Robotics at the service of humankind
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Web Content Article on-date Jul 10, 2020 1:12 AM
MAIN ENERGY-SAVING MEASURES COMPLETED AND PLANNED FOR THE 2016-2020 PERIOD # PROVINCE MUNICIPALITY COMPANY PLANT TYPE MEASURE FUEL SAVED YEAR OF CONSTRUCTION SAVINGS IN TOE PER YEAR 1 Modena Modena...
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Web Content Article on-date Jul 10, 2020 1:01 AM
870 measures, saving of 1.05 million toe from the year of implementation to 2021, equal to the consumption of 668 thousand households. ENERGY EFFICIENCY IMPROVEMENT MEASURES FROM 2007 TO 2021 ...
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Web Content Article on-date Jul 9, 2020 6:44 PM
Energy efficiency improvement measures from 2007 to 2021 Hera for energy efficiency Main consumption centres The toe (tonne of oil equivalent) is the conventional unit of measure for primary energy...
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Web Content Article on-date Jul 9, 2020 6:39 PM
The Group’s focus on energy efficiency is reflected by having achieved ISO 50001 certification for the energy management systems for eight companies of the Group: AcegasApsAmga Spa, AcegasApsAmga...
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Web Content Article on-date Jul 9, 2020 6:14 PM
The Group's energy performance can be represented by certain indicators that express its progress and prospective targets and outline the company's savings strategies. Comparing energy consumption...
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Web Content Article on-date Jul 9, 2020 6:13 PM
Hera for companies: putting our know-how at the disposal of local businesses Hera Group promotes energy efficiency also by cooperating with other companies. In such cases, Hera's team puts its...
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Web Content Article on-date Jul 9, 2020 6:11 PM
The White Certificates mechanism was introduced in Italy in 2005 as an energy efficiency incentive and is based on Energy Efficiency Credits (EECs) that are linked to an economic value. These...
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Web Content Article on-date Jul 9, 2020 5:59 PM
SI NO No Sinistra
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Web Content Article on-date Jul 9, 2020 5:59 PM
Reference Scenario Global temperatures are constantly rising, severely impacting the environment, health and the economy. Efforts to reduce emissions are proving ineffective in limiting the...
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Web Content Article on-date Jul 9, 2020 5:56 PM
Energy efficiency improvement Energy efficiency is one of the most critical global challenges, and countries around the world are setting several goals to address it. In 2018, with the update of...
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Web Content Article on-date Jul 9, 2020 5:54 PM
Hera Shareholders Meeting: corporate offices renewed and 9 cent dividend approved Hera Shareholders Meeting: corporate offices renewed and 9 cent dividend approved Number of directors passes from...
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Web Content Article on-date Jul 9, 2020 5:51 PM
SI The Ordinary Shareholders Meeting took place at the registered office of Hera S.p.A. - Viale C. Berti Pichat n. 2/4, Bologna, on 27 April 2017 at 10:00 in a single call. The following items were...
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Web Content Article on-date Jul 9, 2020 5:42 PM
Si An energy saving tool: WHITE CERTIFICATES Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:43 PM
Si In short: OUR COMMITMENT Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:24 PM
Si What can we do together Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:05 PM
Si Why this report Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:18 PM
Si Our commitment Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:21 PM
Si Scenario analysis and climate strategy Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:42 PM
Si Hera: supporting companies and households: COOPERATION AND CLOSENESS Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:43 PM
Si Enhancing energy efficiency: RESULTS ACHIEVED Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:42 PM
Si Hera's actions to reduce CO2 emissions: OUR COMMITMENT Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:22 PM
Si Results and targets Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:09 PM
Si Glossary Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:11 PM
Si Energy and climate commitment timeline Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:43 PM
Si Where we are today: OUR RESULTS Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 10:26 PM
No Hera for energy efficiency Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:00 PM
Si Commitment for energy and climate Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:42 PM
Si A challenge for everyone that benefits us all: THE SCENARIO Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 10:25 PM
Si Energy efficiency improvement measures from 2007 to 2021 Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 10:26 PM
Si Main consumption centres Bianco Si CASA
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Web Content Article on-date Aug 25, 2021 2:13 PM
Si Italian and European climate targets Bianco Si CASA
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Web Content Article on-date Jul 9, 2020 5:34 PM
SI Appointment of the Board of Directors and the Boad of Statutory Auditors In appointing the Board of Directors, reference is made to Article 17 of the Articles of Association, as amended by the...
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Web Content Article on-date Jul 9, 2020 5:33 PM
Si Shareholders’ Meeting of 27 April 2017 Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 9, 2020 5:25 PM
SI In this section you will find public procedures for the purchase of goods, services and work with a value equal to or higher than the EU thresholds set for the specific sector (ordinary sectors,...
