2023 4:50 PM
490 https://www.youtube.com/watch?v=DIYNOk5NRGQ 870
Tipologia Web Channel: Highlights -
Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 2:35 PM
Discover the project for “removing and capturing” microcontaminants with recycled materials
Categoria Progetto: Water Project Innovation -
Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 12:05 PM
Hera continues experimentation of the innovative, fast and low-cost contactless system that uses space technology to detect water leaks in the network more quickly and productively
cosmicrays Categoria Progetto: Water Project Innovation -
Web Content Article · written-by LUCIA ALGISI on-date Dec 12, 2023 3:59 PM
2023-12-12 With this agreement, Modena will become a European capital of renewable hydrogen. The goal is to contribute to Emilia-Romagna’s carbon neutrality in an area with a strong entrepreneurial...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Dec 13, 2023 9:45 AM
490 https://www.youtube.com/watch?v=RHSPlzQOGQc 870
Tipologia Web Channel: Highlights -
Web Content Article · written-by THOMAS CECCONI on-date Dec 11, 2023 9:57 AM
for the fourth year in a row, we were included in the Dow Jones Sustainability Index, in both the global and European indices. The composition of the DJSI, the authoritative international stock...
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Web Content Article · written-by LUCIA ALGISI on-date Dec 8, 2023 8:01 PM
2023-12-09 Group confirmed as one of the world’s sustainability leaders in both the Dow Jones Sustainability World Index and the Dow Jones Sustainability Europe Index, once again recognizing Hera’s...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Dec 4, 2023 10:23 AM
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Web Content Article · written-by LUCIA ALGISI on-date Dec 4, 2023 10:08 AM
Concrete actions for the protection of a common resource Implementation of strategic infrastructure works Wastewater reuse Water management Leak reduction Stakeholder engagement <b>The preservation...
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Web Content Article · written-by LUCIA ALGISI on-date Dec 4, 2023 9:54 AM
How the integrated water service works Infografica Desktop acqua Infografica che spiega come funziona il servizio idrico integrato Infografica Mobile acqua
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Web Content Article · written-by LUCIA ALGISI on-date Dec 4, 2023 11:33 AM
2023-12-04 (drafted pursuant to article 85-bis, paragraph 4-bis, of Consob Regulation 11971 / 14 May 1999) Communication of the overall amount of voting rights Bologna, 4 December 2023 - The...
Comunicati stampa: Shareholders’ meeting Hera Spa -
Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 2:59 PM
Sinistra Immagine bolla Middle Card 1 - Cosmic rays The search for water leaks is now more efficient, thanks to cosmic rays We continue to experiment with <b>a technology that allows us to control...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 29, 2023 3:10 PM
Destra Immagine bolla Middle Card 4 - Removing and capturing “Removing and capturing”: we supply drinking water through the use of recycled materials The project involves the use of <b>recycled...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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