Robotics at the service of humankind
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Grande Nero The Italian context Corporate university corporate training programmes The research project "Corporate University: corporate training programmes" written by Giulio Pedrini under the...
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Governance of economically significant local utilities - state of the art from the legal perspective. no. 1/2012 The social and economic role of companies and sectors in terms of global and local...
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null null null null null null null null null null null null null null null null null null HeraOrienta 2018 HeraOrienta 2018 HeraOrienta 2018 HeraOrienta 2018 HeraOrienta 2018 HeraOrienta 2018...
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SI Every year we operate a University Orientation initiative aimed at the children of Hera Group employees, devoted to helping them choose a university education or career path. This University...
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Scuola dei Mestieri (Trade School) Communities of Practice Continuous improvement - Lean Organisation The transfer of know-how between employees and the exchange of best practices is fundamental...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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