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Web Content Article on-date Jul 9, 2020 5:16 PM
SI Number of directors passes from 14 to 15, with an additional member representing minority shareholders. Increased presence of women in the Board of Directors and the Board of Statutory Auditors....
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Web Content Article on-date Jul 9, 2020 5:12 PM
Si Hera Shareholders Meeting: corporate offices renewed and 9 cent dividend approved Bianco Si GRUPPO
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Web Content Article on-date Jul 9, 2020 4:59 PM
Si Supplier helpdesk Bianco Si GRUPPO
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Hera Shareholders Meeting: 2017 financial statements and dividends rising to 9.5 cent/share approved
Web Content Article on-date Jul 9, 2020 4:44 PM
Watch the Executive Chairman's comments to the 2017 financial results SI mprovement seen in all operating-financial and sustainability indicators, with results exceeding expectations and a renewed...
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Web Content Article on-date Jul 9, 2020 4:42 PM
Si Hera Shareholders Meeting: 2017 financial statements and dividends rising to 9.5 cent/share approved Bianco Si GRUPPO
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Web Content Article on-date Jul 9, 2020 4:32 PM
assemblea_2019_110x150.1566892726.jpg press_release_hera_shareholders_meeting_2018.1524735826.pdf Hera Shareholders Meeting: 2017 financial statements and dividends rising to 9.5 cent/share...
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Web Content Article on-date Jul 9, 2020 4:28 PM
SI NO No Sinistra
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Web Content Article on-date Jul 9, 2020 4:16 PM
SI Aquifer An aquifer is defined as a water deposit that collects in porous layers of the subsoil consisting of e.g. sands and gravels. It is fed by rainwater that infiltrates the ground. Aquifer...
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Web Content Article on-date Jul 9, 2020 4:05 PM
SI Total alkalinity and Bicarbonate alkalinity The term ‘alkalinity’ refers to the quantity of salts with alkaline properties dissolved in the water. It indicates the capacity of the water to react...
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Web Content Article on-date Jul 9, 2020 4:11 PM
SI Dear Shareholders, you are called to an Ordinary Shareholders Meeting at the registered office of Hera S.p.A. - Viale C. Berti Pichat n. 2/4, Bologna - in the "Spazio Hera" area - on 26 April...
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Web Content Article on-date Jul 9, 2020 4:02 PM
SI In 2020, Hera has continued to investigate the field of Emerging Contaminants. These are biologically active substances of anthropic origin such as medicines, psychoactive substances associated...
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Web Content Article on-date Jul 9, 2020 4:00 PM
Hera's commitments for the circularity and reuse of water and to respond to the UN’s call to action The scenario +55%: global freshwater demand growth expected between 2010 and 2050 (FAO) 87...
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Web Content Article on-date Jul 9, 2020 3:43 PM
Si Shareholders' meeting of 26 April 2018 Bianco Si GRUPPO
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Web Content Article on-date Jul 9, 2020 3:39 PM
The Hera Group's technological research and innovation projects investigate new aspects of the integrated water service. Hera continues its work on Emerging Contaminants to improve water quality In...
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Web Content Article on-date Jul 9, 2020 3:36 PM
To explore the relationship between water consumption and health aspects, we interviewed doctors and nutritionists in past editions of “In buone acque”. Below are some of the answers to the most...
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Web Content Article on-date Jul 9, 2020 3:34 PM
SI Bottled water and the environment: have you ever thought about it? Italy is the leading country in the world in terms of consumption of bottled mineral water, with a consumption of 200 litres...
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Web Content Article on-date Jul 9, 2020 3:29 PM
SI Quality comparison between water distributed by the HERA Group and bottled mineral water Mineral waters (concentrations stated on bottle labels: min-max) Hera and USL analysis (relevant...
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Web Content Article on-date Jul 9, 2020 3:28 PM
Si Quality comparison between water distributed by the Hera Group and bottled mineral water Bianco Si ACQUA
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Web Content Article on-date Jul 9, 2020 3:18 PM
SI The multi-utility, included in the FTSE MIB as of 18 March 2019, improved all its main operating-financial and sustainability indicators, with results exceeding expectations and Ebitda amounting...
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Web Content Article on-date Jul 9, 2020 3:17 PM
Si Hera Shareholders Meeting: 2018 financial statements and dividend increasing to 10 cents approved Bianco Si GRUPPO
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Web Content Article on-date Jul 9, 2020 3:04 PM
Hera Shareholders Meeting: 2018 financial statements and dividend increasing to 10 cents approved 20190430_CS_Assemblea_Soci_Hera_eng.1556625182.pdf Hera Shareholders Meeting: 2018 financial...
