The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date Aug 13, 2021 10:42 AM
Find out more box-companies.jpg Partnership with companies Initiatives resulting from the collaboration between Hera and other companies constitute the novelty of this edition of the report Hera...
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Web Content Article on-date Aug 13, 2021 10:42 AM
Find out more box_citizen.jpg Hera involves The involvement and participation of citizens and customers is the key to the success of all the activities that the local community and Hera carry out...
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Web Content Article on-date Aug 13, 2021 10:42 AM
Find out more box_customers.jpg Hera enables Clients and citizens can generate a positive impact on environment and society thanks to the knowledge and tools that Hera makes available
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Web Content Article on-date Aug 13, 2021 10:36 AM
SI The involvement and collaboration of all ... This report is dedicated to the initiatives in which local communities - citizens, customers, organizations and other companies – actively...
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Web Content Article on-date Aug 12, 2021 3:06 PM
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Web Content Article on-date Aug 12, 2021 3:12 PM
Find out more EN Codice etico.png Code of Ethics A Code of Ethics is one of the instruments of a company’s corporate responsibility. The Code describes the obligations and responsibilities Hera...
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Web Content Article on-date Aug 12, 2021 3:21 PM
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Web Content Article on-date Aug 12, 2021 3:37 PM
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Web Content Article on-date Aug 12, 2021 3:36 PM
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Web Content Article on-date Aug 12, 2021 3:34 PM
Find out more EN Il ruolo della Consob - img 1.png Role of Consob CONSOB regulates, authorises, supervises and controls Italian financial markets in order to protect investors and ensure the...
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Web Content Article on-date Aug 12, 2021 3:15 PM
Find out more EN Comitato controllo e rischi.png Control and Risk Committee The Internal Control Committee monitors the efficiency of the internal control system and company transactions, the...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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