Robotics at the service of humankind
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Web Content Article on-date Jul 7, 2020 11:06 AM
Grande Recently started in Bologna and Rimini, in 2018 this model was applied to the areas of Ferrara and Ravenna, involving 24 representatives of the local communities in 10 meetings, for a total...
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Web Content Article on-date Jul 7, 2020 11:08 AM
Grande In Bologna, buses and taxis run on Hera biomethane Leggi
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Web Content Article on-date Jul 7, 2020 11:09 AM
Grande News from the Hera Group: an increasingly smart way of paying bills Leggi
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Web Content Article on-date Jul 7, 2020 11:10 AM
Grande "Più alberi in città" (More trees in town) in Ferrara through the use of waste collection centres Leggi
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Web Content Article on-date Jul 7, 2020 11:11 AM
Grande The environmental education activities of the Hera Group Leggi
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Web Content Article on-date Jul 7, 2020 11:12 AM
Grande Aliplast enters the world of cosmetics Leggi
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Web Content Article on-date Jul 7, 2020 10:55 AM
Aliplast enters the world of cosmetics Recycled plastic for quality packaging: this is the message through which Aliplast is entering the world of cosmetics. The Group’s company, the Italian leader...
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Web Content Article on-date Jul 7, 2020 10:54 AM
The environmental education activities of the Hera Group Also this year, the Hera Group has implemented environmental education projects at primary and secondary schools, which are involving over...
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Web Content Article on-date Jul 7, 2020 10:52 AM
"Più alberi in città" (More trees in town) in Ferrara through the use of waste collection centres Attention to the environment is at the centre of “Più alberi in città”, the project promoted by the...
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Web Content Article on-date Jul 7, 2020 10:50 AM
News from the Hera Group: an increasingly smart way of paying bills The Hera Group is pressing on the accelerator to improve the user experience: in fact, customers now pay their bills using Amazon...
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Web Content Article on-date Jul 7, 2020 10:48 AM
In Bologna, buses and taxis run on Hera biomethane Since April 2019, four buses and about twenty taxis in Bologna run on the biomethane produced at the Hera Group plant in S. Agata Bolognese, thus...
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Web Content Article on-date Jul 7, 2020 10:45 AM
CONSULT THE LISTS FOR THE APPOINTMENT OF THE MEMBERS OF THE BOARD OF DIRECTORS CONSULT THE LISTS FOR THE APPOINTMENT OF THE MEMBERS OF THE BOARD OF STATUTORY AUDITORS null null
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Web Content Article on-date Jul 7, 2020 10:46 AM
The HeraLAB model: more dialogue and co-planning Recently started in Bologna and Rimini, in 2018 this model was applied to the areas of Ferrara and Ravenna, involving 24 representatives of the...
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Web Content Article on-date Jul 7, 2020 10:43 AM
Shared value? Let's build it together The Hera Group has published a new report in which the engagement of customers, associations and individuals is put at the centre, describing the many...
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Web Content Article on-date Jul 7, 2020 10:44 AM
DOWNLOAD THE FORM USED TO CONFER THE PROXY WITH VOTING INSTRUCTIONS (PDF FORMAT).pdf BROWSE THE GUIDE FOR FILLING OUT THE FORM.pdf READ THE FREQUENTLY ASKED QUESTIONS (FAQS).pdf CONSULT THE...
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Web Content Article on-date Jul 7, 2020 10:41 AM
SI Combating food waste: CiboAmico is 10 years old Through this project, the Hera Group has recovered from its company canteens more than 91,000 meals not consumed and donated to non-profit...
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Web Content Article on-date Jul 7, 2020 10:37 AM
2018 sustainability report: focus on shared value, area by area The new sustainability report approved on 27 March by the Board of Directors of Hera Spa has been published. The Group centres the...
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Web Content Article on-date Jul 7, 2020 10:38 AM
GO TO GUIDED DRAWING UP OF THE ONLINE DELEGATION FROM https://servizi.computershare.it/eRD/index.aspx?nos=70772625
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Web Content Article on-date Jul 7, 2020 10:25 AM
SI Appointment of the Board of Directors and of the Board of Statutory Auditors Warning: attention is drawn to the amendments to the Articles of Association submitted for approval to the...
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Web Content Article on-date Jul 7, 2020 10:23 AM
SI Integration to the notice calling the Extraordinary and Ordinary Shareholders Meeting held on 29 April 2020 - publication 3 April 2020 With reference to the Extraordinary and Ordinary...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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