The Forlì remote control technology hub, the heart of Hera
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Document · written-by Davide Donnarumma on-date Jul 12, 2023 10:53 AM
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Document · written-by Palvi Andrea Tonziello on-date Nov 16, 2023 10:06 AM
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Document · written-by Palvi Andrea Tonziello on-date Nov 16, 2023 9:34 AM
CHP. 1 CHP. 2 CHP. 3 CHP. 4 CHP. 5 Supplier self-registration Become a HERA Group supplier Updated manual for registration via the new Hera_Pro platform Bologna, May 2023 CAP. 1 CAP. 2 ...
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Document · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:02 AM
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Document · written-by Palvi Andrea Tonziello on-date Nov 3, 2023 5:46 PM
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Document · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 10:14 AM
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Document · written-by Palvi Andrea Tonziello on-date Nov 15, 2023 11:02 AM
SUBJECT: CLARIFICATIONS ON THE COMPLETION OF ELECTRONIC INVOICES FOR SUPPLIES RELATED TO THE HERA GROUP'S PNRR PROJECTS In order to correctly complete the xml file for any electronic invoices...
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Document · written-by LUCIA ALGISI on-date Nov 22, 2023 12:07 PM
HERA GROUP | Analyst’s comments on 9M 2023 financial results INSTITUTE COMMENT Banca Akros "The company’s Q3 2023 results were broadly in line with our estimates; the growth in the “electricity”...
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Document · written-by THOMAS CECCONI on-date Nov 29, 2023 4:30 PM
Gender Equality Policy The Hera Group recognises the fundamental importance of gender equality. We actively promote it as one of our core values and are committed on a daily basis to creating...
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Document · written-by THOMAS CECCONI on-date Dec 4, 2023 11:40 AM
This press release is available at https://eng.gruppohera.it Gruppo Hera Giuseppe Gagliano – Director of External Relations +39 051.287595 – giuseppe.gagliano@gruppohera.it ...
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Document · written-by LUCIA ALGISI on-date Dec 12, 2023 4:04 PM
press release Modena, 12 December 2023 Modena’s Hydrogen Valley takes off: signed the memorandum of understanding centred around the IdrogeMO project of Hera Group and Snam With...
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Document · written-by LUCIA ALGISI on-date Nov 29, 2023 12:25 PM
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Document · written-by LUCIA ALGISI on-date Nov 28, 2023 3:02 PM
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Document · written-by LUCIA ALGISI on-date Dec 4, 2023 10:27 AM
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Document · written-by LUCIA ALGISI on-date Dec 4, 2023 10:49 AM
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Document · written-by LUCIA ALGISI on-date Dec 4, 2023 10:49 AM
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Document · written-by LUCIA ALGISI on-date Dec 4, 2023 10:53 AM
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Document · written-by LUCIA ALGISI on-date Dec 4, 2023 10:54 AM
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Document · written-by LUCIA ALGISI on-date Dec 4, 2023 10:59 AM
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Document · written-by LUCIA ALGISI on-date Nov 29, 2023 10:17 AM
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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