Robotics at the service of humankind
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Sustainable management of water resources: reducing water consumption Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Glossary Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si From water cycle to water services through integrated management Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Hera's commitment beyond quality Bianco Si ACQUA
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Web Content Article on-date Jul 9, 2020 12:40 PM
Si Compliance of water to regulations Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:24 PM
Si Introduction Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si The checks that ensure good clean water Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Tap water is good and guaranteed: quality data Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 7:39 PM
Si Hera mains water service Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 7:40 PM
Si Distribution: water in the right place at the right time Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 7:40 PM
Si About Romagna Acque-Società delle Fonti Bianco Si ACQUA
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Web Content Article on-date Jul 9, 2020 12:02 PM
Si The quality control activities by local health authorities in the Emilia-Romagna Region Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 7:40 PM
Si Purification: when water becomes good to drink Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Appendix: parameters listed in this report Bianco Si ACQUA
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Web Content Article on-date Jul 9, 2020 12:01 PM
Si Hera's Laboratory System Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 7:40 PM
Si The managed aqueduct Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Drinking tap water has economic and environmental advantagess Bianco Si ACQUA
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 2, 2020 10:00 AM
No Herambiente: solutions for your business The Herambiente Group is the waste treatment leader in Italy. Its role has been consolidated over the years thanks to our companies that operate on the...
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Web Content Article on-date Oct 13, 2020 10:15 AM
No The Waste Management System (SGR) Our Waste Management System (SGR) features the following main services: The different collection solutions Area collections: addressed to household users...
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Web Content Article on-date Jul 8, 2020 3:51 PM
No Aliplast: rethink, recycle, resource In 2017 Herambiente's strong propensity for the circular economy and environmental protection led it to acquire Aliplast, a centre of excellence in Italy in...
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Web Content Article · written-by Davide Donnarumma on-date Jul 8, 2020 1:25 PM
SI Quality of separate waste collection and drinking water have always been key themes in the activity of the Hera Group, and which is why the Group publishes 2 thematic reports to account for its...
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Web Content Article on-date Jul 8, 2020 11:58 AM
SI NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 11:42 AM
SI Page update 3 July 2024 NO No Sinistra
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Web Content Article on-date Jul 8, 2020 11:34 AM
SI The new plastic economy: Hera at the forefront Hera is the only Italian utility that participates in the Ellen MacArthur Foundation's New Plastics Economy Global Commitment, an international...
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Web Content Article on-date Jul 8, 2020 11:32 AM
SI In 2017, the European Union approved a package of measures to transition towards a circular economy, that sets three goals for municipal waste. With only 3% of waste going to landfills, Hera's...
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Web Content Article on-date Jul 8, 2020 11:28 AM
SI Properly separating waste yields environmental benefits, but also economic ones! Separate waste collection, in fact, helps the “green economy” sector that recovers and recycles waste. The 213...
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Web Content Article · written-by ELENA FARRE on-date Jul 8, 2020 11:39 AM
CERTIFICATIONS The following are the certificates of the Management Systems of the Group companies: Certificate Hera SpA.zip Certificate INRETE Distribuzione Energia S.p.A..zip Certificate...
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Web Content Article on-date Jun 11, 2021 9:24 AM
No Quality and sustainability policy
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Web Content Article · written-by LUCIA ALGISI on-date Nov 23, 2020 3:49 PM
PERSONAL DATA PROTECTION POLICY Commitment to protect the personal data of all individuals by guaranteeing the confidentiality of their personal and private life and respecting their identity and...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 23, 2020 3:48 PM
grande Quality and sustainability policy As part of a multi-business growth strategy based on the Group's values, it defines a set of principles to adopt and implement, in balanced objectives for...
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Web Content Article on-date Jun 11, 2021 9:30 AM
Quality and sustainability policy As part of a multi-business growth strategy based on the Group's values, it defines a set of principles to adopt and implement, in balanced objectives for...
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Web Content Article · written-by THOMAS CECCONI on-date Nov 24, 2023 3:46 PM
GENDER EQUALITY POLICY The Hera Group's "Gender Equality Policy" sets out the principles and guidelines that define the Company's commitment to issues related to gender equality and equal...
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Web Content Article on-date Jul 8, 2020 11:26 AM
SI The law states that the contributions operators and municipalities receive from Conai and revenues derived from the sale of materials must be deducted from the separate waste collection costs...
