Robotics at the service of humankind
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Web Content Article on-date Oct 19, 2020 3:37 PM
Image_Report.png In Good Waters Report With us you are in “good waters”, find out everything you need to know on how we manage your city's integrated water service. 6 colonne 6 colonne...
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Web Content Article on-date Oct 19, 2020 3:36 PM
Business plan On 13 January 2021, Hera Group's Board of Directors approved the Business plan to 2024. image_piano_industriale.png Find out more NO SI Gruppohera Nero
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 19, 2020 3:30 PM
Sfumato Bianco No bolle_EN_water.png fascia_servizio_idrico.png <span class="small">Source: Hera Group's 2022 Sustainability report (SR) and Financial Statements (FS)</span> 35.136km of water...
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Web Content Article on-date Oct 19, 2020 3:17 PM
All systems concerning water catchment, purification and distribution to the end customer constitute the so-called mains water service. Experience, transparency and innovation are the basis of the...
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Web Content Article · written-by LUCIA ALGISI on-date Oct 19, 2020 3:04 PM
Sfumato Bianco Si Numeri acqua in bolle Numeri acqua in bolle Sì We are the <b>nation's second-largest operator in the integrated water service</b> and (through aqueducts, sewers and purification...
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Web Content Article · written-by LUCIA ALGISI on-date Dec 15, 2023 9:38 AM
Canvas Desktop potabilizzatori acqua mani_acqua desktop canvas 3 Canvas Mobile potabilizzatori acqua Canvas_mobile_acqua_circolo_new.png mobile canvas 3 Largo Stretto Stretto Discover the journey...
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 19, 2020 1:04 PM
3_colonne null null null null Container Immagine prima colonna null Operations General Department Roberto Barilli General Manager Contacts Telephone: +39 051 287111 Fax: 051 287525 HERA...
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Web Content Article on-date Oct 19, 2020 12:19 PM
Discover the editorial section on Hera Group's projects and stories.
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Web Content Article on-date Oct 19, 2020 12:10 PM
Discover the area dedicated to the Group's projects.
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Web Content Article · written-by Palvi Andrea Tonziello on-date Oct 19, 2020 12:04 PM
Sustainable mobility, smart city, biomethane: discover everything there is to know about innovation in the Hera Group
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Web Content Article on-date Oct 19, 2020 11:54 AM
Innovation in numbers (annual data)
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Web Content Article on-date Oct 19, 2020 11:48 AM
Public lighting Our orientation towards the circular economy and sustainability also includes the public lighting services managed by our company Hera Luce. Hera Luce is active in over 180...
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Web Content Article on-date Oct 19, 2020 11:27 AM
ambiente Environment Tracking Waste.pdf Tracking Waste (2620Kb) Making the environment a welcoming and safe place: this is the objective of the Waste Management Services Department of Hera. We are...
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Web Content Article on-date Oct 19, 2020 11:26 AM
enegia Energy Value to energy.pdf Value to energy (2720Kb) Sustainability, innovation, reliability and efficiency; these are the bases for excellence in the energy sector. For smart use of energy,...
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Web Content Article on-date Oct 19, 2020 11:37 AM
Innovation We are innovators by nature. We have always believed in sustainable innovation that respects the environment and people. Thanks to the adoption of a sustainable approach, we implement...
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Web Content Article on-date Oct 19, 2020 11:50 AM
Telecommunications Connectivity services for individuals and companies, telephone systems and high-performance Data Centres. These are the services offered by the telecommunications company...
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Web Content Article on-date Oct 19, 2020 11:14 AM
acqua Water In good water.pdf In good water (932Kb) From collection to drinking water treatments, from purification of water to the distribution of water, every day we work to ensure continuity of...
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Web Content Article on-date Oct 19, 2020 10:58 AM
We have a vast experience in the design of networks and plants, in the management of the integrated water system, in waste collection and waste treatment, in the distribution and sale of energy but...
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Web Content Article on-date Oct 19, 2020 10:57 AM
ico_acqua (1).png ico_energia.png ico_ambiente.png ico_sostenibilita.png ico_innovation.png null null null null null Water Energy Environment Sustainability Innovation null null null null...
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Web Content Article on-date Oct 19, 2020 10:37 AM
canvas desktop attività canvas mobile attività w-75 Water, energy, environment - these are the sectors in which we operate, providing innovative and sustainable services No Every day we offer our...
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Thanks to robotics and artificial intelligence we can make our flows more efficient and develop the full potential of individuals and their intellectual capacities. With our Robotic & Intelligent Process Automation platform we have streamlined and seven processes and made them more reliable: find out which ones.
Will the future belong to machines? That is the main question that arises when dealing with issues such as Robotics and Artificial Intelligence. Two disciplines that have literally revolutionized the way we do our business, radically changing its processes.
Predicting the future is not up to us. However, we are certain of one thing: automation processes are the key to increasing the value of the people who work for the Hera Group. Robotics and Artificial Intelligence, in fact, have enabled us to automate all the repetitive and low value-added business processes. By doing so, we can let people have more time for more qualifying activities and enhance their intellectual capacity on processes that generate more value for the company.
Thanks to the Robotic & Intelligent Process Automation platform, a project that is part of our Utilities 4.0 plan, we have obtained significant results, speeding up the process and making the operations more reliable in the 7 processes we have started in recent years: the management of the suppliers' DURC (Unified Certificate of Social Security Payments Compliance), the communications between seller and energy distributors, the seller's Order Entry process, the expense reports, the service notices related to waste management services, the work orders to replace meters in the networks and, lastly, the virtual assistant for planning meetings and booking meeting rooms.
By introducing dashboards that monitor automated activities, we can act promptly on business processes, continually optimizing productivity and efficiency. The aim is to extend the scope of automated processes to new areas thanks to their continuous technological evolution, for example, with tools such as semantic text interpretation engines and optical character recognition (OCR) systems.
The challenge to make our processes smarter and smarter is just beginning.
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