Robotics at the service of humankind
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Web Content Article on-date Jul 7, 2020 2:57 PM
Si How we measure Shared Value Bianco Si GRUPPO
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:41 PM
SI We are always at your side At Hera, we know how important it is to receive assistance from competent experts. "Client Technical Services" is formed by a team of highly specialized people who...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 2:28 PM
No Public lighting Telecoms Hera Luce is the public lighting company of the Hera Group. It designs, builds, maintains and operates public lighting systems, creating safety for the local area and...
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Web Content Article on-date Jul 7, 2020 2:27 PM
Si Public lighting and telecommunications Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 1:33 PM
Publication of remit data In compliance with the provisions of Regulation (EU) No. 1227/2011 of the European Parliament and of the Council of 25 October 2011 on wholesale energy market integrity...
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Web Content Article on-date Jul 7, 2020 1:31 PM
The wholesale energy market Hera Trading is the Group company that operates on the wholesale gas and electricity markets. It was created in 2004 by spinning off the Purchasing Department of Hera...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 1:14 PM
No Bologna Ferrara Forlì-Cesena Imola-Faenza-Castel Bolognese Modena Ravenna Plants 9 District heating systems: Cogen-Barca, Ecocity (Casalecchio), Navile, CAAB-Pilastro (Granarolo), Fossolo,...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 1:12 PM
No Data The numbers District heating: energy sold and volume served 2023 Thermal energy sold (MWh) 406.634 Volumes served (thousands of m3) 23.312 Housing unit equivalents served (no.) 97.135...
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 12:55 PM
SI District heating systems To save primary energy and increase energy efficiency, the HERA Group, in line with its mission of sustainable development, is highly committed to researching and...
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Web Content Article on-date Jul 7, 2020 12:07 PM
Si Plants Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 12:05 PM
In good waters report
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Web Content Article · written-by LUCIA ALGISI on-date Jul 7, 2020 12:00 PM
SI Hera for a sustainable water service Hera Group manages the Integrated Water Service in part of the Emilia Romagna region (under Hera SpA management), part of the Friuli - Venezia Giulia and...
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Web Content Article on-date Jul 7, 2020 11:30 AM
Si Editorial publications Bianco Si GRUPPO
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Web Content Article on-date Jul 7, 2020 11:27 AM
Financial results and Report Brochure Books Other publications null null null null null null null null null null null null Financial results as of 31/12/2020 Sustainability report 2020 Full version...
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Web Content Article on-date Jul 7, 2020 11:03 AM
Grande The new sustainability report approved on 27 March by the Board of Directors of Hera Spa has been published. The Group centres the report on the creation of shared value and the 2030 UN...
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Web Content Article on-date Jul 7, 2020 11:04 AM
Grande Through this project, the Hera Group has recovered from its company canteens more than 91,000 meals not consumed and donated to non-profit organizations, thus enabling them to make an...
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Web Content Article on-date Jul 7, 2020 11:05 AM
Grande The Hera Group has published a new report in which the engagement of customers, associations and individuals is put at the centre, describing the many projects through which the company...
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Web Content Article on-date Jul 7, 2020 11:06 AM
Grande Recently started in Bologna and Rimini, in 2018 this model was applied to the areas of Ferrara and Ravenna, involving 24 representatives of the local communities in 10 meetings, for a total...
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Web Content Article on-date Jul 7, 2020 11:08 AM
Grande In Bologna, buses and taxis run on Hera biomethane Leggi
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Web Content Article on-date Jul 7, 2020 11:09 AM
Grande News from the Hera Group: an increasingly smart way of paying bills Leggi
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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