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Web Content Article on-date Jul 8, 2020 11:28 AM
Assemblea dei Soci Hera: approvati bilancio di esercizio 2018 e dividendo in crescita a 10 centesimi
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Web Content Article on-date Jul 8, 2020 11:23 AM
Conai (Consorzio nazionale imballaggi, the national packaging consortium) was founded in 1997 to achieve packaging material recovery and recycling targets. It is a private, non-profit consortium of...
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Web Content Article on-date Jul 8, 2020 11:20 AM
Group Policies Hera Group recognises as a strategic choice, the introduction of an increasingly integrated Management System, which is also useful for implementing the certifications of reference...
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Web Content Article on-date Jul 8, 2020 11:21 AM
Procedure for participation and voting by proxy Right to ask questions before the Shareholders' Meeting Right to make additions to the agenda and submit proposals for approval Information as to...
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Web Content Article on-date Jul 8, 2020 11:19 AM
SI Page updated 8 April 2019 NO No Sinistra
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Web Content Article on-date Jul 8, 2020 11:18 AM
SI We hereby announce that a note of convocation has been published on the Company's website (www.gruppohera.it) for the Ordinary Shareholders Meeting convened at the registered office of Hera...
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Web Content Article on-date Jul 8, 2020 11:03 AM
SI Page update 15 February 2021 NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 11:03 AM
SI The Hera Group over time The story of our continuous growth The open model has meant that, in over 20 years, other companies have joined the Group, taking our workforce to over 9,900 employees....
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Web Content Article on-date Jul 8, 2020 10:52 AM
Si Shareholders' meeting of 30 April 2019 Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 10:35 AM
SI DATA MAIN THEMES POOL RESULTS PRESS RELEASE MINUTES DOCUMENTS 27/04/2023 Financial statements as at 31 December 2022 of Hera S.p.A.: related and consequent resolutions. Presentation of the...
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Web Content Article on-date Jul 8, 2020 10:33 AM
Si Archive Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 8:27 PM
Breathing new life into plastic with Aliplast
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 7, 2020 8:17 PM
SI Cookies disabled - content not available Together to Build the Future Every day we face small and big challenges that we can only win together with others. NO No Sinistra
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Jul 7, 2020 3:37 PM
No Energy transition and renewables Climate change mitigation Energy - Pursuing carbon neutrality The development of photovoltaics in landfills In July 2023, the new photovoltaic system in...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 8:18 AM
No Innovation and digitalisation Economic growth and social inclusion Job creation and development of new skills Local areas (and Businesses) – Enabling resilience and innovation “Il...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 8:32 AM
No People Sustainability in managing human resources Circularity, resilience and sustainability also at Hera Group premises 2023 began with the launch of the new integrated maintenance contract...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 3:42 PM
No Transition towards a circular economy Sustainable management of water resources Protection of air, land, and biodiversity Environment - Regenerating resources and closing the circle European...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Jun 22, 2021 2:27 PM
No Customers Customers Green community rewards sustainable solutions #genHERAZIONI is the free and open to all customers and residents loyalty programme, which rewards the sustainable actions of...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 8, 2020 8:31 AM
No Service quality <br>NexMeter: the 4.0 gas meter with advanced safety features Service safety and continuity <br>Artificial intelligence to reduce gas leaks Customers The new gas meter 4.0...
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Web Content Article · written-by ANDREA DE CRESCENZO on-date Jul 8, 2020 8:34 AM
No Suppliers Sustainability in the supply chain Circular economy in the supply chain Also in 2023, consistently with the “Resolve” model proposed by the Ellen Mac Arthur Foundation, the Hera Group...
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Web Content Article on-date Jul 7, 2020 3:36 PM
No Procedure for participation and voting by proxy (updated following the publication of the supplement to the 3 April 2020 convocation notice) Right to ask questions before the Shareholders'...
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Web Content Article on-date Jul 7, 2020 3:31 PM
Lists of Board of Statutory Auditors candidates: List n. 1 MAJORITY LIST - Public Bodies (1).pdf List n. 2 MINORITY LIST - GSGR S.p.A List n. 3 MINORITY LIST - Studio Trevisan .pdf
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Web Content Article on-date Jul 7, 2020 3:23 PM
Lists of BoD candidates: List n. 1 MAJORITY LIST - Public Bodies.pdf List n. 2 MINORITY LIST - GSGR S.p.A.pdf List n. 3 MINORITY LIST - Studio Trevisan.pdf
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 3:21 PM
SI Hera’s plants and the efficient use of water resources We manage the integrated water services in 228 Municipalities and understand how precious water is; for us, "sustainable management" means...
