The Forlì remote control technology hub, the heart of Hera
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date Apr 27, 2021 12:55 PM
5316 QN Economia e Lavoro 20210426 QN_ Intervista al Presidente su bilancio 2020.pdf 2020-07-20 Press 1 0 Press
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date Apr 27, 2021 12:54 PM
5316 Il Sole 24 ore 20210426 Sole 24 h_Adaptation.pdf 2020-07-20 Press 1 0 Press
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Web Content Article this-result-comes-from-the-x-version-of-this-content on-date Apr 27, 2021 12:53 PM
5316 Gazzetta di Parma 20210425 Gazzetta Parma_Filarmonica Toscanini.pdf 2020-07-20 Press 1 0 Press
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 5:34 PM
Supplies from certified companies Value of public tenders Workplace condition monitoring Of total tenders new vendor qualification system Average score Suppliers Value of contracts null % null %...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 5:30 PM
Workplace accident frequency rate Of training per capita Workers with permanent contracts Employees Women in roles of responsibility of variable remuneration null Worker satisfaction null hrs % %...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 5:25 PM
Customer satisfaction Million euro Below the Italian average NexMeter meters installed 2G meters installed Calls to gas emergency services Respect for quality standards null null % thousand...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Apr 23, 2021 5:18 PM
New Sustainability-linked Bond 2023 Purpose-Driven Code of Ethics Economic value distributed to local stakeholders Amount of local supplies null Total return Waste treated Energy consumed null...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Apr 23, 2021 5:12 PM
of water network of remote-controlled plants Value of bills paid by installments Disadvantaged people People hired Gas sensors invested in innovation in two areas: % thousand million null null null...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 4:58 PM
Municipal waste collected and disposed of in landfills Internal water consumption Reusable wastewater Water Leaks Industrial Waste of recycled plastic Recycling rate of municipal waste Sites with...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 4:49 PM
Renewable electricity Energy consumption Greenhouse gas emissions vs 2019 with SBTi calculation methodology Renewable electricity Contracts with at least one energy efficiency solution of...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:21 PM
Suppliers Selection and evaluation of suppliers based on technical, economic, organizational quality requirements, and compliance with standards on environment, safety, and CSR, CSV and circular...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:21 PM
Blu Blu fornitori.png Suppliers
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:16 PM
People Commitment to workers with regard to diversity, work-life balance and welfare, health and safety, and training and professional development. Download this chapter of the report in PDF Annex:...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:15 PM
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:14 PM
Customers Growth of the customers served and strong focus on the quality of contact channels, fair business conduct, and security of service. Download this chapter of the report in PDF Annex: Data...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:13 PM
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:10 PM
Governance and value creation Diversified and balanced ownership between public and private. Adoption of codified procedures and compliance with the self-regulatory code of "Borsa italiana”...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:09 PM
Blu Blu governance_interna.png Governance and value creation
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:06 PM
Enabling resilience and innovating Hera acts to enable sustainable development of its territories through innovation, digital transformation and resilience of its services. Download this chapter of...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 23, 2021 3:04 PM
Blu Blu resilienza.png Enabling resilience and innovating bs_foglia_3_ico_1.png bs_foglia_3_ico_2.png bs_foglia_3_ico_3.png bs_foglia_3_ico_4.png bs_foglia_3_ico_5.png bs_foglia_3_ico_6.png...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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