The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 15, 2022 3:20 PM
2022-12-19 The Group is among the top positions in the international ranking of Utility Networks assessed by S&P Global for its focus on sustainability and its ability to create shared value by...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 15, 2022 2:59 PM
immagine canvas desktop nl insieme immagine canvas mobile nl insieme Largo For sharing stories and ideas No Together Newsletter
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Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 14, 2022 11:33 AM
No Find out more about the historic buildings of the Lego model The MAN Gasometer is the only one left of the 5 gasometers of the Bologna Gas Workshop in which the gas was stored before being...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 31, 2023 10:24 AM
The Hera Group is confirmed in 2022, for the third year in a row, to be ranked first in the Multi-Utility&Water sector of the Dow Jones Sustainability World Index for sustainability performance in...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 7, 2022 3:14 PM
2022-12-10 For the third year in a row, Hera has been confirmed as world leader in the Multi-Utility & Water sector, providing further recognition of the Group’s twenty-year strategy that combines...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 12, 2022 11:22 AM
For the third consecutive year, we are the top-ranking company in the Multi-Utility & Water sector of the Dow Jones Sustainability World Index for sustainability performance in all three...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 12, 2022 11:28 AM
For the third consecutive year, we are the top-ranking company in the Multi-Utility & Water sector of the Dow Jones Sustainability World Index for sustainability performance in all three...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Dec 1, 2022 12:02 PM
2022-12-01 Ascopiave partially exercised the put option on its investment in EstEnergy, selling 8% of the capital to Hera Comm, the majority shareholder. Subsequent to the transaction, the Hera...
Comunicati stampa: Price sensitive M&A Hera Spa -
Web Content Article · written-by Palvi Andrea Tonziello on-date Aug 31, 2023 10:25 AM
Increasingly sustainable trade fair events for Italian Exhibition Group (IEG), which, among the first Companies in the sector at the European level, has managed to add ISO 20121 certification to...
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Web Content Article · written-by Davide Donnarumma on-date Nov 29, 2022 3:27 PM
2022-11-29 The partnership between the two companies, which won the public tender called by Asco Holding, is a strategic milestone in the evolution of the business portfolio of the two groups in...
Comunicati stampa: Price sensitive M&A Hera Spa -
Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 10, 2022 11:15 AM
HerAcademy Workshop 2022 Programme.pdf
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 10, 2022 11:05 AM
SI Workshop - Procurements: rethinking value chains to address global crises SPAZIOHERA at the Hera Group premises Viale Carlo Berti Pichat no. 2/4, Bologna, 5th December 2022 THE PROGRAMME 2.30 pm...
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Web Content Article · written-by LUCIA ALGISI on-date Sep 29, 2023 12:45 PM
SI Workshop - Intelligence of the future: new horizons to guide the relationship between human and artificial intelligence SPAZIOHERA at the Hera Group premises Viale Carlo Berti Pichat no. 2/4,...
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Web Content Article on-date Nov 10, 2022 10:59 AM
Grande Nero Workshop - Procurements: rethinking value chains to address global crises SPAZIOHERA at the Hera Group premises Viale Carlo Berti Pichat no. 2/4, Bologna, 5<sup>th</sup> December 2022...
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Web Content Article · written-by LUCIA ALGISI on-date Nov 3, 2023 11:23 AM
HerAcademy Workshop 2023 Programme.pdf Background Paper ENG_Rita Cucchiara.pdf
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Web Content Article on-date Nov 10, 2022 9:39 AM
Analyst presentation Q3 2022.pdf
Tipologia DL: Investor -
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Web Content Article on-date Nov 9, 2022 3:50 PM
Financial highlights Ebitda* at 875 million euro (+2.4%) Net result* at 248 million euro (-5.6%) Net financial debt at 4,489 million euro, with net debt/Ebitda* at 3.62x Investments increase...
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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