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Web Content Article on-date Jul 7, 2020 3:14 PM
Documents about shareholders' meeting of 29 April 2020 Report of the Board of Directors on the issue at item 1 on the agenda - Extraordinary Session.pdf Report of the Board of Directors on the...
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Web Content Article on-date Jul 7, 2020 3:11 PM
Shareholders meeting notice.pdf Integration to the notice calling the Shareholders Meeting.pdf Minutes of the ordinary shareholders meeting.pdf Summary statement on voting for the items on the...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:58 PM
SI Our approach to 'Creating Shared Value' also includes a practical measurement system: the measurement of the "shared value" Ebitda - Gross Operating Margin - generated during the year by our...
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Web Content Article on-date Jul 7, 2020 2:57 PM
Si How we measure Shared Value Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:41 PM
SI We are always at your side At Hera, we know how important it is to receive assistance from competent experts. "Client Technical Services" is formed by a team of highly specialized people who...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:28 PM
No Public lighting Telecoms Hera Luce is the public lighting company of the Hera Group. It designs, builds, maintains and operates public lighting systems, creating safety for the local area and...
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Web Content Article on-date Jul 7, 2020 2:27 PM
Si Public lighting and telecommunications Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 1:33 PM
Publication of remit data In compliance with the provisions of Regulation (EU) No. 1227/2011 of the European Parliament and of the Council of 25 October 2011 on wholesale energy market integrity...
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Web Content Article on-date Jul 7, 2020 1:31 PM
The wholesale energy market Hera Trading is the Group company that operates on the wholesale gas and electricity markets. It was created in 2004 by spinning off the Purchasing Department of Hera...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 1:14 PM
No Bologna Ferrara Forlì-Cesena Imola-Faenza-Castel Bolognese Modena Ravenna Plants 9 District heating systems: Cogen-Barca, Ecocity (Casalecchio), Navile, CAAB-Pilastro (Granarolo), Fossolo,...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 1:12 PM
No Data The numbers District heating: energy sold and volume served 2023 Thermal energy sold (MWh) 406.634 Volumes served (thousands of m3) 23.312 Housing unit equivalents served (no.) 97.135...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 12:55 PM
SI District heating systems To save primary energy and increase energy efficiency, the HERA Group, in line with its mission of sustainable development, is highly committed to researching and...
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Web Content Article on-date Jul 7, 2020 12:07 PM
Si Plants Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 12:05 PM
In good waters report
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 12:00 PM
SI Hera for a sustainable water service Hera Group manages the Integrated Water Service in part of the Emilia Romagna region (under Hera SpA management), part of the Friuli - Venezia Giulia and...
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Web Content Article on-date Jul 7, 2020 11:30 AM
Si Editorial publications Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 11:27 AM
Financial results and Report Brochure Books Other publications null null null null null null null null null null null null Financial results as of 31/12/2020 Sustainability report 2020 Full version...
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Web Content Article on-date Jul 7, 2020 11:03 AM
Grande The new sustainability report approved on 27 March by the Board of Directors of Hera Spa has been published. The Group centres the report on the creation of shared value and the 2030 UN...
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Web Content Article on-date Jul 7, 2020 11:04 AM
Grande Through this project, the Hera Group has recovered from its company canteens more than 91,000 meals not consumed and donated to non-profit organizations, thus enabling them to make an...
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Web Content Article on-date Jul 7, 2020 11:05 AM
Grande The Hera Group has published a new report in which the engagement of customers, associations and individuals is put at the centre, describing the many projects through which the company...
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Web Content Article on-date Jul 7, 2020 11:06 AM
Grande Recently started in Bologna and Rimini, in 2018 this model was applied to the areas of Ferrara and Ravenna, involving 24 representatives of the local communities in 10 meetings, for a total...
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Web Content Article on-date Jul 7, 2020 11:08 AM
Grande In Bologna, buses and taxis run on Hera biomethane Leggi
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Web Content Article on-date Jul 7, 2020 11:09 AM
Grande News from the Hera Group: an increasingly smart way of paying bills Leggi
Asset Publisher
Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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