Robotics at the service of humankind
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Web Content Article · written-by Davide Donnarumma on-date Jul 8, 2020 1:25 PM
SI Quality of separate waste collection and drinking water have always been key themes in the activity of the Hera Group, and which is why the Group publishes 2 thematic reports to account for its...
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Web Content Article on-date Jul 8, 2020 11:58 AM
SI NO No Sinistra
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Web Content Article · written-by LUCIA ALGISI on-date Jul 8, 2020 11:42 AM
SI Page update 3 July 2024 NO No Sinistra
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Web Content Article on-date Jul 8, 2020 11:34 AM
SI The new plastic economy: Hera at the forefront Hera is the only Italian utility that participates in the Ellen MacArthur Foundation's New Plastics Economy Global Commitment, an international...
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Web Content Article on-date Jul 8, 2020 11:32 AM
SI In 2017, the European Union approved a package of measures to transition towards a circular economy, that sets three goals for municipal waste. With only 3% of waste going to landfills, Hera's...
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Web Content Article on-date Jul 8, 2020 11:28 AM
SI Properly separating waste yields environmental benefits, but also economic ones! Separate waste collection, in fact, helps the “green economy” sector that recovers and recycles waste. The 213...
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Web Content Article · written-by ELENA FARRE on-date Jul 8, 2020 11:39 AM
CERTIFICATIONS The following are the certificates of the Management Systems of the Group companies: Certificate Hera SpA.zip Certificate INRETE Distribuzione Energia S.p.A..zip Certificate...
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Web Content Article on-date Jun 11, 2021 9:24 AM
No Quality and sustainability policy
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Web Content Article · written-by LUCIA ALGISI on-date Nov 23, 2020 3:49 PM
PERSONAL DATA PROTECTION POLICY Commitment to protect the personal data of all individuals by guaranteeing the confidentiality of their personal and private life and respecting their identity and...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Nov 23, 2020 3:48 PM
grande Quality and sustainability policy As part of a multi-business growth strategy based on the Group's values, it defines a set of principles to adopt and implement, in balanced objectives for...
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Web Content Article on-date Jun 11, 2021 9:30 AM
Quality and sustainability policy As part of a multi-business growth strategy based on the Group's values, it defines a set of principles to adopt and implement, in balanced objectives for...
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Web Content Article · written-by THOMAS CECCONI on-date Nov 24, 2023 3:46 PM
GENDER EQUALITY POLICY The Hera Group's "Gender Equality Policy" sets out the principles and guidelines that define the Company's commitment to issues related to gender equality and equal...
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Web Content Article on-date Jul 8, 2020 11:26 AM
SI The law states that the contributions operators and municipalities receive from Conai and revenues derived from the sale of materials must be deducted from the separate waste collection costs...
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Web Content Article on-date Jul 8, 2020 11:28 AM
Assemblea dei Soci Hera: approvati bilancio di esercizio 2018 e dividendo in crescita a 10 centesimi
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Web Content Article on-date Jul 8, 2020 11:23 AM
Conai (Consorzio nazionale imballaggi, the national packaging consortium) was founded in 1997 to achieve packaging material recovery and recycling targets. It is a private, non-profit consortium of...
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Web Content Article on-date Jul 8, 2020 11:20 AM
Group Policies Hera Group recognises as a strategic choice, the introduction of an increasingly integrated Management System, which is also useful for implementing the certifications of reference...
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Web Content Article on-date Jul 8, 2020 11:21 AM
Procedure for participation and voting by proxy Right to ask questions before the Shareholders' Meeting Right to make additions to the agenda and submit proposals for approval Information as to...
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Web Content Article on-date Jul 8, 2020 11:19 AM
SI Page updated 8 April 2019 NO No Sinistra
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Web Content Article on-date Jul 8, 2020 11:18 AM
SI We hereby announce that a note of convocation has been published on the Company's website (www.gruppohera.it) for the Ordinary Shareholders Meeting convened at the registered office of Hera...
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Web Content Article on-date Jul 8, 2020 11:03 AM
SI Page update 15 February 2021 NO No Sinistra
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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