The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by LUCIA ALGISI on-date Feb 16, 2024 3:19 PM
Hera in the Top 1% of S&P Global CSA Score banner_227x350_global_corporate_sustainability_assessment_csa_score_2023_EN.png...
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Web Content Article · written-by LUCIA ALGISI on-date Feb 16, 2024 2:53 PM
Hera Top Employer for the 15th Consecutive Year banner_227x350_top_employer_EN.png banner_227x350_top_employer_EN.png The company reaffirms, once again in 2024, its position among the best...
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Web Content Article · written-by ELENA FARRE on-date Feb 13, 2024 3:37 PM
Sì 2024 Hera Top Employer for the 15th Consecutive Year The company reaffirms, once again in 2024, its position among the best performers in human resources management, thanks to substantial...
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Web Content Article · written-by LUCIA ALGISI on-date Feb 14, 2024 11:49 AM
We have been confirmed among Europe’s leading companies for our commitment and transparency in the fight against climate change. It achieved an “A-” score in the assessment drawn up by CDP...
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Web Content Article · written-by ELENA FARRE on-date Feb 12, 2024 6:29 PM
2024-02-13 The Group achieved the leadership band in the CDP questionnaire and was included among “TOP 1%” Multi and Water Utilities of the S&P Global’s Sustainability Yearbook 2024. These...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by ELENA FARRE on-date Feb 6, 2024 2:42 PM
Today, the Hera Group, through its subsidiary Hera Comm, was definitively awarded 7 lots (the maximum number allowed, out of the 26 into which the country is divided) in the national tender called...
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Web Content Article · written-by ELENA FARRE on-date Feb 6, 2024 11:39 AM
2024-02-06 With the 7 lots awarded in the tender for the Gradual Protection Service for non-vulnerable household customers, the Hera Group consolidates its position as the sector’s third largest...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by ELENA FARRE on-date Jan 25, 2024 3:55 PM
We are top multi-utility worldwide in the Dow Jones Sustainability Index img_down_jones-rev.jpg For the third year in a row, we have been confirmed as world leader in the Multi-Utility & Water...
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Web Content Article · written-by ELENA FARRE on-date Jan 25, 2024 3:51 PM
We are in the Top 10 of the Diversity & Inclusion Index img_refinitiv_rev.jpg In the international ranking of Refinitiv’s 2022 “Diversity & Inclusion Index”, we are included in the TOP10 globally,...
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Web Content Article · written-by THOMAS CECCONI on-date Jan 25, 2024 3:16 PM
The Hera Group has further strengthened its Italian leadership in the waste management sector, particularly in industrial waste treatment, thanks to the binding agreement signed today by its...
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Web Content Article · written-by LUCIA ALGISI on-date Jan 25, 2024 2:07 PM
2024-01-25 With the acquisition of 70% of the Piacenza-based company, the Group reinforces its leadership in the waste management sector. This transaction, at full capacity, is expected to...
Comunicati stampa: M&A Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Jan 24, 2024 12:34 PM
Business Plan to 2027, operating and financial highlights 2027 Ebitda: 1.650 billion euro (+27% compared to 2022) Five-year investments at 4.4 billion euro Increased return on net invested capital,...
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Web Content Article · written-by THOMAS CECCONI on-date Jan 24, 2024 12:09 PM
2024-01-24 Development, resilience and creating shared value for stakeholders are at the heart of the Group’s new strategic document, which foresees investments totalling 4.4 billion to speed up...
Comunicati stampa: Price sensitive Financial Results Hera Spa Other press releases -
Web Content Article · written-by ELENA FARRE on-date Jan 22, 2024 6:03 PM
SI Business plan to 2027 Go to site NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jan 19, 2024 2:43 PM
2024-01-22 Corporate events (*) In accordance with art. 2.6.2 (Required Reporting) of the “Rules of the markets organised and managed by Borsa Italiana S.p.A.", please find below our annual...
Comunicati stampa: Shareholders’ meeting Hera Spa Other press releases Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date Jan 19, 2024 4:56 PM
The meeting of the BoD to approve ad interim results as at 31 March 2024 will be held on 14 May 2024. The Board of Directors, as communicated for the previous financial year and in line with the...
Tipologia Evento: Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date Jan 19, 2024 5:10 PM
The meeting of the BoD to approve ad interim results as at 30 September 2024 will be held on 13 November 2024. The Board of Directors, as communicated for the previous financial year and in line...
Tipologia Evento: Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date Jan 19, 2024 5:03 PM
The meeting of the BoD to approve ad interim results as at 30 June 2024 will be held on 31 July 2024. The BoD will meet in Bologna - Viale Berti Pichat 2/4 40127 Bologna. A press release on the...
Tipologia Evento: Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date Jan 19, 2024 4:50 PM
The meeting of the BoD to approve the Financial Results as at 31.12.2023 will be held on 26 March 2024. The BoD will meet in Bologna, Viale Berti Pichat 2/4 40127 Bologna. A press release on the...
Tipologia Evento: Price sensitive -
Web Content Article · written-by ELENA FARRE on-date Jan 18, 2024 3:39 PM
We are certified Top Employer for the 15th year in a row, ranking among the top three Italian companies, standing out for employment policies. Awarded by the Dutch Top Employers Institute, a global...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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