The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date Jun 28, 2019 3:05 PM
2019-06-28 hasi_wr_870.1561725495.jpg As of 1 July 2019, the Tuscan company Waste Recycling, with its three multifunctional areas in the province of Pisa, joins Herambiente Servizi Industriali...
Comunicati stampa: Hera Spa Research and Development Sustainability -
Web Content Article on-date Jun 17, 2019 7:35 PM
2019-06-17 GH_ASCOPIAVE_870.1565011002.jpg The business partnership, through the joint venture EstEnergy, involves over 1 million customers, with the new entity's overall value coming to 864.5...
Comunicati stampa: Hera Spa Research and Development -
Web Content Article on-date Mar 1, 2019 1:06 PM
2019-03-01 Potentialpark_870.1551441116.png For the third consecutive year, the multiutility is awarded by major Swedish research company Potentialpark for being the most "talent friendly" company...
Comunicati stampa: Hera Spa Research and Development -
Web Content Article on-date Feb 26, 2019 12:04 PM
2019-02-26 ATR_CMV_870.1551343251.png The last formal step on today's date for the integration of the natural gas distribution activities of Inrete and CMV Servizi and the energy sale activities of...
Comunicati stampa: Hera Spa Products/Services -
Web Content Article on-date Feb 21, 2019 3:34 PM
2019-02-21 top_utility_870.1550754098.png The prize was given today in Milan at the seventh edition of the award, which analyses and enhances the performances of the most important public service...
Comunicati stampa: Hera Spa Research and Development -
Web Content Article on-date Jan 29, 2018 3:43 PM
2018-01-29 Tomaso_Tommasi_di_Vignano.1509632134.1534410649.jpg After Ravenna, Imola, Modena, Udine and Pisa, the travelling exhibition of Hera Group comes to the city tomorrow, to coincide with...
Comunicati stampa: Hera Spa Products/Services Sustainability -
Web Content Article on-date Oct 25, 2017 4:24 PM
2017-10-24 Cogen870.1533211062.jpg Hera's new cogeneration plant opened today in the Borgo Panigale-Reno district. It has the capacity to provide electricity and hot water to 8,000 houses, and is...
Comunicati stampa: Hera Spa Research and Development Products/Services Sustainability -
Web Content Article on-date Oct 9, 2017 3:36 PM
2017-10-09 digielode_870.1508943636.1533211995.jpg The new Hera Group's project, with the involvement of families and citizens, aims to equip schools with new digital equipment...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Sep 20, 2017 3:13 PM
2017-09-20 2.1505979023.1533212729.jpg Free and easy to use, the multiutility's new app is now available to help customers manage services, supplies and other aspects of their relationship with...
Comunicati stampa: Hera Spa Products/Services -
Web Content Article on-date Jun 19, 2017 9:19 AM
2017-06-19 870.1500390469.jpg With years of excellent results behind it, Hera renews its commitment to outstanding potable water quality and, together with the Istituto Superiore di Sanità (Higher...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Jun 7, 2017 9:46 AM
2017-06-06 Italy's Minister for the Environment speaks at the conference on the circular economy - organised by Hera as one of several G7-related events - and cites the good progress being made by...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date May 8, 2017 11:14 AM
2017-05-04 Free and open to all, the exhibition of artwork produced using waste materials can be visited from 5 to 21 May in the halls of Palazzo Rasponi. The Hera Group project, carried out in...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Jan 13, 2017 12:13 PM
2017-01-11 870_Aliplast.1484218019.jpg The company based in Ospedaletto di Istrana (Treviso), a national centre of excellence in plastic recycling, joins the Hera Group, which thus confirms its...
Comunicati stampa: Hera Spa Research and Development Products/Services Sustainability -
Web Content Article on-date Jan 13, 2017 11:59 AM
2017-01-11 208_tommasi_venier.1484133524.jpg Solidly based on data from the 2016 forecast, the new Plan confirms the Group's track record of growth and responds to the most recent changes in the...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Jan 11, 2017 9:46 AM
2017-01-04 vvvv.1483537355.1484124396.jpg The multiutility company comes into line with the best practices of important international groups and, in accordance with EU objectives and the UN agenda,...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Nov 22, 2016 10:21 AM
2016-11-21 _870.1479742296.1479806595.JPG The Oscars of online communications have been awarded. The multiutility company's website placed second, preceded only by Snam. The award is based on a...
Comunicati stampa: Hera Spa Sustainability SOTTOSCRIZIONI ALERT: Analyst Consensus -
Web Content Article on-date Nov 9, 2016 5:34 PM
2016-11-08 11_870x320_cs_s1.1479113984.jpg The multiutility company forges ahead of the European agenda on the circular economy and, at Ecomondo, it presents the new editions of its sustainability...
Comunicati stampa: Hera Spa Products/Services Sustainability -
Web Content Article on-date Nov 10, 2016 9:25 AM
2016-11-09 09_870x320_cs_s1.1479114547.jpg At Ecomondo the Hera Group is hosting an exhibition of students from the Florence Academy of Fine Arts: 10 portraits of famous people made of industrial...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Nov 14, 2016 10:22 AM
2016-09-21 Lucrezia_Reichlin_870x320_cs_s1.1479115494.jpg The well-known economist commented on the issue of recovery during the conference dedicated to the presentation of the HERA Group's...
Comunicati stampa: Hera Spa Sustainability -
Web Content Article on-date Sep 23, 2016 5:56 PM
2016-09-20 In_buone_acque_870x_s1.1474534610.1479115082.jpg "In buone acque" ("In good waters"), the complete screening of the Group's water cycle, which provides a snapshot of all of its services,...
Comunicati stampa: Hera Spa Sustainability
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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