The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by Davide Donnarumma on-date Jun 27, 2023 1:15 PM
No Material topics Contents of the sustainability report are identified through a process of analysis and identification of material topics for the Group and its stakeholders (materiality...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 23, 2023 10:55 AM
SI “In over 20 years, we have achieved ambitious growth and value creation goals by working to eliminate the carbon neutrality of our activities and those of our customers, the regeneration of...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 23, 2023 10:16 AM
490 https://www.youtube.com/watch?v=Zr8dzobrPUI 870
Tipologia Web Channel: Highlights -
Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 22, 2023 2:26 PM
SI Contacts Phone: +39 051 287111 Fax: 051 287525 HERA SpA Viale Carlo Berti Pichat nr. 2/4 - 40127 Bologna NO No Centrato
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 5, 2023 10:56 AM
Coupon date on June 19, 2023, and payment on June 21, 2023 The dividend, amounting to 12.5-euro cent, shows an increase over the past and in line with what had previously been announced in Annual...
Tipologia Evento: Price sensitive -
Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 15, 2023 6:00 PM
2023-06-15 Lorenzo Minganti, a non-executive and independent member of Hera S.p.A.’s Board of Directors and of the Company’s Control and Risk Committee, has announced his resignation, due to...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by Davide Donnarumma on-date Jul 18, 2023 3:21 PM
Among Italy’s top companies for the last three years, we rank second in 2023 thanks to our full and deliberate integration of sustainability policies into its business strategies and governance...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 14, 2023 11:39 AM
2023-06-14 Hera achieves second place in the overall ranking published by the index measuring the degree to which ESG factors are integrated within the governance of Italy’s top 100 listed...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by Davide Donnarumma on-date Jul 18, 2023 3:19 PM
Among Italy’s top companies for the last three years, we rank second in 2023 thanks to our full and deliberate integration of sustainability policies into its business strategies and governance...
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Web Content Article · written-by LUCIA ALGISI on-date Jun 14, 2023 12:58 PM
SI NO No HERA analyst's comments on Q1 2024 financial results.pdf Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 14, 2023 12:05 PM
SI NO No Sinistra
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jun 14, 2023 12:08 PM
SI NO No Sinistra
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Web Content Article on-date Jun 14, 2023 12:01 PM
SI NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jun 14, 2023 10:39 AM
Share Graph Share Series Share Price look-up Investment Calculator null null null null null null null null
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Web Content Article · written-by LUCIA ALGISI on-date Jul 3, 2020 8:33 AM
SI Paola Gina Maria Schwizer was born in Milan on 30 May 1965. Since 2003, she has been Professor of Economics of Financial Intermediaries at Parma University and has held the “Risk management and...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:54 AM
As of 23 May 2023, the SAP SRM supplier portal will be supported by the new Hera_Pro platform. What changes if you are already a supplier to the Hera Group? All tender procedures that started on an...
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Web Content Article · written-by LUCIA ALGISI on-date May 22, 2023 9:31 PM
SI Have you already activated your account? Sign in to the new portal. Log in NO No Centrato
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Web Content Article · written-by LUCIA ALGISI on-date May 22, 2023 9:28 PM
No <h2>Are you already a supplier to the Hera Group? Find out what changes await you</h2> All tender procedures that started before 23 May 2023 will be completed on the current ‘SAP SRM’ portal....
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 22, 2023 5:02 PM
SI If you are an existing supplier to the Hera Group To access the new platform, you just need to check the email account of the main contact person you have named in your profile. You...
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Web Content Article · written-by Palvi Andrea Tonziello on-date May 22, 2023 4:44 PM
SI NO No Centrato
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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