Robotics at the service of humankind
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Hera S.p.A/Atto di convalida Imola Casalegno 08.03.2019.pdf Hera S.p.A/Certificato Hera S.p.A BVI Accredia ISO 50001 16.12.2020.pdf Hera S.p.A/Certificato Hera S.p.A. BVI Accredia ...
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press release Bologna, 8 September 2021 100% of Ascotrade goes to the Hera Group Through its subsidiary EstEnergy, the Group has acquired 11% of the share capital of Ascotrade, a gas...
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Comune di Udine press release Udine, 20 September 2021 AcegasApsAmga wins the gas tender for ATEM Udine 2 The multi-utility, 100% controlled by the Hera Group, won with a bid focused on ...
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press release Bologna, 29 September 2021 Hera among the world’s top companies for diversity and inclusion In the international standing provided by Refinitiv’s 2021 “Diversity & Inclusion...
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Document · written-by Palvi Andrea Tonziello on-date Dec 21, 2022 11:06 AM
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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