The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by LUCIA ALGISI on-date May 13, 2024 9:03 PM
Financial results as at 31 March 2024 The consolidated financial results as at 31 March 2024 were approved by the Board of Directors of the Hera Group on May 14, 2024 Group 160.png Find out more...
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Web Content Article · written-by LUCIA ALGISI on-date May 13, 2024 5:52 PM
false Born in Pescara in 1972. He is lawyer at the Court of Cassation and expert in tax law and corporate compliance. He has over 20 years’ experience in the field of company criminal and...
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Web Content Article · written-by Giulia Lo Faro on-date Jun 4, 2024 6:02 PM
SI Federica Ravaioli General Manager Herambiente Servizi Industriali S.r.l. Born in Bologna in 1979. Since 6 May 2024, she has been the General Manager of HERAmbiente Servizi Industriali...
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Web Content Article · written-by LUCIA ALGISI on-date May 13, 2024 5:14 PM
SI Tommaso Rotella Vice Chairman Born in Pescara in 1972. He is lawyer at the Court of Cassation and expert in tax law and corporate compliance. He has over 20 years’ experience in the field of...
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Web Content Article · written-by LUCIA ALGISI on-date May 13, 2024 5:11 PM
Si Our Managers Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jun 4, 2024 5:53 PM
Si Our Managers Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date May 10, 2024 12:08 AM
SI Emidio Castelli Business Unit Water Manager He was born in Ascoli Piceno in 1966. As of 1 February 2024, Emidio is the Director of Water Resources, responsible for the management of activities...
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Web Content Article · written-by LUCIA ALGISI on-date May 9, 2024 11:59 PM
false He was born in Ascoli Piceno in 1966. As of 1 February 2024, Emidio is the Director of Water Resources, responsible for the management of activities pertaining to the integrated water service...
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Web Content Article · written-by FORTUNATO SAMBATARO on-date May 3, 2024 12:07 PM
Activities strictly necessary to ensure the running of this Website and the provision of the Service Cookie Policy Other activities involving the use of Tracking Tools Cookie Policy How to manage...
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Web Content Article · written-by LUCIA ALGISI on-date May 2, 2024 9:51 AM
SI Born in Pescara in 1972. He is lawyer at the Court of Cassation and expert in tax law and corporate compliance. He has over 20 years’ experience in the field of company criminal and...
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Web Content Article · written-by LUCIA ALGISI on-date May 2, 2024 9:49 AM
Si Tommaso Rotella Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Apr 30, 2024 12:34 PM
Hera’s Ordinary and Extraordinary Shareholders Meeting, chaired by Executive Chairman Cristian Fabbri, was held in Bologna to approve the 2023 financial statements and the payment of a dividend...
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Web Content Article · written-by ANDREA GUERCI on-date Apr 29, 2024 6:29 PM
The Group continues along its path of uninterrupted growth, closing 2023 with record performance in the main operating and financial indicators, thus constantly creating value for its stakeholders.
Comunicati stampa: Shareholders’ meeting Hera Spa Price sensitive SOTTOSCRIZIONI ALERT: Price sensitive press release -
Web Content Article · written-by LUCIA ALGISI on-date Apr 25, 2024 11:13 PM
SI Have you already activated your account? Sign in to the new portal. Log in NO No Sinistra
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Web Content Article · written-by THOMAS CECCONI on-date Apr 25, 2024 11:07 PM
Combined Shape-min.png 6 colonne 6 colonne banner_mobile_accedi_hera_pro.png If you are a new supplier who has never worked for the Hera Group To access the new Hera_Pro platform, you must...
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Web Content Article · written-by LUCIA ALGISI on-date Apr 25, 2024 11:05 PM
SI NO Si Centrato
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Web Content Article · written-by LUCIA ALGISI on-date Apr 24, 2024 4:26 PM
The multiutility confirms itself among Italy’s most outstanding operators, securing the first and third positions, with reference to all macro-indicators, as proof of the very high standards...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Apr 14, 2024 11:27 PM
Analyst presentation FY 2023.pdf
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Web Content Article · written-by LUCIA ALGISI on-date Apr 14, 2024 11:26 PM
Economic data FY 2023.xls
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Web Content Article · written-by LUCIA ALGISI on-date Apr 14, 2024 11:23 PM
Press Release FY 2023 .pdf
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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