The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date Nov 12, 2020 9:54 AM
2020-11-11 3Q 2020 results The Group closed the first nine months of the year with improvement in the main economic indicators compared to the same period in 2019, offsetting the impact of the...
Comunicati stampa: Financial Results Price sensitive -
Web Content Article · written-by ELENA FARRE on-date Nov 5, 2020 3:28 PM
SI Calendar for the year 2024 (*) In accordance with art. 2.6.2 (Required Reporting) of the “Rules of the markets organised and managed by Borsa Italiana S.p.A.", please find below our annual...
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Web Content Article on-date Nov 4, 2020 6:32 PM
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Web Content Article on-date Nov 4, 2020 12:15 PM
SI We are a Ellen MAcArthur Foundation Member In 2017, thanks to our commitment to the transition to a circular economy, we became a member of the Ellen MacArthur Foundation Find out more NO No ...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 11, 2022 12:20 PM
SI Together we can make a difference Sustainability starts with small daily gestures. Read the stories, get inspired and discover how you can contribute to the creation of a more sustainable...
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Web Content Article · written-by LUCIA ALGISI on-date May 20, 2021 11:06 AM
SI Hera Group and the water cycle Cookies disabled - content not available La riproduzione video è disattivata durante la modalità di modifica. Hera Group - sustainability report 2023 Cookies...
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Web Content Article on-date Nov 4, 2020 11:28 AM
2020-11-04 (drafted pursuant to article 85-bis, paragraph 4-bis, of Consob Regulation 11971 / 14 May 1999) Bologna, 4 November 2020 - The following table contains the data concerning the shares...
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Web Content Article on-date Oct 29, 2020 2:54 PM
2020-10-29 Hera Group's and Maire Tecnimont Group's subsidiaries sign strategic agreement to build plant with NextChem's proprietary MyReplastTM technology Through upcycling process, the plant can...
Comunicati stampa: Price sensitive M&A Hera Spa -
Web Content Article on-date Sep 25, 2013 3:41 PM
Accordo Maire Tecnimont S.P.A.e Hera Group Maire Tecnimont S.P.A.andHera Groupannounce today the signing of a strategic agreement between Aliplast, Hera Group’s subsidiary for the collection,...
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Web Content Article on-date Nov 18, 2020 9:39 AM
With regard to COVID-19 protection measures, we can reassure citizens, informing them that most of the services throughout our service area are operating normally, as are the emergency services. To...
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Web Content Article on-date Oct 23, 2020 11:58 AM
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Web Content Article on-date Oct 28, 2020 12:01 PM
Sede Hera It has recently come to the Hera Group’s attention that individuals misrepresenting themselves as Hera Group’s recruiters and managers have contacted people in order to conduct interviews...
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Web Content Article on-date Oct 21, 2020 4:29 PM
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Web Content Article on-date Oct 21, 2020 3:54 PM
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Web Content Article on-date Oct 21, 2020 2:17 PM
SI Every day, we put ourselves to the test, increasing our ability to construct networks and "turnkey" works, built specifically to customer requirements and meeting their every need. Our objective...
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Web Content Article on-date Oct 21, 2020 2:15 PM
shutterstock-471929321.png Acqua lavandino bicchiere Choosing to drink tap water every day is simple and helps you save money while doing good for the environment. Join us in adopting a more...
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Web Content Article · written-by Davide Donnarumma on-date Oct 21, 2020 1:10 PM
<p>Making a difference is really quite simple, all it takes is a little more effort, at the beginning it's hard because you have to make sure you remember some things, but after a short while, good...
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Web Content Article on-date Oct 21, 2020 12:48 PM
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 21, 2020 12:33 PM
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Web Content Article on-date Oct 21, 2020 12:29 PM
Marco, a father from Imola
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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