The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date Apr 5, 2016 10:44 AM
2016-04-05 Publication of draft Separate and consolidate financial statements [block]div:row-fluid::db:hr_ir::box:58[/block] The dossier containing the draft Separate and Consolidated Financial...
Comunicati stampa: Shareholders’ meeting Price sensitive Financial Results -
Web Content Article on-date Mar 21, 2016 5:44 PM
2016-03-22 Interactive annual report 2015 The year comes to a close with growth in all main indicators, thanks to the Group's solid business model and its constantly and continuously improving...
Comunicati stampa: Price sensitive Financial Results -
Web Content Article on-date Mar 10, 2016 5:20 PM
2016-03-10 riunione_.1469543703.jpg Hera Group reinforces its presence in Abruzzo thanks to the acquisition tender for the gas and electricity sales company held by the Municipality of Giulianova....
Comunicati stampa: Price sensitive M&A -
Web Content Article on-date Mar 7, 2016 3:07 PM
2016-03-07 hera_luce.1469541514.jpg The deal will guarantee significant benefits for Municipalities served by Hera Luce, estimated at savings for at least 60% in costs for electricity consumed and...
Comunicati stampa: Price sensitive Financial Results -
Web Content Article on-date Mar 16, 2022 1:54 PM
2016-02-23 campri_s1.1468598360.jpg This year once again, the research company Potential Park ranked Hera Group among the top ten companies in Italy which are "gaining" recent graduates looking for...
Comunicati stampa: Sustainability Hera Spa -
Web Content Article on-date Mar 16, 2022 1:49 PM
2016-02-19 BLQ_COPERNICO_1_4745_s1.1468599028.jpg The "absolute" Top Utility award went to Marche Multiservizi, a subsidiary of the HERA Group operating in the province of Pesaro-Urbino. For its...
Comunicati stampa: Sustainability Hera Spa -
Web Content Article on-date Mar 16, 2022 1:43 PM
2016-01-28 The "absolute" Top Utility award went to Marche Multiservizi, a subsidiary of the HERA Group operating in the province of Pesaro-Urbino. For its part, Hera was recognised for its...
Comunicati stampa: Sustainability Hera Spa -
Web Content Article on-date Jan 25, 2016 4:48 PM
2016-01-26 sede_HERA.1469540900.jpg Calendar of events CALENDAR OF EVENTS (*) We here by communicate, in accordance with art. 2.6.2. (Required reporting) of the "Rules of the markets organized and...
Comunicati stampa: Price sensitive Financial Results -
Web Content Article on-date Jan 11, 2016 10:44 AM
2016-01-11 bp to 2019 eng.png A Plan once again envisaging growth, aimed at a 2019 EBITDA of over € 1 billion. Development to be based on a balanced mixture of internal growth and M&A, including...
Comunicati stampa: Price sensitive M&A
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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