The Forlì remote control technology hub, the heart of Hera
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Web Content Article on-date May 5, 2016 4:09 PM
Again this year, the HERA Group will be attending with its own stand the Career Day organised by the University of Modena and Reggio Emilia (UNIMORE) in collaboration with the Regional Authority...
Tipologia Evento: Job and Training -
Web Content Article on-date May 5, 2016 4:06 PM
Again this year, the Hera Group will be attending with its own stand the Ferrara Career Day, an initiative organised by the Departments of Engineering, Economics, Mathematics and Computer Science,...
Tipologia Evento: Job and Training -
Web Content Article on-date May 5, 2016 4:01 PM
The Hera Group will be attending the Career Day organised by the Department of Computer Science, Science and Engineering (DISI) at the University of Bologna, which will be held on Wednesday 10 May...
Tipologia Evento: Job and Training -
Web Content Article on-date Apr 11, 2016 2:28 PM
This year again, the Hera Group will have its own stand at Career Day organisedby the University of Trieste, an event aimed at creating a meeting point between undergraduates and businesses. The...
Tipologia Evento: Job and Training -
Web Content Article on-date Jun 10, 2015 11:54 AM
Protected Safe Bathing Area With a unique event in Italy Tuesday, 23 JUNE 2015 VIA FIUMICINO s.n.c., SANTA GIUSTINA DI RIMINI 10.30 am WITH THE PARTICIPATION OF: Andrea Gnassi, Mayor of Rimini...
Tipologia Evento: Corporate -
Web Content Article on-date May 26, 2015 12:49 PM
The event will take place from 11:45 to 13:15, at the HerAcademy Learning Center (HerAcademy room), in Viale Carto Berti Pichat 2/4 in Bologna, and will mark the conclusion of the first three-year...
Tipologia Evento: Job and Training -
Web Content Article on-date Feb 17, 2015 10:42 AM
Hera group will have its own stand at the first edition of "MOREjobs - Career Day UNIMORE", an event organised by the University of Modena and Reggio Emilia and aimed at bringing graduates and...
Tipologia Evento: Job and Training -
Web Content Article on-date Feb 17, 2015 11:29 AM
Hera Group will have its own stand at the placement event "Job Day Ingegneria ed Economia @ Unife", organised by the University of Ferrara and aimed at bringing together businesses and students and...
Tipologia Evento: Job and Training -
Web Content Article on-date Mar 5, 2015 4:46 PM
The 8-hour course will take place on Monday 9 March 2015 and has been laid on courtesy of the participation of Philips and in conjunction with the national agency for new technologies, energy and...
Tipologia Evento: Job and Training -
Web Content Article on-date Feb 17, 2015 11:46 AM
This year too, Hera Group will have its own stand at Career Day in Bologna, an event aimed at bringing together graduates and businesses. The initiative, organised by the University of Bologna, in...
Tipologia Evento: Job and Training
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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