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Web Content Article on-date Jul 9, 2020 1:44 PM
SI Tap water quality is described via a table that shows relative values for some parameters. The considered parameters allow mains water to be characterised from a qualitative standpoint. Where...
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Web Content Article on-date Jul 9, 2020 1:38 PM
SI In addition to analytical results expressed as average concentrations, the following chart shows the percentage of analyses performed by Hera and by local health authorities in 2020 that...
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Web Content Article on-date Jul 9, 2020 12:46 PM
SI The following table shows the average concentrations of some parameters measured during checks carried out by the local health authorities through the Arpae laboratories in Emilia Romagna in...
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Web Content Article on-date Jul 9, 2020 12:17 PM
SI In Emilia-Romagna Region, control and monitoring of water for human consumption are regulated by regional regulations 2/1999 and 9/2004 which set out criteria for the organization of control...
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Web Content Article on-date Jul 9, 2020 12:04 PM
A multi-site laboratory system that operates on all environmental media HERAtech's Laboratories are actually more a "Laboratorial System", since they are made up of: 2 main laboratories (Sasso...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 9, 2020 11:51 AM
SI Purchasing and Contracts Department (PCM) The Purchasing and Contracts Department is made up of purchasing line functions divided by business line, serving homogeneous groups of internal...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 21, 2020 11:10 AM
SI Herambiente's commitments in 5 points Our plants, spread across Italy, recover paper/cardboard, plastic, wood, metals, glass, biodegradable waste, tyres, textiles, and inert materials. The scrap...
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Web Content Article · written-by Davide Donnarumma on-date Jul 9, 2020 11:54 AM
SI Reliability, innovation, state-of-the-art technology, and high performance in reducing environmental impacts. These are the qualities that characterise our responsible waste management...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Jul 9, 2020 11:34 AM
SI The qualification and subsequent evaluation of suppliers at Group level is based on the verification of technical, economic and organisational quality requirements and compliance with...
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Web Content Article on-date Jul 9, 2020 11:25 AM
SI Hera’s quality controls on drinking water In managing the water system, Hera ensures that its customers receive tap water that is good to drink and complies with regulations. Monitoring is...
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Web Content Article on-date Jul 13, 2020 9:03 AM
398 2016-10-10 Team up. For the Hera Group this is a real philosophy, which every year leads to many concrete projects, through which our multiutility collaborates with citizens, institutions,...
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Web Content Article on-date Jul 8, 2020 9:49 PM
SI Romagna Acque-Società delle Fonti is a limited company that owns all drinking water sources for civil use in Romagna territory. The aqueduct system - made up of infrastructures and...
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Web Content Article on-date Jul 8, 2020 9:48 PM
Purified water is fed into the water mains and, via water balancing tanks and pumping stations, flows to the users' taps. Along the distribution network (which generally follows main roads) there...
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Web Content Article on-date Jul 9, 2020 11:15 AM
SI The identity card of Hera's water supply service The concept of 'water services' pertains to culture as it refers to the human activity aimed at satisfying water needs in social structures. The...
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Web Content Article on-date Jul 8, 2020 9:40 PM
SI The following table shows the main purification plants, which feed water into the civil water mains managed by Hera (over 904,000 cubic metres of water per day, 78% of all the water fed into the...
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Web Content Article on-date Jul 8, 2020 8:03 PM
SI Purification and potabilization processes are aimed at ensuring that water complies with the established requirements for drinking water by improving its organoleptic aspects (color, odor,...
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Web Content Article on-date Jul 8, 2020 7:57 PM
SI Hera draws water from various supply sources: surface water (streams, rivers, lakes), groundwater (mainly located in plains), and springs located in hills and mountains. The source mix depends...
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Web Content Article on-date Jul 8, 2020 7:56 PM
Management of all systems concerning water catchment, purification and distribution to the end customer (points 1, 2 and 3 in the diagram “Hera's integrated water service”) constitute the so-called...
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Web Content Article on-date Jul 8, 2020 6:49 PM
SI HERA IN 2 WORDS The Hera Group operates in 349 municipalities, providing energy and waste management services to 4.4 million people The Hera Group is a leading Italian multiutility company. It...
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Web Content Article on-date Jul 8, 2020 5:12 PM
SI Investments in the water sector Since its founding, the HERA Group has invested an average of 111 million euro per year in the water cycle (maintaining this commitment even at the peak of the...
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Web Content Article on-date Jul 9, 2020 12:40 PM
Si Analytical results of checks performed by local health authority Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 7:40 PM
Si Catchment: where does the water we drink come from Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 6:48 PM
Si Hera in 2 Words Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Health-related aspects of water consumption Bianco Si ACQUA
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Web Content Article on-date Jul 8, 2020 4:26 PM
Si Hera's commitment to quality and beyond: improvement and research programmes Bianco Si ACQUA
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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