The Forlì remote control technology hub, the heart of Hera
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Web Content Article · written-by LUCIA ALGISI on-date Jun 19, 2024 11:15 AM
2024-06-19 Press_Hera_ESG.jpg For the fourth consecutive year, the Group is on the podium of the overall index ranking, which rewards Italian companies that stand out for integrating ESG factors...
Comunicati stampa: Hera Spa Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date Jun 11, 2024 1:21 PM
2024-06-11 The Hera Group, through its subsidiary operating in the natural gas distribution sector, strengthens its presence in the area served centrata This morning, at the Hera Group’s...
Comunicati stampa: Hera Spa M&A Price sensitive -
Web Content Article · written-by LUCIA ALGISI on-date May 15, 2024 11:00 AM
2024-05-15 Kindly note that as of today the minutes of the Shareholders Meeting held on 30 April 2024, as well as the articles of association containing the amendments approved by the...
Comunicati stampa: Shareholders’ meeting Price sensitive Hera Spa -
Web Content Article · written-by LUCIA ALGISI on-date May 15, 2024 10:22 AM
Through its subsidiary Inrete Distribuzione Energia, the Group was awarded the tender for the gas distribution plants and network serving the municipality of Argenta in Ferrara area
Comunicati stampa: Price sensitive M&A Hera Spa -
Web Content Article · written-by LUCIA ALGISI on-date May 14, 2024 9:37 AM
2024-05-14 The consolidated quarterly report at 31 March shows improvement in the main operating and financial indicators. The Group’s financial solidity and commitment to sustainability and the...
Comunicati stampa: Price sensitive Financial Results Hera Spa -
Web Content Article · written-by ANDREA GUERCI on-date Apr 29, 2024 6:29 PM
The Group continues along its path of uninterrupted growth, closing 2023 with record performance in the main operating and financial indicators, thus constantly creating value for its stakeholders.
Comunicati stampa: Shareholders’ meeting Hera Spa Price sensitive SOTTOSCRIZIONI ALERT: Price sensitive press release -
Web Content Article · written-by LUCIA ALGISI on-date Apr 24, 2024 4:26 PM
The multiutility confirms itself among Italy’s most outstanding operators, securing the first and third positions, with reference to all macro-indicators, as proof of the very high standards...
Comunicati stampa: Hera Spa Other press releases -
Web Content Article · written-by LUCIA ALGISI on-date Apr 8, 2024 3:42 PM
2024-04-08 Kindly note that the following documents, approved by the Hera S.p.A. Board of Directors, have been made available to the public at company headquarters, on the website...
Comunicati stampa: Other press releases Hera Spa
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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