The Forlì remote control technology hub, the heart of Hera
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Web Content Article · By Palvi Andrea Tonziello On Aug 4, 2020 5:25 PM
An investment of Euro 37 million. A plant that disposes of 100 thousand tonnes of organic waste produced by separate waste collection and another 35 thousand tonnes coming from green waste and...
circulareconomy Categoria Progetto: Heratech Project Innovation -
Web Content Article On Aug 4, 2020 5:20 PM
District heating is already in itself a "sustainable" and environment-friendly solution, because it can guarantee better performance than traditional domestic boilers. In addition, the plant...
Categoria Progetto: Heratech Project Energy Efficiency -
Web Content Article · By LUCIA ALGISI On Aug 4, 2020 4:49 PM
Rimini's beaches will be 100% fit for swimming thanks to the Rimini Optimised Seawater Protection Plan (Piano di Salvaguardia della Balneazione Ottimizzato - PSBO). Discover the most important...
psbo Categoria Progetto: Heratech Project Circular Economy Water Project -
Web Content Article On Aug 4, 2020 3:32 PM
Thanks to Imola's cogeneration plant, which produces electricity and heat from a single source, the city and its district are completely self-sufficient in case of blackouts. Find out more about...
Categoria Progetto: Heratech Project
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How do we monitor 6,600 plants and over 67,000 km of networks? With our Forlì Remote Control Technological Hub, which monitors operation in real time to detect failures and malfunctions of aqueducts, sewers, and energy distribution networks. It's a real engine that powers Hera's operation: discover all its numbers.
To run efficiently, cars need an engine that works optimally. Hera's engine is its Forlì Remote Control Technological Hub. This facility is unique in Italy and among the most advanced in Europe. It controls and monitors more than 6,600 plants and 67 thousand km of networks.
Our sophisticated IT system enables us to remotely control the water, sewerage, gas, and district heating distribution networks in real-time, and covers Hera Group's entire service area. It enables us to continuously monitor malfunctions or failures and take direct action on the systems.
In a control room of over 400 square meters, a team of 68 professionals controls the networks thanks to 130 monitors, 34 operating stations, and ten process engineering stations. Also, a giant 60 m2 screen enables operators to view networks and plants in real-time, monitoring them also using precise 3D representations, in addition to all the network operating parameters. The control room, the "heart" of Forlì's technological centre, receives over 9 million pieces of information daily through 360 thousand sensors installed throughout the local area. Every day, its operators handle about 8 thousand events or alarms coming from the field, with a broad range of criticality levels.
The synergy between networks and the remote control centre is also ensured by the technical call centre, that supports the emergency response service, and handles around 340 thousand incoming calls per year, equal to an average of over 920 per day, and around 150 thousand outgoing calls. Thanks to the information received in real-time and the very detailed graphical representations, our technicians can immediately assess the extent of each report and activate the necessary actions, such as local emergency services.
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